Name: SKY
Rating: 1.61

“Dissatisfaction with the customer service I am very disappointed with the way I was treated by sky after being with them for over a decade I realised that there customer service is trash. I don’t recommend anyone to be with sky as I don’t want anyone to experience the poor customer service, poor quality wi-fi and lack of empathy for their customers”

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Posted 5 years ago

“DO NOT SUBSCRIBE TO SKY!!!!!!!!! My sister has been dumped with a £250 bill in which she was not happy to pay as sky slyly made her bill go from £65 to almost £130 per month she never refused to pay and wished to discuss this with a Supervisor called Jack who was passive aggressive and just hung up on her and refused to cancel her subscription.....At no point did she say she wasn’t going to pay her bill, she just felt that as there were no T&C’s stating the onus is on her to resubscribe felt that she should pay the original agreement price....Jack outright refused any form of discretion and no security questions were asked before discussing her account by 3 separate advisors.....Jack is forcing my sister to stay with Sky by refusing her cancellation and her matter is still not resolve as Jack hung up on her......SKY IS THRE WORST as she personally knows people have even higher bills waived and she’s not even asking for that P.S She now also has to pay a phone bill for being on the phone for an hour and told she had another 37 minutes to wait before being hung up on Then contacted via Facebook to give personal information via messenger and she said she was not comfortable in doing so and asked them to call her......she still has not received a call”

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Posted 5 years ago

“Really bad customers care....... ..”

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Posted 5 years ago

“Very bad service can't wait to go back to virgind”

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Posted 5 years ago

“Terrible customer service as a VIP customer. I called them when I lost satellite signal ams they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years”

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Posted 5 years ago

“No picture, no help, no good at all”

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Posted 5 years ago

“Very bad company. I will never go back.”

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Posted 5 years ago

“Very bad. Customer service was horrible.”

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Posted 5 years ago

“rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company even after sending me letters every few weeks : come back to Sky! no Way!!!!”

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Posted 5 years ago

“Wouldn’t even give it one star Had no sky tv for 3 weeks they send wrong engineers out they don’t listen had a engineer to come out today from 10-14:00 they didn’t turn up we phoned them from them to say they all gone to a conference they next available space is in a weeks time if they can’t fix it they send out another type of engineer poor customer service they just didn’t want to listen after telling them what other engineers have said I have lost wages I’ve told them they said it’s not there problem”

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Posted 5 years ago

“It is really zero star. I had no TV from 3 days and I had error message of no signals. I tried everything on screen and online what Sky suggested but it didn't work. So finally I called sky and after waiting long my call got answered by guy called Biren. The guy told me to check some settings and he advised that there can be a problem in my Sky box or dish and that need to be checked by an engineer which will cost me £65 and he will credit me for 3 days loss of service. I told him even if you give me a month credit,I will be still in loss of at least £40-£45. And if Sky equipment doesn't work then it is Sky's responsibility to check it and provide me service which I am paying for. If i had to pay for Sky's repair then why am I paying Sky for TV services? I was also informed that my Sky box is out of warranty and I informed the guy then why don't you guys inform customer that when you all them to renew the contracts and Sky should send new equipment with new contract so customer have a complete warranty. But No why would Sky do that? How will they make money like £65 per engineer visit? Don't become a fool by their tag line "Believe in better", but learn from it that Believe in other providers as they are better than Sky.”

Helpful Report

Posted 5 years ago

“It is really zero star. I had no TV from 3 days and I had error message of no signals. I tried everything on screen and online what Sky suggested but it didn't work. So finally I called sky and after waiting long my call got answered by guy called Biren. The guy told me to check some settings and he advised that there can be a problem in my Sky box or dish and that need to be checked by an engineer which will cost me £65 and he will credit me for 3 days loss of service. I told him even if you give me a month credit,I will be still in loss of at least £40-£45. And if Sky equipment doesn't work then it is Sky's responsibility to check it and provide me service which I am paying for. If i had to pay for Sky's repair then why am I paying Sky for TV services? I was also informed that my Sky box is out of warranty and I informed the guy then why don't you guys inform customer that when you all them to renew the contracts and Sky should send new equipment with new contract so customer have a complete warranty. But No why would Sky do that? How will they make money like £65 per engineer visit? Don't become a fool by their tag line "Believe in better", but learn from it that Believe in other providers as they are better than Sky.”

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Posted 5 years ago

“I spoke to a technical customer service rep on the 7/6/19. Evgeni was the most helpful, polite and kind customer service agent i have ever spoken to. He assisted me with my query and went out of his way to solve my problem. Incredibly good at his job, very obvious that he enjoys helping people and goes out of his way to ensure the customer is happy. Definitely deserves a raise! Sky needs more customer service representatives like evgeni”

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Posted 5 years ago

“We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!”

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Posted 6 years ago

“I have been using Sky broadband for 3 years. Usually, I don't have problems with Sky but I had a problem with my Skyhub (wireless light was off after I have reset the hub), I called Sky helpline at 10:45 pm and I was surprised that my call was answered and the problem was sorted quickly by Jasmine. Thank you, Jasmine, for your help.”

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Posted 6 years ago

“Good service provided”

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Posted 6 years ago

“Looking at those peoples BAD experience. I was going to leave VM but now in 2 minds. If SKY reads all these reviews and comments with experience of the customer problems, then is SKY deaf and Blind with learning difficulty or are just ignorrant.???”

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Posted 6 years ago

“Another price increase for what ?, I have been with sky since the early 90's but now they seem to forget about customers and this and think more about money than the customer's, they keep putting more on box office so yet again you have to pay £20+ on top of your subscription for boxing plus they make a deal that screw channel 4 of live F1 which will not work out for them in the end, when my contract ends can't see me staying hope others will see that what you pay for is just not worth it if you have to pay even more for the content that was once free or not Extra on top of your subscription i.e sky sports”

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Posted 6 years ago

“Absolutely appalling service from first operator, asked to speak to another, better service, bills gone up just over £20 for same package?? To £103, hardly any channels and fibre broadband is so slow you wouldn’t believe it, avoid sky at all costs not worth the money”

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Posted 6 years ago

“Useless, unwilling to help. No one seems to have a clue what they are doing there. Also decided to change my payment for my contract the day before it had even started after telling me it was a fixed rate. Wouldn’t recommend to anyone.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

SKY Reviews