SKY Reviews

Name: SKY
Rating: 1.58

1.6 Rating 652 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband. I decided to fully upgrade my package for TV+BB and at the very end of the sales process I am informed that installation of the Sky Q box will take 70 days!!!! This is misselling to say the least. The day before agreed installation date they pushed it forward another 2 weeks. On the next installation date, they did not turn up, did not call and re arranged for 8 days later. NO CUSTOMER SERVICE WHATSOEVER, SHAMBOLIC, TOTAL DISREGARD TO ITS CUSTOMERS. SOLD SOMETHING THAT THEY CANNOT DELIVER. Suggest you go somewhere else to source your TV and broadband services.”

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Posted 5 years ago

“Your website! I'm simply trying to join sky and want UHD channels with your 2tB box, but it just sends me round in circles and doesn't offer any UHD options. After 30 mins I'm giving up and going to see if Mr Branson's outfit can do any better.”

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Posted 5 years ago

“DO NOT GET SKY Q IF YOU HAVE BT COMPLETE WIFI. It will not work. This is a well known issue between Sky and BT but they will sell you the Sky Q boxes regardless. I have spent hours of my life on the phone to Sky to try and get the boxes connected to no avail. We have now given up and are reverting back to the Sky HD boxes but it will take ONE MONTH for an engineer to visit and change the boxes. This leaves my elderly mother (who lives in our annexe) with no TV. This has been a disaster from start to finish and I would say avoid this company at all costs.”

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Posted 5 years ago

“Absolute jokers we live in a second floor apartment and have been waiting 10 weeks for sky to be installed because a ‘specialist heights team’ are needed. Had 3rd visit today sent same incompetent engineer that can’t be bothered getting up a ladder in bad weather. They have now decided that the ‘specialist heights team’ don’t have ladders big enough!!????? Are we living in a sky scraper or in Outer Mongolia?????? Complete waste of space go with somebody who knows what they’re doing”

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Posted 5 years ago

“I'm looking after deaf children in half term but they were upsetting that Harry Potter and the philosopher stone and other series show 's' mean subtitles. This subtitle still not working why they show S. I rang to sky customer service about situation. They doesnt care about deaf children but they just said they will fix it as soon as possible but they dont know how long take it so he guess it might take 24 hours or few days? I find this so discrimination as that's alright for hearing children but what about deaf or hard of hearing children still barrier the wall? It's fair on them keep disappointed thanks for your poor service”

Helpful Report

Posted 5 years ago

“Without a doubt the worst customer service I've ever witnessed from any company ever. I'm appalled they're allowed to be this bad. Constantly lying , when ever you complain they never get back to you or even acknowledge they took the complaint in the first place! Even managers are bad at their job. I've been promised I would be contacted by several managers regarding an issue and they don't even bother to contact you. Problem with this company is because they have a lot of customers they can afford to be this bad in my opinion and clearly they don't care if they lose some customers.”

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Posted 5 years ago

“Awful customer service. Told a lot of lies. I would never recommend to anyone 😠”

Helpful Report

Posted 5 years ago

“Sky does not deserve 1 star but no option for 0! They are con artists. Sky box stopped recording, everything in planner lost and no catch up available, couldn't be fixed remotely so options were £65 for an engineer call out or pay to upgrade to Sky Q. I explained that I'm already paying enough for a service I'm now not receiving but apparently you are not paying for planner, ability to record or catch up, you are paying just for the TV channels!!! Enter into a contract with them at your peril and don't be fooled by their pricing either, it will go up periodically and you are unable to do anything about it as there's no option of terminating the contract early. Customer service is appalling when you do need to speak to someone, their advisors are rude and conflicting. Once my contract has ended, Sky will not be having another penny out of me :-)”

Helpful Report

Posted 5 years ago

“Sky TV customer I have tried calling today and kept going through a call centre in Mumbai every caller saying no won't transfer have to call again 4 hours very rude customer service in Mumbai think I might cancel my services not paying for poor customer service”

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Posted 5 years ago

“Generally a good service, would be better if you could record shows more than one week in advance. Occasionally wi fi drops out and can take some time to be connected.”

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Posted 5 years ago

“Con men sold me doddy phone then when sent to repair centre said I had broke it and i have to pay to fix thousands review witness statements claiming the same you are vile sky and should be ashamed of your self i WILL NOT STOP TILL I HAVE COST YOU THOUSAND STOP STEALING OF OLD PEOPLE AND WOMENNWITH CHILDREN YOU NEED TO BE STOPPED PLEASE HEE D MY THESE CRIMINALS NEED TO BE HELD ACCOUNTABLE GO WITH BT MUCH MORE HONESTLY”

Helpful Report

Posted 5 years ago

“Sky hands down is the worst service provider in the UK. My internet works about 80% of the time, with interruptions throughout the day. I will be returning to Virgin, where at least my internet worked consistently.”

Helpful Report

Posted 5 years ago

“Sky promise us on six occasions that we would have broadband, on all these occasions, the service is terrible, sky made excuses,such as, you have to many satellite dishes, it's to dark to wrk, exchange box is not working you need to change your flat address so we do not get confuse..One occasion they inform my partner that I Authorised a sky socket fitted in the business rather then flat,which turn out to be untrue, they then proceeded to be very rude to my partner At the present time we are waiting for the 7th visit for connection.The service is very terrible and I am very disappointed..”

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Posted 5 years ago

“The day my contract ended I started having connection problems that could only be fixed by an engineer for £65 or a new contract according to Sky. CC told me my minimum speed should be 70.5mbps. Actual speed is 33.6mbps.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“We cancelled sky as we can get a better deal from bt. We gave sky the chance to do a deal. But said they couldn’t So e have paid till end of December but when we try to book the Joshua fight. We are told no as it is the rules of sky. If a customer cancels screw the customer very poor service. And definitely leaves a bad taste. Paid for sky paying over the odds. Distrusting. And disgusting. May take further.”

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Posted 5 years ago

“Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise.”

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Posted 5 years ago

“Please be very wary when moving house with Sky. The available dates for engineers visits are 5 weeks away. Then when they do make an appointment, and you take time off work to be at home ( a charge applies at weekends ) they do not always turn up, and then the next appointment is another 4 weeks away. dreadful customer care for a very long standing customer.”

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Posted 5 years ago

“If there was a zero star or a minus zero I would give it. My daughter and her boyfriend set up another broadband account without my permission because mine was not fast enough. When the moved out a little later they left me with no Wi-Fi and my sky useless and I was still paying for the service. When I asked sky to reinstate my Wi-Fi apparently it is not as straight forward as it sounds and would have to set up a new account and enter a new contract...WHAT!!! My line should not have been able to have been used in the first place. Be warned anyone can use your line to set up an account and without your approval, any teenagers in the house can set this up and the only time you will be made aware is when sky stop your internet to install theirs. Then when they leave with no forwarding details or means of contact to ask to cancel their account....sky can't and have not reinstated my WiFi. I have had no end of tears, lost money as I can't work from home have had to pay for mobile Data and have the cheek to email me to try and upscale me sky products. People beware your line can be hijacked at anytime by anyone in your house. Sky you disgust me, especially as you reassured me the problem had been resolved. Will be seeking legal advice”

Helpful Report

Posted 5 years ago

“Excellent service, great communication excellent engineer”

Helpful Report

Posted 5 years ago

SKY is rated 1.6 based on 652 reviews