SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 745 Reviews

12 %

of reviewers recommend SKY

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1.6

Based on 745 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

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Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get my iPhone on contracked”

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Posted 5 years ago

“Excellent - A very big thanks to telephone operator and engineer who helped my elderly relative yesterday in Hampshire who came out of hospital. He called me to say they fixed his problem and he was appreciative.”

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Posted 5 years ago

“Can not believe the service I received from sky cancellations. Excellent yes you read it correctly. I was ready to cancel my subscription had enough of price hikes & bad communication. I spoke to David and credit where credit is due absolutely brilliant gave me a great deal better than the one I had plus many extras for a third less money, don’t get me wrong sky has a lot to do to regain customers loyalty but David from cancellations is a credit to sky if more followed his example you would not be losing customers. David explained everything in detail and spent over one hour on the phone getting me the best deal without any pressure whatsoever, his communication skills are second to none believe me when I say a hour on the phone is a long time but when you are saving £240 per year and getting a better sky tv deal it is worth it. So come on sky and make it easier to get a better deal & train more like David from cancellations he is an inspiration to your company. Many many thanks David. Terry Robinson”

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Posted 5 years ago

“Unfortunately my spam blocker just blocked a call from Christopher at Sky on 08007613362 who was /is dealing with my issue He promised to sort and ring me back this morning- a few moments ago- I wanted to thank him for his help and apologise for my phone's ferocious spam blocker. Thank you Christopher Have a great day Mimi”

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Posted 6 years ago

“Customer service at it's best. Please pass on my thanks to Nathan (NRU03) Line was dead on my landline. He ran the check, which took 30 mins or so, was extremely professional and great to chat with during the check. External fault detected & engineer booked. Technology breaks and I'm very pleased that Nathan was on the line to help fix it.”

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Posted 6 years ago

“I just reduced my sky bill without any problem the person I spoke to was ciro he was very good straight away told me how he could reduce my package and I was was surprised usually it’s quite a long process that’s cool ciro”

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Posted 6 years ago

“Easy to access via mobile app and easy instructions to follow. However if issue is not resolved then sky free telephone customer service offer great support and get the issue resolved fast.”

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Posted 6 years ago

“Have stayed with them for about 6 years, no problems at all and great deals”

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Posted 6 years ago

“Excellent service, great communication excellent engineer”

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Posted 6 years ago

“Sky technical was very helpful and got it sorted in 5 minutes.”

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Posted 7 years ago

“I spoke to a technical customer service rep on the 7/6/19. Evgeni was the most helpful, polite and kind customer service agent i have ever spoken to. He assisted me with my query and went out of his way to solve my problem. Incredibly good at his job, very obvious that he enjoys helping people and goes out of his way to ensure the customer is happy. Definitely deserves a raise! Sky needs more customer service representatives like evgeni”

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Posted 7 years ago

“I have been using Sky broadband for 3 years. Usually, I don't have problems with Sky but I had a problem with my Skyhub (wireless light was off after I have reset the hub), I called Sky helpline at 10:45 pm and I was surprised that my call was answered and the problem was sorted quickly by Jasmine. Thank you, Jasmine, for your help.”

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Posted 7 years ago

“Sky always deliver excellent customer service. They have always dealt with my query fast and efficiently, even following it up and calling me back. I find their prices clear and fair and their products have never failed me.”

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Posted 7 years ago

“Exceptional service and professionalism”

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Posted 7 years ago

“Great service, easy to set up”

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Posted 7 years ago

“Very understanding patient made every effort to and successfully did as I ask friendly staff very nice”

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Posted 9 years ago

“Cracking service”

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Posted 9 years ago

“I got a better package from them than from my current provider, Post Office, so I am changing to Sky Talk, Line and Broadband”

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Posted 9 years ago

“Sarah at Sky just sorted me out a proper decent upgrade! Top customer service!! :-)”

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Posted 13 years ago

“Can't knock Sky's customer service. Had a right old upgrade and got me Sports back! Deals everywhere!”

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Posted 13 years ago

SKY is rated 1.6 based on 745 reviews