“I have been buying engines from these guys for years. I always know that I will get a good price, fast shipping. I even heard that they have a Red Sox fan working there!”
Thanks for the kind words, Joseph! We’re glad you’ve had great experiences with us and that you’ve found good prices and fast shipping over the years. If you need anything else, just let us know.
“I was very pleased with the quick response and delivery of the engine that was purchased. I was able to find the engine I needed on your website and it also turned out to be available at a SALE price. I had purchased a replacement engine for a Troy-Bilt rototiller several years ago. This place always seems to have what I need.”
Thanks for the review! We’re glad it fits well. Sorry about the wire harness—I talked to you Thursday and the return was all set up. If you need anything else, don't hesitate to reach out. Thank you!
Thanks for the review, Steve. We’re sorry the delivery took a week. We’ll email your invoice again right away. It was emailed to you when it shipped out on May 4th, the email may be in your junk or spam folder. If you need anything else, just let us know.
Thanks for the great review, Michael! We’re thrilled to hear you value our product knowledge and that we’re your go-to for new engines. If you need anything else, just let us know.
Thanks for the review. We’re glad the motor fits well. Sorry the muffler doesn’t fit your 737 mower. The muffler that came with the engine is specific to fitting the engine not the application specifically. I do not show any other muffler actually purchased other than the engine that you purchased which came with the muffler. If you need assistance finding a muffler, you can reach out to us at 800-321-6725 and ask for parts. Thank you.
“I called to cancel an order called multiple times and the transferred me until the line was disconnected. Emailed and got no response and now I have to get it charged back”
Sonny,
I tried calling you about the situation and left you a detailed voicemail with my direct phone number.
I have checked our phone logs and I don't see any correspondence with the phone number on file. I also checked all the inboxes we have for your email address that is on file and found no emails either.
I have went ahead and set up a return and emailed you the return information to the email we have on file for you.
If you have any other concerns you can reach us directly at csr@smallenginewarehouse.com or give us a call at 800-321-6725 and ask for customer service.
Thank you.
Thanks for the great review! We’re glad the engine arrived fast, started right up, and has plenty of power. If you need anything else, just let us know.
We’re very sorry for the longer than normal USPS transit times. Your order shipped the day you placed it, however USPS tracking shows your package as possibly getting on the wrong vehicle at one of the hubs. According to USPS tracking your package was delivered 2 days ago on 5/4. Please do not hesitate to reach out if you need further assistance now or in the future. Thank you.
Thanks for the review, Richard. We’re sorry for the backorder and the long wait, but glad you’re satisfied overall. If you need anything else or have questions about future orders, just let us know.
Thanks for the review, Ronald. We’re sorry you ordered the wrong engine, but we’re glad you reached out. If you’d like help with an exchange or return, we’re happy to assist. I just emailed you about this. Thank you.
Thanks for the review, Joe. We’re glad the price helped and that your Dixon mower sounds great. Here’s to many more years of use! If you need anything else, just let us know.
“Ordered the motor, muffler and a pair of gaskets. 3 days after order it was delivered. All except for the gaskets. Called and would send gaskets out right away. Got envelope yesterday with one gasket. Need 2 gaskets as the mower engine has 2 cylinders. Stuff happens I understand. I would buy from them again.”
Thanks for the review, William. We’re glad you’re overall satisfied, and we’re sorry the gasket you ordered was missing, however, we did replace the 1 gasket that you ordered. I have emailed you a copy of your Invoice so you can see the items that were ordered and shipped. Thank you.
“I asked a few technical questions and I was promised that someone would get back to me with the answers.
I’m still waiting for the answers.
The price and selection of engines was great.”
Thanks for the review, James. I do show you calling in on the day you placed the order online, however I do not show any follow up calls for the phone number on your profile. I have opened up a customer case for you and emailed you from the case. Thank you.
Thanks for the great review, Eric! We’re glad you had a positive experience with our great price, fast shipping, and professional delivery. If you need anything else, just let us know.
