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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 4 star review on 23rd April 2024

smarTours 5 star review on 21st April 2024

721

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again, two different prices for the same trip. Not GOOD!!! This is the second time that I am aware of this. How many of your VIP customers had a price that wasn’t YOUR best price! NOT RIGHT. I now have to second guess what I should be paying! Trips are terrific, both itinerary and service.”

Posted 4 years ago

“Positive guides, hotels etc. Optional tours absurdly expensive and not necessary. Enjoyed mix of major cities and excursions to beautiful and interesting venues.”

Posted 4 years ago

“Positive: Kenya -Tanzania Lodges, food, game-drives, driver/guides were all good Negative: Tipping for bags, dining room attendants, escorts, etc. was just too much (not dollar-wise, but to have ready cash available). SmarTours should include all tipping in the total price so that customers have a pleasant, cash-free experience throughout. Also, for those of us who took the Tanzania extension, there was no need to hop from Nairobi to Kilimanjaro. We could have gone there in just 4 hours on the road across the border. What a waste of time going through immigration, customs, security, check-ins etc.”

Posted 4 years ago

“Overall was ok. The highlight of the tour was Great Wall. But enough time was not given there.”

Posted 4 years ago

“3 great vacations; 3 great prices!”

Posted 4 years ago

“The Smartours representative, Renata, was excellent. Very knowledgeable. The hotel in Budapest I would rate 4/5. Hotels in Vienna and Prague were a little far from town so I’d rate them 3/5. My biggest complaint is with the company, not the tour. I don’t understand why they would not have told me that the tour started in Poland, not Budapest, where I joined the group?? I would definitely have joined the tour at the beginning. But I didn’t even know about that. Before I left I was even trying to arrange to go to Poland as an add on on my own. I went to Germany instead but I really wanted to see Poland. I was very disappointed to hear my group had been there before I arrived.”

Posted 4 years ago

“Great except that the Guiness outing was not what I expected. I thought how beer is made, NOT drinking early in the day...seemed strange.”

Posted 4 years ago

“We had a great tour leader, a bit of a sergeant major but sure knew his stuff. Could easily have missed the " shopping" at the end of the tour. Didn't buy things along the way as we were told everything we would want would be there at better prices. Not so, sure wish I had bought more along the way. Came home without some things I really would like to have as remembrances of the trip. Most accommodations were good, the hotel in Swaziland was a bit tired and the hotel room in Sandton was very tiny, no room to open a suitcase. Loved the trip.”

Posted 4 years ago

“I enjoyed Columbia, but I feel that I did not have enough free time to explore the cities. In the coffee country we were isolated on a resort with only one restaurant and the grounds for 3 nights. I understand that there isn't much out there, but I would have preferred to cut it short a day. Not any time alone in Bogota and very little in Medellin.”

Posted 4 years ago

“Our tour guide was really knowledgeable and lovely and made the experience so enjoyable! The choices of optional excursions were plentiful and interesting. I would have liked better hotels and the layover we had at the airport coming into Helsinki with nothing planned was not acceptable.”

Posted 4 years ago

“I took the June 19 - July 2nd tour this year. We had a wonderful tour director (Elvis). He has a great sense of humor, patience and his encyclopedic knowledge of the history of the area is admirable. He is quite an asset to SmarTours. The local guides were very good, the hotels good. A wonderful tour all around with great travel companions. The American Airlines flight from Prague to Philadelphia was the worst flight I was ever on in my long history of air travel. Nothing worked and the food was terrible.”

Posted 4 years ago

“First, the areas to work on: it would be helpful to provide better and more detailed information prior to departure, such as approximate meeting and departure times. For the additional excursions, with smaller group sizes, the minimums need to be revisited. Our tour had 16 people at the beginning. It's impractical to have 12 people as a minimum for an excursion. Next, the bus should have WiFi. We spent a great deal of time on the bus between cities and WiFi would have allowed us to stay connected, do additional research on cities, etc. The Vienna hotel was beautiful, but the location made it difficult to explore the city center when not with the tour group. Finally, the Budapest hotel needs to be changed. The location was good, but the rooms were extremely outdated and in major need of renovation. Having to go on two different elevators to reach the rooms is also very impractical and annoying. Now the positives: the remainder of the hotels were good. Our tour guide, Renatta, and driver, Henrik, were excellent. Group meals were good, (but it would have been nice to eat outside of the hotels). The local guides in each location were knowledgeable and personable.”

Posted 4 years ago

“Poor customer service. SmarTours received the $300 deposit check and cashed it on November 30, 2018, but claimed that the check was not received on December 6, 2018, and refused to do research. Misleading tour dates. SmarTours advertised tour dates as July 7 to July 19, 2019, but actual travel dates are July 8 to July 18, 2019. Two very tiring early morning departures to the airports. The visit to the World Heritage Site Borobudur Temple is too short. Tour Director Jack is excellent, hotels are great, meals are satisfying.”

Posted 4 years ago

“The tour guide was great. I enjoyed the stuff I saw. He picked great sites to take us to. I enjoyed the food. Did not like Jungle Vilas hotel. We passed so many better looking hotels it was hard to believe it was upscale. It seemed like we were the only guests and the hotel was way down a dusty road in the middle of nowhere. If I had wanted a safari I would have picked a different tour. Some of the places our guide took us to shop seemed a bit pricey. Yes, he was guaranteeing quality. But exploring on our own we found shops which displayed comparable reputation and goods at less expensive pricing. The so called farewell dinner was an absolute disaster. The selection of the restaurant and food was so bad we could have skipped it. In fact, that's the kind of dinner you take your guests to when you want to say "farewell, please don't come back again." If it wasn't for the guide, we'd be bad mouthing that part of the trip all over social media.”

Posted 4 years ago

“Our tour to Bali and Java with Smartours was very enjoyable and more relaxing than other destinations that we have traveled. Our tour director "Jack" spoke excellent English and was able to answer all of our questions. All of the hotels exceeded our expectations and probably had the best included breakfasts of any of the many guided tours we have taken. After seeing the somewhat chaotic traffic particularly in Java we were thankful to be in a comfortable motor coach with an experienced driver. Two highlights: the worlds largest Buddhist temple, Borobudur, was amazing at sunrise. Shortly after sunup the small crowd disappeared and we stayed long enough to have the massive temple to just the Smartours group to explore in detail. Secondly, the whitewater rafting optional tour near Ubud is not to be missed. Rafting in the tropical waters of Bali is so much more comfortable then the snow melt filled rivers of the Colorado Rockies.--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------”

smarTours 4 star review on 17th June 2019

smarTours 4 star review on 17th June 2019

Posted 4 years ago

“Would have liked more food options than the same "westernized" chinese food for every meal...some of us are more adventurous eaters and would like to experience different foods than we can get in America. The ear pieces worked well when the guide was using the microphone. Frequently though he'd move the microphone away from his mouth then close again. Consequently, we'd hear it too loud or not at all. It was hard to keep the volume adjustment on my ear piece at a comfortable level. Missed a lot of what was being talked about. Also at times the group got realy spread out and those of us at the back were out of range of the guide and didn't hear a thing. China's history is fascinating but only if we can hear it.”

Posted 4 years ago

“We was rush when it came to shopping.”

Posted 4 years ago

“Our Tour Director was excellent. Thanks”

Posted 4 years ago

“well organized good English speaking guides good hotels My only negative and this is important because I live on the West coast. Most trips to the East of the US leave from N.Y. which is a significant price increase for us. We have been to N.Y. so many times, I do not need the extra expense any more. Many trips I did not & will not sign with SmarTours is because of that.”

Posted 4 years ago

“My only complaint is how small the cabin was on the boat. I understand there are certain limitations; however, it went to the extreme. Other than that, I have always enjoyed all my SmarTour trips and I have brought new clients on each trip I have taken.”

Posted 4 years ago

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smarTours is rated 4.4 based on 1,658 reviews