smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great trip,accommodation were good the food choices were the same in every hotel not so good our guide Peter was terrific. Over all a great trip except for the dinners.The breakfasts were great”

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Posted 5 years ago

“A very good trip to Greece especially with Granville who made it very special. One of the highlights was a visit to a synagogue in Rhodes. Granville is the best guide we ever had.”

smarTours 5 star review on 17th September 2019

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Posted 5 years ago

“Great trip once in Egypt! No help with travel agent in the states! She did not help with questions concerns or suppling any information. But once in Egypt when in contact with tour director was much better. Also I had the best tour guide I’ve ever had on any trip I’ve taken. So knowledgeable and entertaining”

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Posted 5 years ago

“Kahlid was an incredible guide. Patient, knowledgeable and accomadated individual needs My experience with your office was terrible. I had such difficulty paying my balance. I was told that the technical supports would get back to me. They never did. The staff were not knowledgeable about Morroco. We could have worn shorts the entire time. Packing skirts in August was unnecessary. I just tore my hip and I could not be assured, even with a doctor’s note that I would have an aisle seat and a wheelchair. The trip was great, but your office staff needs much improvement. I am an avid traveler and I would think twice before dealing with your office staff”

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Posted 5 years ago

“Would sure travel with Smart Tours again. Transport was great, most hotels was above average, tour guide did a great job.”

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Posted 5 years ago

“Excellent! Our guide/bus driver (Peter Murphy) was excellent, the bus (Mercedes, 4 months old, wi-fi, air conditioned, 360 degree viewing, extremely comfortable) was excellent, the hotels were excellent, the itinerary was excellent, the price was excellent and even the weather was excellent! I can't imagine as good a tour at any price.”

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Posted 5 years ago

“Wonderful experience! I’d highly recommend this experience! Wonderful guide, hotels and meals! I’m ready to go again!”

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Posted 5 years ago

“There was so much to see and learn in South Africa. Our tour director, Ron Mc Gregor was like a walking encyclopedia of his country. His experience is comparative to none.”

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Posted 5 years ago

“Everything was well organized and planned. Very knowledgeable and helpful Tour Guides were accompanying the tour. Hotels, foods and programs were all excellent.”

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Posted 5 years ago

“The Cuba experience was great but the pace was uneven. Some days were totally exhausting and other days we seemed to have too much time in between events. The Casa experience was uneven (no safe, no internet, no key to outside door) but the people were extremely nice.”

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Posted 5 years ago

“Overall we really enjoyed our tour. Our guide, Thabie, was very informative and did her best to accommodate everyone in the group. We were very sad that the shark cage dive was cancelled due to sea conditions, but that is out of anyone's control. Going skydiving made up for it a little bit... gives us a reason to travel to Cape Town again! As if we need one reason though, Cape Town is magnificent!! The food provided through the tour was delicious and the activities were well planned. Kruger was magical; we saw the Big Five by encountering our lucky leopard!! Victoria Falls was also incredible! If you are a thrill seeker as we are, check out the Gorge Swing in Zimbabwe and the Croc Cage Dive!!”

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Posted 5 years ago

“Great guides. Lots of room on the bus.”

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Posted 5 years ago

“Excellent hotels, very good provided meals, excellent tour guide/driver in Peter Murphy, excellent choice of places of interest made me feel very well taken care of.”

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Posted 5 years ago

“It's amazing that we received this email. While our trip was excellent there were certain matters that were not addressed and Cydney is 12 years old. The request should have come to me, her grandmother, who took her.”

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Posted 5 years ago

“Great service, tours, everything.”

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Posted 5 years ago

“One of the best trips taken in my 72 years!!!”

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Posted 5 years ago

“We had a great time on our tour of Italy. Our tour guide was pleasant and knowledgeable. The one weird thing was that we needed to pay for the tram from the bus to the site in Pisa. Otherwise, we would have needed to walk. It seems that should have been included in the price. We were surprised how many local tour guides we needed to tip. Generally, the hotels were good. In Rome, however, the AC couldn't be regulated. We needed to have the front desk turn the air off when it got too cold in the evening and on again in the morning when the room began to get too warm. The lighting was bad in that hotel room also. And, there was only one mirror. In Sorrento (our favorite hotel) the hair dryer definitely needed to be upgraded. The Grand Hotel was beautiful. We liked the quaintness of the Venice hotel also. All in all, we had a great time and would recommend Smartours. It is a great way to see the world on a budget.”

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Posted 5 years ago

“Thoroughly enjoyed our trip to Eastern Europe. The price of the trip is outstanding, but that does not mean that the quality was lessened. Tour guide was amazing, hotels were wonderful, and itinerary fabulous. I would definitely look to use them again for another tour.”

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Posted 5 years ago

“Surpassed all expectations. I have traveled with smarTours on 12-15 tours and have never been disappointed.”

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Posted 5 years ago

“The Iceland Summer Adventure tour was my first time using smarTours and I had a great time visiting this very unique island/country. Our tour guide was very informative and helpful and we enjoyed our trip so much that I'm all signed up for the Magical Ireland Tour in September. If there was one downside to our trip it was having to fly out of JFK airport fortunately we will by flying from Newark on the Magical Ireland tour.”

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Posted 5 years ago

smarTours is rated 4.4 based on 1,665 reviews