smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Tour Guide Susie did a very nice job making us feel comfortable and welcome. She educated us on a variety of subjects about Thailand and the people. The tours provided were good but there were too many optional tours that could have been provided in the original tour especially the Grand Palace tour if that was supposed to be the highlight of Thailand. The scheduling of the flights and the very long layover times were not coordinated very well.”

Helpful Report

Posted 6 years ago

“Rating: Thailand-Very good; Cambodia-Good Overall this was an enjoyable experience and we will be happy to use smarTours in the future. There were a few shortcomings: 1. Almost all sight seeing activity, lunch, dinners were packaged as "optional". Major activities and more dinners should be included in the standard tour package. 2. We wasted a whole day flying from Chiang Mai (Thailand) to Siem Reap (Cambodia) which is a 1-hr direct flight. This needs to be fixed. 3. The bus in Siem Reap was uncomfortable and poor quality. Tour guide was difficult to understand. Our next trip is to eastern Europe and we will certainly consider smarTours as one of the options.”

Helpful Report

Posted 6 years ago

“Tour to Iceland was excellent. Our tour guide, Gulla, was excellent. My only complaint is the plane ride out. Icelandic Air was not comfortable AT ALL. Being placed in group seating, I had a middle seat both legs. Very uncomfortable and very unhappy.”

Helpful Report

Posted 6 years ago

“The only reason I am giving a 4 star review is the day we left Chian Mai to go to Siem Riep took all day. Arrived in Cambodia around 8 PM. I think the flights should have been earlier so that we could arrive in early afternoon and not waste a whole day waiting for our flight from Chian Mai. You could have earlier flights scheduled.”

Helpful Report

Posted 6 years ago

“Had a great time overall but was frustrated by the lack of communication by the company on a daily basis and when directly asked for details ahead of time. Our guide was great and knowledgeable, the rooms were nice but the beds were hard and the food on the cruise made us sick. I had a great time, but the timing and organizing of activities could've been better along with a clear and detailed itinerary from the get go. I felt safe though and i loved it.”

Helpful Report

Posted 6 years ago

“Superb Guide . Could start 9:00am vs 8. Better Veg. Food options would hv been good”

Helpful Report

Posted 6 years ago

“Our guide and the tour of the five cities was very good. The hotel in Grenada was very disappointing. The staff was not a hospitable at all . We should have stayed two days in another city. The dinners that were included war on the poor side. Other than that we enjoyed touring Spain very much.”

smarTours 4 star review on 2nd November 2018

Helpful Report

Posted 6 years ago

“Good tour of Costa Rica. Good tour leader, and good hotels. Meals were just ok - the same buffet, offered in each of our hotels. Excellent opportunities to view wildlife in that country. We arrived in San Jose, Costa RIca with others on the tour. We were escorted to our hotel from the airport by our tour guide at 10:30 AM. At that point, we were left for the day, with no suggestions as to how to spend our day in San Jose. So, Tuesday was a wasted day, with the tour actually starting on Wednesday. This could have been better organized.”

Helpful Report

Posted 6 years ago

“Just completed the tour of Egypt. Our guide, Hanna, was very personable, very informative and extremely helpful. The schedule, with very early morning flights, is grueling and not for everyone.”

Helpful Report

Posted 6 years ago

“Airplane trip was bad. An effort should be made to accommodate friends that are traveling together next to each other. Itinerary was excellent as the tour director was very knowledgeable and always ready to help. Some rooms at the hotels we stayed were not as clean as they should be. I had a good experience in Israel. Lots of history!”

Helpful Report

Posted 6 years ago

“More detail should be written on the itinerary, especially for walking. 2-3 hrs, moderate, etc walks. Think about the handicap and seniors. Rok, our tour director was not patient with the seniors. sometimes we cannot hear on the bus and must be told repeatedly. He should learn patience. the bus driver was very patience and friendly.”

Helpful Report

Posted 6 years ago

“Everything was fine except some minor things like we never received luggage tags in mail and they were not given to us at Cairo airport. Egypt air in flight service was bad. Itinerary included very early morning flights which made us get up as early as 1.30 am. There was not enough time anywhere for shopping. Must say that the local tour manager Dina and logistics guy Mohammad did fantastic jobs.”

Helpful Report

Posted 6 years ago

“The tour was great but some of the people, including my husband got diarrhea from the salad that the guide said should be ok.”

Helpful Report

Posted 6 years ago

“The hotels were excellent as were the guides. Plane seats were as good as could be expected and ground travel was also as good as expected. But why oh why do you persist in herding us into sales rooms to get a sales pitch that treat us like the marks we are. In one, we wasted 2 hours until the group rebelled. We have taken 3 tours with you but we are at our patience's end. Just stop treating us like fools.”

Helpful Report

Posted 6 years ago

“The cruise was most enjoyable. More communication about the history, terrain and villages we were passing would have been helpful, in written or spoken format.The local tour guides were excellent, perhaps with the exception of one who did not speak clearly for anyone with a hearing deficit. The ship was clean and the staff very friendly which was most appreciated. Clean windows in the lounge would be a plus. The food menu selection was adequate, but more variety would be helpful. The dining room staff had difficutly the first couple of days for patrons who needed/wanted to change tables. I would certainly recommend this cruise.”

Helpful Report

Posted 6 years ago

“Overall a wonderful tour, seeing lots of China highlights. Mark was a fabulous tour guide. The need to tip constantly got old. The biggest issue was the several people requiring wheelchairs which slowed down the tours. I would recommend rating tours based on activity level so people don’t sign up for tours beyond their capabilities. There were at least eight falls due to people pushing themselves too hard.”

Helpful Report

Posted 6 years ago

“Why on earth would you let one Land Cruiser go out with 7 riders and one with 4??? It cost us an extra $180 to sit together on American Airlines JFK to Paris. Your blanket denial of responsibility for reservations is just self serving.”

smarTours 4 star review on 29th October 2018

Helpful Report

Posted 6 years ago

“While quite happy with the river cruise, your employees gave us a lot of wrong information before our trip. They need to be better informed. Two biggest complaints: Ship was about 2/3 NON-ENGLISH SPEAKING (which meant we could not comingle AND food selection poor.”

Helpful Report

Posted 6 years ago

“tour of Scandinavia + add on to St. Petersburg was quite good overall. The 1 vexing situation all 19 of us on the tour disliked was landing in Helsinki and being stuck in the airport for about 6 hours. After a long flight from NYC that was no way to begin our tour/vacation. Instead there could have been a bus tour for we 19 SmarTour guests, the return to airport and leave for our destination . We returned to Helsinki on the last day of the tour and only had a few hours before dark and most places were closed. We could have had our tour that first day and then on the last had more time in Helsinki on our own after checking into our hotel. I hope you can remedy this for future Scandinavian tour participants! In all other instances our tour was good and Alex a delightful tour guide. Ruth Judkins”

smarTours 4 star review on 24th October 2018

Helpful Report

Posted 6 years ago

“There were too few meals included. Felt you cut corners.”

Helpful Report

Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews