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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the trip was very good. Felt we saw a lot of Japan. Our tour director, Yoko, was phenomenal and absolutely made the trip. Her knowledge, expertise and warm personality were outstanding. She went above and beyond to assist everyone. Can’t say enough about her. However there are several things that we did not like. We purchased land only and I felt that smarTours was not customer friendly after that. 1) It seemed that since we weren’t doing the whole package their response was “too bad so sad” you’re on your own. There was no help or basic information given on ways to get from airport to hotel. There was no way to see if we could be picked up by bus picking others up even though we landed within 5” of those booking entire trip. Receiving information on confirmed trip with hotel info didn’t help in arranging bus transfers early. 2) We had to prepack overnight clothes etc twice and carry with us as our luggage was sent another way. We had NO warning ahead of the trip regarding this. Not good! 3) we did not like having so many meals on our own. 4) Voice boxes for hearing guide had a lot of static. I’m not sure that we will use smarTours again. We were lucky to have a terrific guide that helped make our trip.”

Posted 5 years ago

“What a great trip! Loved the guide, Jacob made the trip very pleasant and enjoyable. He was thorough and very knowledgeable. Could have done without 2 nights at Lavi, one was enough. Bus was very comfortable and we experienced everything we could in the time permitted. Hotels were comfortable and clean.”

Posted 5 years ago

“Itenarary ie well organized and we have a good tour guide”

Posted 5 years ago

“My trip to Israel was very good. I really enjoyed the places visited. However, vacation should not be exhausting but exhilarating. There was too much walking for seniors, waking up early every morning was ridiculous. The return trip home could have been on the previous day because checking out of the hotel at noon and just left to wander around all day waiting for midnight departure was unbearable.”

Posted 5 years ago

“The South America Odyssey tour would have been rated very good IF the Porto Varas and Rio de Janeiro stages would have been longer. A few hours in the late afternoon in the picturesque Porto Varas was far too short and surely Rio deserves at least one more day. Both cities felt rushed. The rest of the trip was exceptionally well run. The guides and the hotels were outstanding. It offers some of the most picturesque locations on the planet and it’s a photographic tour de force. Ms. Levin’s skill as a tour guide is unmatched as she shepherded is thru all the venues. Extend the two afore mentioned stops and you have a fabulous itinerary.”

Posted 5 years ago

“This was our first trip with Smartoursand it was definitely great value. The trip was packed with wonderful sights to see everyday, and everyday better than the one before. Our tour leader, Urban Soban was excellent, very knowledgeable and personable. The downside for me was that the tour had 38 people.”

Posted 5 years ago

“This tour to Japan was my 6th with smarTours. I choose you because of your moderate prices, interesting itineraries, excellent accommodations, good tour guides and efficient organization in general. My tour to Japan was everything above with one exception: tour guide. Ms. Yuko Takagi, our tour guide, was a nice person, but very mediocre as a tour guide. She did good from the organizational point of view, head count, making sure that everybody was on time, etc., but very poor as a guide whose responsibility, I believe, is to introduce tourists, who came to his/her country for the first time, at least briefly and in general to the country's geography, history, art and culture, politics, education, health care, statistics, etc. In every city we expect from a tour guide to point the interesting sights, museums, theatres, to recommend which sights to visit in our leisure time, where it is good to eat. We also expect to understand guide's English without difficulty. To my regret Ms. Yuko Takagi didn't meet this requirement. Although her English vocabulary was satisfactory, it was very accentuated, not always coherent, repetitive. We spent 10 days together, part of the time on the bus which could give a good opportunity to talk about Japan or a city that we were about to see. This was not done. Yes, there were bits and pieces of information necessary, but not sufficient, to understand the temples we're about to see. I believe that smarTours should maintain certain, high enough level of professional tour guiding adequate to smarTours reputation and itineraries. From my experience people who buy your tours are highly motivated, intelligent, educated capable to appreciate a coherent, knowledgeable introduction to the country they are visiting. I still cannot forget excellent guides in Israel, Jewel of Adriatic, Cambodja, China, or my friends' account about an unforgettable professional guide in South Africa. I think that smarTours should select the tour guides so that they will maintain its reputation the same way as you select excellent accommodations. But comfortable hotels and buses are not enough. For tourists a tour guide is a representative of a country we visit, its face. And we want to fall in love with him/her the same way as we fall in love with a country that we see for the first time.”

Posted 5 years ago

“Toured Egypt with Rhonda who was wonderful! The trip was a bit too fast paced, leaving little down time, that is, if we wanted to do all excursions, which we did, because we didn't want to miss a thing. We still missed Rhonda's lectures where she talked about the history of Egypt plus Muslim/Islam philosophy. I'm sorry to have missed them but was exhausted.”

Posted 5 years ago

“Tour was delightful. Accommodations were as good as advertised. Good food. Travel on planes and bus easy. Excellent tour guide and assistants. Negative would be too many early early wake up calls.”

smarTours 4 star review on 15th April 2019

smarTours 4 star review on 15th April 2019

Posted 5 years ago

“I enjoyed the trip and found it very interesting. The guides were very knowledgeable. I would not recommend this trip for folks who have problems in walking or climbing.”

Posted 5 years ago

“I went to Japan with Smartour. I enjoyed it . Couple of things that I like to mention is that our group was too big, 40 people. I think that the group should be smaller. Another problem that we had is that our guide ‘s English was difficult to understand. She was a wonderful person, she was trying hard, but a lot of things we did not understand. In general we loved our tour. Thank you Smartour!”

Posted 5 years ago

“It is one of the best travel agencies we have encountered. Their tours are very complete include most of the attractions , their hotels are very good and have excellent guides. We have taken 12 tours with this company.”

smarTours 4 star review on 15th April 2019

Posted 5 years ago

“Tour venues (except for Mount Fuji day)hotels and general organisation were very good. Free time at venues much appreciated. Guide was knowledgeable and very pleasant. 40 participants were way too many. We would all benefit from more careful vetting of participants. .....”need a wheelchair at the airport this is not for you.” Also severe hearing issues. This is from a second traveler on that Japan trip. I was not sent this opportunity to review the trip. My name is Maura Payne. The Mount Fuji day needs to be re-planned. Good to go near, but not worth a whole frustrating day in a bus. Re wheel chair needs- can you try to politely discourage this?people need to be fit enough to walk and not sit outside the sights because they are so short of breath. 40 participants too many to herd at one time. Severe hearing issues are also a problem. Tour leader Yuko was patient a nd throrough- very well done! MP”

Posted 5 years ago

“China Eastern Air poor service , trip itself very good”

Posted 5 years ago

“After 2 pleasant trips with SmarTours, I decided to go with them again to Iceland in January 2019 instead of their competitors. After a good start, our tour guide Gudney was wonderful, and the airport pick up as described, I was looking for a good trip. Then things began to unraveled. The first two nights, the weather was uncooperative, it snowed and windy, so waiting for Northern Light is a no-gamer. The third night we were in Vik, it's raining and cloudy, and our hope for Northern Light sighting was again crushed. But coming back to Rekjavik on the fourth night, the sky started to clear, and everyone in the group were hoping to see the Northern Light, that's when we were told that the tour operator would no longer take us out for sighting because they had already tried 3 times. WHAT? My friend and I ended up booking with Gray Line on the side, and we were able to see the Northern Light on the Fifth night! SmarTours should negotiate with the "Tour Provider" to assure next group has the opportunity to try and see the Northern Light at all time during their visit ! To make my trip worse, the trip was arranged on Iceland Air, despite my paying extra legroom and choosing the aisle seat for me. The airline changed plane on the way back to Seattle, and put me in the middle seat of the middle row!!! For more than 7 hours, despite complaints, all I got was avoidance and a refund for my extra legroom pay, no formal nor courteous apology! Please, SmarTours no more Iceland Air, too many complaints on the review.”

Posted 5 years ago

“As always, accommodations were good. I did find that a room with a sleeping loft at El Establo hotel in Monte Verde was strange. There were glitches due to scheduling that were unavoidable and that the tour leader handled very well.”

Posted 5 years ago

“GReat accommodations and you see the treasures of a foreign country with knowledgeable tour leaders.”

Posted 5 years ago

“Great sights and history of Egypt but nothing about the Egypt of today! The schedule created too many very early mornings, leaving us very tired. Frequently seemed unorganized.”

Posted 5 years ago

“Excellent tour guide. Good hotels.”

Posted 5 years ago

“I have always been pleased with the tours I have taken with smarTours (I have taken 3). However, this trip to Egypt, although fantastic, was a bit disorganized. I realize this is in part to the culture of Egypt but also, I think our tour director contributed to the confusion. Soja had an immense knowledge of Egyptian history but she did not always impart this information to us in the best fashion. Suggestions: 1) Soja would start talking before all in the group were there and information would be lost on some. 2) Soja used a microphone around her neck so when she turned her head, you could not always hear her. I believe this microphone was supposed to be on her head so when she turned her head, the microphone would move with her. 3) Soja would just point or say over there instead of right/left, etc. Those of us who could not see her, would not be able to tell what she was talking about. 4) Many times, Soja would tell us something and then later, the information would be different. Often made for much confusion. Wanted to bring this to your attention as I think there are easy solutions to making this trip VERY GOOD instead of just GOOD in my mind. However, it was a fabulous trip with amazing sites. I will still always use smarTours for my international travel!!! Thank you smarTours!!! I believe there are simple solution.”

Posted 5 years ago

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smarTours is rated 4.4 based on 1,658 reviews