Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.66

4.7 Rating 512 Reviews

93 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.7

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love there personalised products!”

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Posted 5 years ago

Thank you, Imogen. We are always happy when we hear that a customer loves our printed products. Thanks for taking the time to let us know.

Posted 5 years ago

“Efficient and they looked great!”

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Posted 5 years ago

Thanks for taking the time to let us know, Amy. Much appreciated.

Posted 5 years ago

“Easy to order with lots of choice. The bags arrive quickly and as advertised. Highly recommend Smartbag. Tanya Artarmon Dentists”

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Posted 5 years ago

Thanks for your comments, Tanya. Our aim is to have a good cross section of products that suit a wide range of small or large businesses. We are pleased to hear you are happy with your bags, and thanks for the recommendation :-)

Posted 5 years ago

“Good prices and variety of products, great customer service and speedy deliveries, it's my one stop shop for paper bags and tissue paper.”

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Posted 5 years ago

Thanks, Lizandra! We make sure our prices are the best online and are pleased to hear we are your one stop shop. We look forward to hearing from you again.

Posted 5 years ago

“Alwalys order my bags for my candle business. Very happy with the product.”

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Posted 5 years ago

“A great product and received my bags quickly. Would definitely use Smartbag again.”

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Posted 5 years ago

Thanks, Wendy. Thanks for the great rating and we look forward to hearing from you again.

Posted 5 years ago

“No hassle to order. Very prompt delivery. The bags are good quality. Will use again.”

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Posted 5 years ago

“Hello, I am happy to put pen to paper, or really fingers to my keyboard, to express my satisfaction with my dealings with Smartbag. The process was swift, efficient fuss free and the product arrived on time!”

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Posted 5 years ago

Thanks, Richard. We are also happy to put our fingers to the keyboard to thank you for your comments! Swift, efficient, and fuss free is what we strive for. We look forward to hearing from you again!

Posted 5 years ago

“Great bags... Great prices... Great service... What more could you ask for!”

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Posted 5 years ago

Thanks, Fiona! We could hardly ask for a better review. Thanks for taking the time to let us know our bags, prices and service are great :-) We look forward to hearing from you again.

Posted 5 years ago

“Good quality product and was delivered quickly also.”

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Posted 5 years ago

Thanks for your positive review, Andrea. We take pride in our quality and happy you received the bags quickly!

Posted 5 years ago

“Great service and great quality bags”

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Posted 5 years ago

“Easy to order”

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Posted 5 years ago

Thanks, Jason. We like to hear that ordering is easy. Thanks for taking the time to let us know :-)

Posted 5 years ago

“Efficient and fast delivery. Great!”

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Posted 5 years ago

“First time ordering and found it very easy”

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Posted 5 years ago

Thanks, Debra. We like to make ordering as easy as possible for our customers. Thanks for taking the time to let us know.

Posted 5 years ago

“Thank you Smartbag you have always been super efficient getting my orders to me. After a very slight hiccup with the last order it was corrected immediately and I was very happy to be compensated. Excellent Service”

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Posted 5 years ago

Your comments are much appreciated, Debbie. We really want to look after our customers, because without you we are nothing. I'm very happy to hear the hiccup was dealt with efficiently and you were compensated for any inconvenience.

Posted 5 years ago

“The website was very easy to use, the products were easy to follow and order. The online chat helpline, particularly Theresa was extremely helpful and I would not hesitate to recommend them to anyone and everyone.”

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Posted 5 years ago

Thanks, Brad. Our goal is to make the website easy to follow and the ordering process easy. Theresa on Live chat is always there to help and she was very happy to hear your comments. And thanks for the recommendation!

Posted 5 years ago

“The entire process from phone enquiry to ordering to pick up was professional, courteous and timely…well done Smartbag!”

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Posted 5 years ago

Hi Leo. Thank you very much for taking the time to respond :-) Your comments are much appreciated!

Posted 5 years ago

“Always a fast and efficent service and bags are a good quality”

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Posted 5 years ago

Hi Haidee. Thank you for your review. We look forward to hearing from you again :-)

Posted 5 years ago

“I rarely do these Reviews as it takes a lot to impress me In a world of substandard products and poor customer service. SmartBag and more importantly Marianne looked after me so well, especially considering I had never dealt with them before and it was late on a Friday afternoon. Well done guys and thanks. James and the Team @ ANTHONY CATERING”

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Posted 5 years ago

Hi James. A sincere thank you from everyone here at SmartBag. Reviews like this really make our day. And Marianne has been wearing a big smile all week after she read this. Thanks again, James, and really look forward to hearing from you in the future.

Posted 5 years ago

“Good product and good people to deal with.”

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Posted 5 years ago

Thanks, Julie- Anne. Your comments are much appreciated :-)

Posted 5 years ago

Smartbag is rated 4.7 based on 512 reviews