smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
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Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my seventeenth tour with smarTours, so I have obviously been very pleased with your tours. This one was up to par, so not very many criticisms. Only this: the tour vehicles were not very comfortable, to say the least, and we spent most of our time in them! Of course, there is no control over the dusty, bumpy, pot-holed, rippled, unpaved roads that bounced us around like kernels of corn in a thrasher, but arm rests, working shock absorbers and above all, a stepstool in each vehicle would have helped enormously. These are minimum and inexpensive items that would have made a world of difference in comfort on these long, all day sojourns--and getting in and out of the vehicles. As well (and I'm not sure how much control you have over this), some of the drivers did not bathe or wash their clothes and anyone sitting anywhere near them was sh__ out of luck all day long! AT a minimum, instructions should be given to personnel who maintain close contact with their charges should be advised about the importance of hygiene under such stressful travel conditions. The lodges were fabulous! The tours were terrific, though some were unduly long; everyone was exhausted at the end of the day--each and every day! The organizer on the very first day (at the hotel in Nairobi) was really quite inept and disorganized. Other than that, the guides were uniformly good. Overall, a very positive experience!”

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Posted 5 years ago

“Great trip, especially for the price, given that other tour companies charge two to three times for essentially the same experience and don't include airfare. What I liked: it was my first trip to Ireland, so with no previous experience there I can't imagine how it could have been better, with only a couple of exceptions I'll mention later. I found the people wonderful, the country safe and clean, the music and culture engaging, the history gripping, and the food acceptable (who goes to Ireland to eat potatoes three times a day anyway?). The landscape, especially in western Ireland, is stunning. We had adequate time to see and do what we wanted for the most part. Our Dublin guide Gerry Cooley was a hoot, engaging and informative. Our main guide/driver Peter Murphy was adept at maneuvering our bus along the narrow Irish roads and a bottomless source of information and good humor, though he was a bit chippy on occasion. Our lodging and included meals were better than what I had expected, given the trip's price point. Flying into Dublin and out of Shannon is a great idea, since we can clear customs back to the US at Shannon airport. I highly recommend this tour. What could make it better: our hotel in Dublin, Camden Court, was just fine and conveniently located downtown, but adjacent to a pub which disgorged late night revelers below our window until three in the morning. Since we spent our first two nights, Friday and Saturday, there I got little sleep on top of not sleeping on the overnight flight from JFK. I suggest finding another hotel for those first two nights not next to a pub. Our first gathering in the Dublin hotel was at dinner. It would have been nice if Peter Murphy had given us a few moments to introduce ourselves to one another. This is common practice with other tour groups and makes for a more enjoyable experience, especially since Smartours does not provide name tags/lanyards. I could have used more time at Kylemore Abbey. The two hours we were given to tour the gardens and mansion, while eating lunch, we're not nearly enough time. These were minor inconveniences. I can't say enough good things about this tour.”

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Posted 5 years ago

“This was a good trip which covered all the places we wanted to see. Renata is a very good tour director. Can't say enough good things about her. There is plenty of free time to explore on your own and we took advantage of seeing the sites on our own. There are two long days on the bus getting to the next destination but totally worth it. Only one down side... there is no need to use Finnair when you can easily get non-stop flights from JFK to Warsaw (or Prague to JFK). Finnair must offer Smartours an incredible deal on flights. Please reconsider the flight operator and use non-stop flights whenever possible. (There is nothing wrong with Finnair, other than waiting at the airport for connecting flights).”

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Posted 5 years ago

“There were ten of us ranging in age from 12-88. The guide was knowledgable and as accommodating as she could be. The bus drivers were skilled and friendly. We all loved it. Thank you Smart Tours”

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Posted 5 years ago

“We really enjoyed our "Magical Ireland" tour. Our tour director/bus driver, Peter Murphy, made the trip extra-special with his Irish wit and interesting historical stories about Irish history. We would highly recommend this journey.”

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Posted 5 years ago

“Stephan made our trip wonderful. He took us around on his own time. The breakfast at the Park Inn Hotel was not as good as the other hotels. The staff at all the hotels were very helpful.”

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Posted 5 years ago

“i love Smartours”

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Posted 5 years ago

“Recent Asia trip's trip to Bangkok--the all day trip was 11 hours and 15 minutes from start to finish--to long!!!!!”

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Posted 5 years ago

“Traveling with family and friends is always fun! Your daily agenda was very well planned. That is my kind of vacation. Did not like the 1st hotel in Dublin with no air conditioning so we had to keep our windows opened. Windows faced the bars which patrons were loud in the wee morning hours that was a barrier to sleep which was already wearing from the long air flight and day's tour. Loved our bus driver/tour guide, Peter Murphy. He was very knowledgeable about Ireland's history and blended in where the local guides left off. He kept us on a time schedule which was needed to accomplish all the sights. Peter is a delight and broke up the long days of walking and doing with his enormous sense of humor. He even gave us points of views to see with what to avoid. Yes, I will be interested in another tour but will have to start on my saving fund. Guide(s) can make or break tours. Peter created a memorable lifetime of memories that I will be talking about for eternity. I only hope that the next guide(s) will be as excellent as Peter. Kudos Peter!!!!”

smarTours 5 star review on 18th September 2019

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Posted 5 years ago

“As always, smarTours was very good and so was our tour leader....hotels, meals, and a knowledgeable and caring tour guide made our tour an excellent experience. Thank you again, and we will be looking forward to our next trip (WHENEVER) with smarTours. Don Deutsch and Roberta Daniels”

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Posted 5 years ago

“14 family members, ages 11 - 82, had a wonderful time. All were very pleased and yes we’d do it again. The bit longer tour would have been our choice but schedules didn’t allow it.”

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Posted 5 years ago

“Baltic tour. I think of escorted tours as a "land cruise" ...only there are 3 nights in each city...Smart tours handles all the luggage transfers and hotel check in which makes it so easy. Our hotels were very comfortable with quiet rooms and good beds, nice breakfast buffets...and we are usually "boutique" hotel travelers. Three cities Vilnius, Riga, and Tallin were covered with a morning tour each day and plenty of free time, a group dinner in each. A very knowledgeable escort guide and excellent local guides..”

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Posted 5 years ago

“I have traveled with SmarTours a number of times, and each tour gave me a lovely adventure in countries I would not have felt comfortable traveling on my own. I just finished 'The Best of China', 'Cuba Up Close' and 'Unforgettable France' this year. I went to Namibia/Victoria Falls/Botswana on an incredible journey, & loved my time in Borneo on another trip. My trip on the Dneiper River to the Ukraine, and Yalta was a memorable one, as was one on the Danube from Vienna to Romania. I did a fantastic Singapore, Bangkok, Bali, and Hong Kong trip. You cannot beat the bang for your bucks. Thank you, SmarTours.”

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Posted 5 years ago

“Excellent trip and guide.”

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Posted 5 years ago

“Excellent guide. Small group of 18. Many included meals. Not enough time in Finland.”

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Posted 5 years ago

“I’ve traveled with Smartours several times and never been disappointed. Tour guides are knowledgeable, prepared and helpful”

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Posted 5 years ago

“Amazing holiday and very full/non-stop! Our guide Peter Murphy was very diligent and helpful and very fun to be around...typical Irish humor :) Highly recommended all through, although I was not very keen on the hotel in Derry. Ireland is very beautiful and truly a rugged gem to behold. Natural, true beauty at its best. The tour was very well organised and as I said.....full-up with constant things to see.”

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Posted 5 years ago

“This was our first tour group and it was without question an outstanding experience. The tour guides were knowledgeable and helpful in guiding us in each city. Their knowledge and teachings made the trip experiences so much better. Highly recommend the China trip. We plan to take another "Smartour" in the future.”

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Posted 5 years ago

“Great vacation,everything went very well Love traveling with Smart Tours”

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Posted 5 years ago

“The very good refers to the guides and the hotels. I have concerns about some of the info provided by SmarTours, e.g., about the currency one can use: only credit cards and Rubles can be used. This should be clearly stated in the info which said that Am $ and Euros could be used. Also, the tour was more strenuous than I had anticipated and since most of the group was 70+ (one man had to leave in the middle) this should have been explained. One more thing the four days in St. Petersburg where great but two days in Moscow were not enough. The Golden Ring was not worth it and those two days would have been better spent in Moscow.”

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Posted 5 years ago

smarTours is rated 4.4 based on 1,665 reviews