SKY Reviews

Name: SKY
Rating: 1.54

1.5 Rating 749 Reviews

12 %

of reviewers recommend SKY

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1.5

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a technical customer service rep on the 7/6/19. Evgeni was the most helpful, polite and kind customer service agent i have ever spoken to. He assisted me with my query and went out of his way to solve my problem. Incredibly good at his job, very obvious that he enjoys helping people and goes out of his way to ensure the customer is happy. Definitely deserves a raise! Sky needs more customer service representatives like evgeni”

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Posted 7 years ago

“We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!”

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Posted 7 years ago

“I have been using Sky broadband for 3 years. Usually, I don't have problems with Sky but I had a problem with my Skyhub (wireless light was off after I have reset the hub), I called Sky helpline at 10:45 pm and I was surprised that my call was answered and the problem was sorted quickly by Jasmine. Thank you, Jasmine, for your help.”

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Posted 7 years ago

“Good service provided”

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Posted 7 years ago

“Looking at those peoples BAD experience. I was going to leave VM but now in 2 minds. If SKY reads all these reviews and comments with experience of the customer problems, then is SKY deaf and Blind with learning difficulty or are just ignorrant.???”

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Posted 7 years ago

“Another price increase for what ?, I have been with sky since the early 90's but now they seem to forget about customers and this and think more about money than the customer's, they keep putting more on box office so yet again you have to pay £20+ on top of your subscription for boxing plus they make a deal that screw channel 4 of live F1 which will not work out for them in the end, when my contract ends can't see me staying hope others will see that what you pay for is just not worth it if you have to pay even more for the content that was once free or not Extra on top of your subscription i.e sky sports”

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Posted 7 years ago

“Absolutely appalling service from first operator, asked to speak to another, better service, bills gone up just over £20 for same package?? To £103, hardly any channels and fibre broadband is so slow you wouldn’t believe it, avoid sky at all costs not worth the money”

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Posted 7 years ago

“Useless, unwilling to help. No one seems to have a clue what they are doing there. Also decided to change my payment for my contract the day before it had even started after telling me it was a fixed rate. Wouldn’t recommend to anyone.”

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Posted 7 years ago

“Sky always deliver excellent customer service. They have always dealt with my query fast and efficiently, even following it up and calling me back. I find their prices clear and fair and their products have never failed me.”

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Posted 7 years ago

“Broadband keep go orange light every day between 12am until 4am . Not happy at all i will cancell my direct debit soon”

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Posted 7 years ago

“Exceptional service and professionalism”

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Posted 7 years ago

“Great service, easy to set up”

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Posted 7 years ago

“At Christmas my box had a technical problem where it started to freeze then lost all of my recordings and even the ones I paid for However the way I have been treated is disgusting and I have been with them for 20 years I feel that they are treating me like a second class citizen”

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Posted 7 years ago

“I have been a loyal customer of sky. However I have recently moved house and ask sky to move my phone line to a differently location so that I can actually use the Internet. I have been told that they cannot do that free of charge and I should pay £66 for it. My contract with Sky expires in Feruary and I called BT and asked them whether I could switch. They offered a great deal on TV and broadband and have agreed to move my phone line free of charge. I called sky and asked to match the deal. They have the nerve to insinuate that what I was saying was untrue. Well if Sky does not want to keep their loyal customers somebody else will take them. Shame that the people that work for them are so rude and disrespectful.”

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Posted 7 years ago

“I have been a Sky customer for several years and now upgrading my TV to Sky-Q. I have been treated in an appalling manner by Sky whereby they have taken money for the installation, cancelled by first installation without reason and communication, Sky will not respond to my complaints or E-mails and, the Sky staff are quite rude on the 'phone. Sky are more interested in completing a customer satisfaction survey than, the Customer. Following a survey, regardless of rating, nothing happens.”

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Posted 7 years ago

“I had been a customer since 2012 and had broadband, landline and television packages with the company. They kept putting their charges up and I decided to switch my landline and broadband to BT, which I did in February on the understanding that my Sky Sports subscription would be £28 per month. The Sky Sports subscription is actually £28 per month PLUS £33.50 for the basic Sky TV package - so it works out at £61.50 per month. This isn't stated on the Sky website, so it's misleading. I have now been trying to cancel my subscription to Sky and their customer service is absolutely appalling. The company tries to make the cancellation process as difficult and prolonged as possible.”

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Posted 8 years ago

“Very understanding patient made every effort to and successfully did as I ask friendly staff very nice”

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Posted 9 years ago

“Cracking service”

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Posted 9 years ago

“I got a better package from them than from my current provider, Post Office, so I am changing to Sky Talk, Line and Broadband”

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Posted 9 years ago

“good deal offered”

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Posted 9 years ago

SKY is rated 1.5 based on 749 reviews