SKY Reviews

"Just want yo make people aware, that the sky mobile phone warranty is non existant. You have yo pay \u00a3316.00. Every time. \r\nI have a flip phone that has broken. Keeps turning off on closing. The repair company they use is called ingram. They will not look at any device if there is any minute damage to the screen. I have a small mark realy hard to see. And they refuse to even look at the phone unless I pay. I can't believe that this teeny dig is the problem my phone won't work. Their excuse is the screen needs to be replaced as it could shatter whilst being repaired. Honestly there is nothing there. I am really angry that if they can do this to my phone that has minimal damage they can do this ro everyone. People be aware, get phone insurance as sky is non existent.\r\nHad my device returned to me not repaired and the courier did. Left it hanging out the letter box."

"Just want yo make people aware, that the sky mobile phone warranty is non existant. You have yo pay \u00a3316.00. Every time. \r\nI have a flip phone that has broken. Keeps turning off on closing. The repair company they use is called ingram. They will not look at any device if there is any minute damage to the screen. I have a small mark realy hard to see. And they refuse to even look at the phone unless I pay. I can't believe that this teeny dig is the problem my phone won't work. Their excuse is the screen needs to be replaced as it could shatter whilst being repaired. Honestly there is nothing there. I am really angry that if they can do this to my phone that has minimal damage they can do this ro everyone. People be aware, get phone insurance as sky is non existent.\r\nHad my device returned to me not repaired and the courier did. Left it hanging out the letter box."

"Haven\u2019t had Sky working for the last week.\r\nSky finally send a Sky technician who arrived late and had one look at the single story roof and can\u2019t be bothered pulling out his ladder so says he has to reschedule for sometime during the week as he needs two men to do this job. Sky unit has only been in for 3 months and it only took one person to get on a ladder and set it all up. Indian technician couldn\u2019t be stuffed doing the job and has fibbed it off. Sky please don\u2019t send people who can\u2019t be bothered to service your units as they give your company a very bad name."

"Haven\u2019t had Sky working for the last week.\r\nSky finally send a Sky technician who arrived late and had one look at the single story roof and can\u2019t be bothered pulling out his ladder so says he has to reschedule for sometime during the week as he needs two men to do this job. Sky unit has only been in for 3 months and it only took one person to get on a ladder and set it all up. Indian technician couldn\u2019t be stuffed doing the job and has fibbed it off. Sky please don\u2019t send people who can\u2019t be bothered to service your units as they give your company a very bad name."

"Been a customer for 15 years and last couple they've turned into a shambolic company with the worst customer service ever. I'll just give you an example of how bad sky can be contacting them with an issue. They sent me an email for a special VIP offer. I click the link to claim for it to tell me the code isn't available (typical at times for Sky). Usually due to how bad Sky's customer service is I would just rather ignore the offer however I wanted to watch something specific and could only do so with this offer. I go to live chat on a Friday 3pm. Bypass 3 minutes of virtual assistant only for it to say live chat is closed even though it says 5pm close!!! I phone their customer service which a always dread. I'm on hold for 50 minutes!! Get someone in Bulgaria who barely understood my Scottish accent only for him to say I need to be transferred to another department even though I told the automated option \"SKY VIP\"!! So again I'm on hold for another 50 minutes roughly. This time I get someone in India who calls me Mrs Jason. After numerous times trying to correct them I'm told they don't have knowledge of Sky VIP and before I asked to complain I'm put on hold in another queue before I hang up. Let me tell you now that today as I write this on a Sunday, I've now been on hold for 1h 22 minutes counting. This is disgusting, disgraceful and quite frankly shouldn't be allowed. Especially from a company as big as Sky. They're just a cheap skate company now"

"Been a customer for 15 years and last couple they've turned into a shambolic company with the worst customer service ever. I'll just give you an example of how bad sky can be contacting them with an issue. They sent me an email for a special VIP offer. I click the link to claim for it to tell me the code isn't available (typical at times for Sky). Usually due to how bad Sky's customer service is I would just rather ignore the offer however I wanted to watch something specific and could only do so with this offer. I go to live chat on a Friday 3pm. Bypass 3 minutes of virtual assistant only for it to say live chat is closed even though it says 5pm close!!! I phone their customer service which a always dread. I'm on hold for 50 minutes!! Get someone in Bulgaria who barely understood my Scottish accent only for him to say I need to be transferred to another department even though I told the automated option \"SKY VIP\"!! So again I'm on hold for another 50 minutes roughly. This time I get someone in India who calls me Mrs Jason. After numerous times trying to correct them I'm told they don't have knowledge of Sky VIP and before I asked to complain I'm put on hold in another queue before I hang up. Let me tell you now that today as I write this on a Sunday, I've now been on hold for 1h 22 minutes counting. This is disgusting, disgraceful and quite frankly shouldn't be allowed. Especially from a company as big as Sky. They're just a cheap skate company now"

"SHOCKING Experience with SKY Customer Services.\r\nTried MANY TIMES to contact SKY to cancel my TV Subscription. \r\nWent on their website and waited for over an hour in a Live Chat, to try to speak with agent. No Response. \r\nWent on their website to get phone number to speak with a human being. Some numbers listed were unobtainable. others was just left hanging on the phone in ridiculously long queues. No Success.\r\nEmailed them repeatedly, without a single reply.\r\nNow received texts from a Debt collection agency, demanding monies.\r\nNo phone calls. No replies. \r\nSky are a Dirty Money Grabbing outfit simply interested in maximising profit without giving a decent level of Customer service. Shameful Outfit.\r\nLife's too short to waste of these crooks. \r\nHave been a customer for 20+ years. Not anymore. Moved to another Provider."