Slay Queen Hair Reviews

Name: Slay Queen Hair
Rating: 2.51

2.5 Rating 372 Reviews

33 %

of reviewers recommend Slay Queen Hair

2.5

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“First time buying hair from this site so far I haven't had any issues. Prices are very reasonable and quality is good so far. I look forward to doing business again.”

Helpful Report

Posted 7 years ago

“Do not, do not, absolutely do not purchase hair from this company. This review will more than likely be deleted or not published, as when I attempted to express my concerns via Instagram my comments were deleted. I ordered hair from this company on January 3, 2017 and was send an email on January 8, 2017 saying that my order had been shipped. Hate to say it, but today is January 19, 2017 and I still have not received my $200+ order. I called the phone number listed on the Instagram page (Not the one on the website because an automated message picks up even when you call during weekly business hours), and was told by a representative that the shipping system was down but that I would recieve my order on Wednesday (January 18, 2016). To my surprise I still not did not hear back from this company and attempted vigorously to reach out to anybody who could talk to me. After expressing my concerns via Instagram (Because not one of my attempted 10 phone calls were picked up), I was told the company had no control over the delivery, or what I was told by the last representative. There was no apology, no ownership, no plausible solutions suggested. Terrible, terrible customer service. I am seeking a full refund from this company, in that they don't deserve any of my service. I truly hope this is not a Black-owned business.”

Helpful Report

Posted 7 years ago

“Overcharged me for shipping! $30 to be exact and waited over 2 weeks for the product. Still didn't get to use the hair because it took 2 full weeks and I was leaving the country. Purchase was made Jan 5 2017 and today is Jan 19 2017 and hair still has not been delivered. The tracking number was added after I opened a case with PayPal. Do not waste your time and money go with another company.”

Helpful Report

Posted 7 years ago

“Great hair but terrible costumer service.”

Helpful Report

Posted 7 years ago

“Worst Hair Ever!!! Do not get the Peruvian it sucks. It's very dry and it feels like carpet. It blends well and doesn't shed. But it's dry and stiff! I tried my best to handle it and make it come back to life. I called customer service the first time and he said he would send me free hair of the same inch and told me I could try Brazilian. Of course he never sent the hair, then asked me if I had tried a detangler and some other products. Why would I spend half of what I paid to buy products to fix this horrible hair? Body wave hair is suppose to versatile and low maintenance. It's been 2 weeks and he said he was going to send free hair and even confirmed my address and told me he was going to send a tracking number, again that was 2 weeks ago and he lied. I tried to refrain from leaving a bad review which I HAVE NEVER done but at this point I want my money back and I will get it back. I should've stuck with Her Imports, blame myself for trying someone new. Y'all suck.”

Helpful Report

(Paid) - Posted 7 years ago

“The communication was poor. I was expecting the item to be shipped within 3 days. Instead my order was placed December 17 and I did not have confirmation that the order was being shipped until after December 26. The quality of the hair appears to be very good ( I haven't worn it as yet). The price point was very good and I would probably;y order again. I'm going to assume the issue was with shipping during the holiday season. Maybe next time I will order on an ordinary week and see what happens. The worst part was contacting the office during the business hours via phone only to continually get a recording asking me to contact the office during business hours. That was poor.”

Helpful Report

(Paid) - Posted 7 years ago

“Never received my hair... yall got a lot of mf nerve to send me this to write a review for you tbh”

Helpful Report

Posted 7 years ago

“9405511699000976158425 . THATS MY TRSCKING #SEND ME BACK MY FUCKING HAIR TO CHARLOTTE NC 28277 TO 12817 JAMES BLAKENEY AVENUE NOOWWWW MY PATIENTS ARE UP WITH THIS FUCKING COMPANY THIS IS MY FIRST AND LAST TIME BUYING ANY SHIT FROM YALL. YALL THR WORST HAIR COMPANY EVER !!!!!!!!”

Helpful Report

Posted 7 years ago

“I ordered 3 bundles of the Burmese Exotic curly and i also paid for a clip-in service that was listed. When my bundles arrived they didn't have the clips attached and i was later told that that was because that service wasn't available. If the service was not available then it shouldn't have been listed on the website and i shouldn't have been charged for it. I told one of the representatives about the problem and he offered me a coupon/discount to use on the website, which i never received!”

Helpful Report

(Paid) - Posted 7 years ago

“Good hair, terrible service”

Helpful Report

() - Posted 7 years ago

“I never received a tracking number. Tried reaching out multiple times. They kept telling me they will send it. Yeah they sent it, but it has been in "info received" for about a week now. They have blocked me on instagram. And here I am with no hair and $300 down the drain... beware. Do not buy from them !”

Helpful Report

Posted 7 years ago

“I ordered hair there and now I need a closure and I don't see where I can just buy a closure .”

Helpful Report

Posted 7 years ago

“The hair is wonderful. I purchased it to make a wig. The hair is so soft and easy to take care of”

Helpful Report

Posted 7 years ago

“Just installed the hair and loving it. No smell no shedding so far over all I would get hair from Slay Queen again”

Helpful Report

Posted 7 years ago

“Never received my order, and can never contact anyone. Horrible service, Ill NEVER order here again.”

Helpful Report

Posted 7 years ago

“Shipping and processing takes way to long”

Helpful Report

Posted 7 years ago

“I ordered three bundles and the quality was very poor and when I tried to contact the company and tell them of the situation I did not receive a response to resolve the issue I have worked in the hair industry for 10 years and it was a disappointment when I obtained the hair after hearing so many great things threw the shade room”

Helpful Report

(Paid) - Posted 7 years ago

“I love this hair definitely would be paying more. It's soft and natural looking. I just love it”

Helpful Report

(Paid) - Posted 7 years ago

“The hair was good. Did have a little more shedding then usual but they hair was great.”

Helpful Report

(Paid) - Posted 7 years ago

“Loved the hair , however the hair had obsessive shedding ????. It progressed more and more weekly.”

Helpful Report

() - Posted 7 years ago

Slay Queen Hair is rated 2.5 based on 372 reviews