smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Guide was great! It was a wonderful experience. However, I am disappointed in SmarTours as they no longer cover any dinners or lunches. I have been using SmarTours for several years now and am looking at other Tour companies as most other Tour companies have some dinners or lunches included. There are two many additional charges which I feel should be included. Especially when there is not anything planned for a long time during a day. In these cases, the additional Tours should be included. I would highly recommend that SmarTours look at what they did in the past as that worked very well.”

Helpful Report

Posted 6 years ago

“Overall could of been a 10 (was a 5) but after 5 shopping experiences (mandatory ) a guide that did not care & was going into the coffee business soon (I did not care about that-good luck to him - but at least pay attention to the job at hand) a Mekong delta cruise that was not at all as printed (boring & we went in circles-the Staten Island ferry is far more adventurous-the hop on hop off bus would of been way better ) & of precious time wasted as was the water puppet fill in show-boring & a waste of time.Bus's were old-no toilets/back doors/no escape from the rear. I had requested war museum experiences & the "guide" screwed up all 3 possibilities.It was the reason I went to Vietnam.Certainly I will let ICS know, trip advisor & anyone else I can get to.My $ + time + suffering is in the past. Really-3 hours to get to BA NA/SUNWORLD each way to spend 20 minutes on the top????why-a local tour brochure blew me away with its program compared to being rushed through it - senseless No free time in Halong bay to walk the interesting shoreline(you stated it in the program).I could go on but its one of those -if I only knew.I trusted you/ICS/the guide & local guides.Huge mistake. I do not expect to hear from anyone because the $ has been spent by me & in your account. Alan golden”

Helpful Report

Posted 6 years ago

“Air travel flight #'s and concomitant information lacking; 'guides' not knowledgeable. We were dropped off at International rather than Domestic check in area for return flight home; many of us said on Airport arrival that we needed Domestic. We were ignored.”

Helpful Report

Posted 6 years ago

“The tour itself was good however we had more free time than any tour that I have ever been on before and we had no access to the guide at that time as he was off site. We do not have International cell Service. Mohammed did not recommend the optional in Aba Dhabi. The optional in Dubai was one of the highlight and I think it should have been made inclusive of the tour. Our Cuba tour was outstanding with smart tours and we are planning on going to Ireland in July”

Helpful Report

Posted 6 years ago

“. The tour required waking up early in the mornings which did not give enough time to rest and sleep on most of the days.”

Helpful Report

Posted 6 years ago

“Very nice tour. The tour leader was very nice and so were the local guides.”

Helpful Report

Posted 6 years ago

“Hotels and included meals were better than expected. Our guide was excellent. Disappointed that no arrangements were made for New Year’s Eve.”

Helpful Report

Posted 6 years ago

“Many optional tours that we were not aware. I thought the group was too big. Excellent Group Director (Soha) and the Smartour local guys.”

Helpful Report

Posted 6 years ago

“No time to visit museums hotel in Havana instead of downtown it was way out of tow center”

Helpful Report

Posted 6 years ago

“Would have liked a block of rooms that kept the group more together in the hotels”

Helpful Report

Posted 6 years ago

“Overall we enjoyed our trip. The guide Dina was fantastic!! Here are our comments to improve the tour: 1. You must have at least one planned excursion each day. You can't give a free day in a small place like Luxor. Its better to have an extra day in Cairo. 2. There was too much free time in Cairo on the last day. The guide was rushing us out of the Museum to be back at the hotel by 12:30 with nothing to do rest of the day!!!. 3. you should add some visits to the top mosques and churches in Cairo. there is plenty of time for that. 4. You MUST include water with all your meals and stay at the boat. Its ridiculous to be paying for water in a country like Egypt where you cant drink tap water. That is a basic need. Even your welcome dinner didn't include water!!!! 5. Make Abu Simbel a bus trip from Aswan. That would be lot more fun and more people will sign for it. That is how other tours are doing it. We get to see the countryside and it becomes affordable to more people. Thanks”

Helpful Report

Posted 6 years ago

“This was the first time we traveled with smarTours. I felt the information leading up to the actual trip was pretty minimal. The hotels were lovely but the tour director was mostly not around. In the seven days of 'tour' he actually was only there for three of them. He talked people out of the optional tours and we ended up on two full days on our own. This is good and not so good. Will we travel with smarTours again, I'm not sure.”

Helpful Report

Posted 6 years ago

Greetings - we're sorry the trip didn't live up to your expectations. There are two days of leisure built into the itinerary: one in Abu Dhabi and one in Dubai. We appreciate the candid feedback - Mohamed normally receives very positive feedback. We do hope you'll consider traveling with us again in the future.

Posted 6 years ago

“We had a great guide Suzie in Thailand.Cambodia guide Narain was average, appeared disinterested to answer questions. Overall we enjoyed the tour. I suggest you should also arrange domestic flights for people who need. It helps to avoid carrying bags to international flights and avoid paying extra bag fees. Other tour companies do. China air is below arerage, less amenities and food very meager and poor quality. Vegetarians suffer. It’s my honest opinion. If domestic flights on same ticket will sign up for tours more I am sure. You should give some thought. Thanks.”

Helpful Report

Posted 6 years ago

“Very knowledgeable and helpful tour guide - Tommy. Well organized tour.”

Helpful Report

Posted 6 years ago

“I would give a very good rating except for the problem of the JFK group who missed the first day of our tour due to a delayed flight to Shanghai. I cannot believe that Tommy the guide in Saigon did not reach out to us once he realized 8 people were absent. No one at smarTours contacted us until after we had to get hold of them. Very upsetting, particularly as I was traveling solo and knew nobody and did not speak Chinese.”

Helpful Report

Posted 6 years ago

“We enjoyed the trip but was a bit unorganized. No optional tour info was available until the last minute.”

Helpful Report

Posted 6 years ago

“Our guide was fantastic, the trip was wonderful. The only complaint is why we were routed through Santiago then to Buenos Aires spending almost a whole day in an airport due to the G20 summit. Why weren't we allowed to stay in Santiago and return to US from there like the other tour groups on the trip. We could have enjoyed the last day instead of being in BA where most areas were restricted and the open ones we had already seen.”

Helpful Report

Posted 6 years ago

“Was great”

Helpful Report

Posted 6 years ago

“We had an excellent tour guide, that was entertaining and helpful. Abu Dhabi and Dubai were totally fulfilling. I did not give a very good, as one day we were left in the AduDhabi Mall to eat for too long. The choices were fair. We should have been taken to the Emirates Palace Hotel to see and eat there. All of us eventually went there to visit, shop and eat. All other tours were wonderful. Our hotels were very accommodating, however the one in Dubai Diera Area, was too far out of the way. Our driver,Amman and tour director Tereq, were fabulous. The buses were old and many seats were broken. Because of this, people kept changing and taking other people’s seats each time we stopped. We were suppose to keep the same seats.”

Helpful Report

Posted 6 years ago

“Overall the country was amazing. Accomodations were nice except for the hotel in Cairns which was still under construction and had dust and mold all over the place. Rooms were old in this hotel. Many people got sick with respiratory problems in this hotel.The tour guides were good. Elizabeth was a good escort and clarified processes in each city for each of the coming days.”

Helpful Report

Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews