Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.66

4.7 Rating 512 Reviews

93 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.7

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really good customer service and communication and fast processing of my order.”

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Posted 5 years ago

Thanks for your positive comments, Tania. We appreciate you taking the time and look forward to hearing from you again!

Posted 5 years ago

“Really quick delivery and good quality bags!”

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Posted 5 years ago

Hi Jessie. We are very please to hear that you are happy with the quality and delivery of our bags. Thanks for taking the time to review us!

Posted 5 years ago

“Very fast shipping. Customer support on live chat was great. Even the bag we purchased is aouch better than our previous supplier.”

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Posted 5 years ago

Thanks, Harry. We are very pleased that you found our Live Chat support helpful. And it is great news that our bags are better than your previous supplier! Thank you for taking the time to respond.

Posted 5 years ago

“Ordered online and received the bags within a couple of days and the price was very competitive. It was very professional, thank you. Michel”

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Posted 5 years ago

Hi Mrs Michel. Your comments have given us reason to smile! We appreciate you taking the time :-)

Posted 5 years ago

“Awaiting delivery however, very impressed with easy online help and ordering”

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Posted 5 years ago

Thanks, Jo. Excellent news that you are happy with our online ordering. We look forward to hearing from you again!

Posted 5 years ago

“Good quality and great service”

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Posted 5 years ago

Thanks, Mr Micro. Your comments are very much appreciated!

Posted 5 years ago

“very quick and easy”

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Posted 5 years ago

Thanks, Alisa. We are please to hear that you found ordering to be a quick and easy process. That is what we like to hear!

Posted 5 years ago

“Great service great product”

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Posted 5 years ago

Thanks, Francina. Positive reviews like yours make our day! We appreciate you taking the time to let us know.

Posted 5 years ago

“Amazing service and super speedy delivery. Very happy, thank you!”

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Posted 5 years ago

Thanks Dianna. And we are very happy that you are very happy with our service and delivery! And thank you for taking the time to let us know!

Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

Thanks for the 5 stars, Alexandra. Much appreciated :-)

Posted 5 years ago

“Straightforward and fast communication Fast delivery Good quality bags Very satisfied”

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Posted 5 years ago

Thanks, Tiffany. We are very happy to hear your positive comments for our communication, delivery, and quality. We very much appreciate you taking the time to let us know!

Posted 5 years ago

“Fast, good quality and easy to order and communicate with. Thanks,”

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Posted 5 years ago

Thanks for the great review! Taking the time to do so is very much appreciated.

Posted 5 years ago

“To put it in a nutshell, I could not have asked for a better service, it was courteous, helpful and prompt in response to my emails, and to top that, a very quick delivery. Thank you, especially to Marianne Fletcher who soon had everything sorted. Regards Vic B”

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Posted 5 years ago

Hello Vic :-) Well, your review has certainly increased the smiles in our office. Especially Marianne's. She remembers all the customers she deals with and recognised you immediately! Thank you very much for taking the time to tell us of your experience. It is much appreciated!

Posted 5 years ago

“Excellent customer service & answered all my question immediately with super fast delivery. Will definitely be ordering from Smartbag’s again!”

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Posted 5 years ago

“Thanks for the prompt and efficient service.”

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Posted 5 years ago

You're welcome, Marin, and thank you :-) I hope that we have the opportunity to provide the same prompt and efficient service to you again in the future!

Posted 5 years ago

“Good quality. Product as advertised. Quick turn-around.”

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Posted 5 years ago

Thanks, Gregory. We appreciate you taking the time to review us. We look forward to dealing with you again in the future :-)

Posted 5 years ago

“Awesome quality”

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Posted 5 years ago

Hi there. Thanks for taking the time to review us :-)

Posted 5 years ago

“Great service fast delivery extremely helpful . Love our bags”

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Posted 5 years ago

Hi Sia. We are so please to hear that you love your bags! And very pleased that our level of service and delivery met (hopefully exceeded) your expectations. Thanks for taking the time to send your positive comments.

Posted 5 years ago

“Great Quality and Great Service”

Smartbag 5 star review on 7th February 2020

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Posted 5 years ago

Thanks for taking the time to review us, Ricka. We look forward to dealing with you again :-)

Posted 5 years ago

“Great service, the quality of the Kraft paper is great aswell”

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Posted 5 years ago

Hi There. Thanks for taking the time to review us! So pleased to hear you are happy with the quality of our products.

Posted 5 years ago

Smartbag is rated 4.7 based on 512 reviews