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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 13th June 2024

smarTours 5 star review on 3rd June 2024

smarTours 5 star review on 2nd June 2024

smarTours 5 star review on 1st June 2024

smarTours 5 star review on 23rd May 2024

smarTours 5 star review on 19th May 2024

smarTours 4 star review on 19th May 2024

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great guide, should have had desert evening on any night but last night. Had to leave for airport at 4 am”

Posted 5 years ago

“The accommodations and restaurants included were extraordinary. Our guide, Tommy, couldn’t have been better. He was knowledgeable, caring, considerate and with a good sense of humour. The one thing I found difficult was the pace we had to keep. There were quite a few times where we were functioning on very little sleep and I would have preferred a few extra days in destinations like Hoi An. You certainly get a good bang for your buck with Smartours and I would recommend them without hesitation. The tour concept is maybe just not for me.”

Posted 5 years ago

“Our guide was extremely knowledgeable and personable. The trip was unexpectedly a bit physically demanding; there were a few days when we were required to rise in the wee morning hours because of in-country flight schedules.”

Posted 5 years ago

“The tour was great but the last day was Saturday and we had very little to do. Might have been better to cut trip short by one day”

Posted 5 years ago

“I love smartours and have gone on many trips. This trip to Russia was great but optional tours very overpriced and not good. I paid $100 dollars for the ballet in St. Petersburg Seat was terrible in a side box with limited view of the stage. I had to stand for the entire balllet as did a few others in my situation I paid quite a bit of money for a metro tour in Moscow. A ride on the metro is only a few dollars. This tour had us on the metro for less than one hour. We went to several stops very rushed with no time to enjoy the lovely art work. I should have ridden the metro on my own. I did it in St. Petersburg Trip on the river in St. Petersburg was fun and good”

Posted 5 years ago

“Guide didn’t give time to go restroom, time for taking picture and time for sightseeing. Guide act like school teacher. Keep talking talking talking ....”

Posted 5 years ago

“Ron was wonderful. Knowledgeable and efficient. A great help. The cost was great. Saw so much. All hotels were good except the Lugogo sun . Shabby. Food good.”

Posted 5 years ago

“n/a”

Posted 5 years ago

“The administrative part was not the greatest, although not the worst. I did not like the fact that you receive the travel documents two weeks prior to your departure. Additionally, I followed instructions regarding the passport, mailed it priority mail and then was asked for it again. I was frustrated and asked if someone would look for the document I mailed and paid for but the individual I contacted would not reply back to the email. I did send the copy via the method asked again but did not appreciate being ignored. On the flip-side, the trip to South Africa was amazing, it was truly an express trip but very enjoyable. The accommodations were nice. One suggestion is letting the travelers know to get the currency in advance prior to getting to the airport, we were unable to get Rand, however, we were able to get it upon arrival. Most things that require money required the use of Rand not the US dollar. Additionally, when doing the excursions, it would have been nice to see to items ahead of time so you can decide which you may or may not want to do because once you are in country, the tour guide pretty much tells you that you need to make a decision, otherwise you will not be on those tours. Sure you can go it alone but to feel the highest level of safety you want to go with the group that was recommended by the travel agency.”

Posted 5 years ago

“Good value, good guides, good places, good hotels; good services re checkin for hotels and site visits Poor food; poor service and unclear directions from New York office. Nightmare dealing with Eastern China Air for reservations which need to be pre-arranges before days of flight Need to more accurately describe physical challenges of this trip”

Posted 5 years ago

“Please have your tour guides more patient, if older people ask the question twice do not get aggravated”

Posted 5 years ago

“Phenomenal accommodations. The tour guide for Krueger National Park seemed a bit unorganized and didn’t do a good job of reading the client. He was very nice but talked too much.”

Posted 5 years ago

“Our tour guides made the tour The Four Star hotel is a lemon. Please find a hotel in town. Much excitement and more to see in Havana. A museum, Temple, and landmark buildings should be considered Toooooo much travel on the bus. The choices of restaurants should also be reevaluated.”

Posted 5 years ago

“Everthing was EXCELLENT..Tour Director Fernando, all local guides, drivers, hotels, accomodations, dinner, schedules, sites.. I would have rated it “very good” except that our flight from Sao Paolo to Miami got cancelled. Our grp was helpless, nobody spoke portuguese. It is a good thing my husband & I stayed at the airport til next morning for the flight. The next day I was told by the grp that the hotel ( Monaco )was not even a 1 star. SUGGESTION- there shld have been a representative at Sao Paolo for assistance, because , I think, technincally, the tour wasn’t over til we got to Miami.”

smarTours 4 star review on 20th November 2018

smarTours 4 star review on 20th November 2018

smarTours 4 star review on 20th November 2018

smarTours 4 star review on 20th November 2018

Posted 5 years ago

“Our guide Ron McGregor was excellent, organized and extremely knowledgeable in all aspects, The hotels in Capetown and Johannesburg were below our expectations. the hotel in Swaziland was awful. The lodges in Zululand and Kruger park were quite acceptable, we would suggest to increase the cost to upgrade the accommodations because the rest of the trip was most enjoyable and well planned.”

Posted 5 years ago

“The Welcome dinner and facility used was unimpressive. However, other meals and facility improved. The Lazy Susan atmosphere for meals became old after a while yet this probably kept costs lower. Could have used an extra day in Beijing and Xian. Overall I found the trip rewarding for the cost.”

Posted 5 years ago

“Good pricing, but land only option would have been preferable, with start and stop in lima and quito. Travelling to miami was long and expensive for many.”

Posted 5 years ago

“I have one suggestion. Although the hotel in Miramar was okay. It would be much more convenient to be in Havana. I missed things there because the hotel was so far away from downtown.”

Posted 5 years ago

“I do not like that no one is there to help get our suitcases and bring them up to our room we had to bring them up And get them from the carousel”

Posted 5 years ago

“Scenery was great, did not like the medinas.”

Posted 5 years ago

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smarTours is rated 4.4 based on 1,658 reviews