smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful experience - the tour was great!!”

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Posted 5 years ago

“We enjoyed the tour of Morocco immensely! Our guide did a wonderful job of introducing us to its rich traditions and wonderful culture!”

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Posted 5 years ago

“We enjoyed our China trip very much. Our tour director, Jo, went out of her way to ensure that all our needs were addressed. Jo is the best! Unfortunately, this will be our last trip with smarTours because of our bad experience with the tour director on our New Zealand/Australia tour and the failure of smarTours to address this properly.”

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Posted 5 years ago

“Professional and well-organized. First-rate tour guides and accommodations.”

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Posted 5 years ago

“Our guide was knowledgeable, entertaining and helpful. He took good care of us and sorted out any issue's we had cheerfully and professionally. Great trip!”

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Posted 5 years ago

“Wonderful tour. Had a great time. Lovely fellow guests. Schedule was well planned and thought out.”

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Posted 5 years ago

“The guide Jas”

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Posted 5 years ago

“The trip to India and Nepal was so much more than I expected as a first time client . The guide Mr. Jasvir Saurana was incredible in so many ways. He was very knowledgeable ,caring and one of the best guides I ever had. He went above and beyond. The only Hotel the Ramada in Jaipur was not exceptable, it was very dirty. I will travel again with Smartour. Sandra”

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Posted 5 years ago

“Tour guide extremely organized, knowledgable, and on time. The safaris were outstanding! Memorable trip in every aspect! Smart Tours are a repeat choice for our travels.”

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Posted 5 years ago

“Don Shirley and I have gone on 3 Smartours including Israel, Peru and Greece, and in December, South America. I like your trips and have recommended them to friends. Ellen Goldberg went to Israel and Croatia because of our recommendation and Larry Shirley went to Peru and Egypt. Your refer a friend program has left a bitter taste in my mouth. We deserve $200 credit for these referrals. No one from Smartours has responded to my inquiries regarding credit. Thanks. Ellen Switkes”

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Posted 5 years ago

“Our trip to Berlin and Bavaria was a great mix of guided tours and some free time. Our guide Oliver was terrific: a blend of charm, humor, information, attention to detail and concern for us. My only suggestion might be a better choice for our last dinner in Munich and to treat us to wine/beer for our farewell.”

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Posted 5 years ago

“Our tour guide Anette was wonderful. Always made sure everyone was comfortable and that our luggage was taken care of property. Even our bus driver Fredrick made the trip more enjoyable. Got to see parts of the countries that we wouldn't have know about if on a cruise or on our own. Great experience. Would highly recommend.”

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Posted 5 years ago

“The trip was fantastic. The hotels were excellent since they were lovely and located in great areas. The activities and guide was excellent. And even the group of people were a pleasure to travel with, In fact, we booked our next Smartour immediately when we returned.”

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Posted 5 years ago

“This was a wonderful and enlightening trip. Our tour director, Stephan Luscevic, was a gentleman and so knowledgable. The only problem was that there should be more explicit advance disclosures concerning the difficulty in walking at some of the sights. Also the bus in Vilnius had steps that were really hard for anyone other than a young fit person to climb. This is a fascinating part of the world emerging from a long history of occupation. The architecture is magnificent.”

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Posted 5 years ago

“Positives: 18 people in group - wonderful size! Good blend of guided tours and free time. Hans, our tour director, was caring and personable NEGATIVE: Helsinki really was not included. We only spent a few hours there.”

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Posted 5 years ago

“The single biggest reason that our safari was successful was our guide/driver in Kenya - Alex. He worked with our groups to set our schedule allowing for more touring time and he had an instinct on getting us to the places where the animals were. He was level headed and resolved any possible delays or issues quietly and quickly. Once we were on safari then he would make sure to provide different driving/parking positions and angles for the clearest pictures. Alex definitely had a eye for where and when to take the best photos. He was excellent at informing us and providing observations and answers to our questions about the animals, parks, reserves, Kenya and Africa:-) He had a great sense of humor and got to know each of us. He keep us going during the many drives between parks and reserves and just set the tone for such a positive trip. I cannot image our trip being as successful or as memorable without Alex. Rating would be an 11 out of 10 !!! Our guide/drive in Tanzania was Nbossi (please forgive if misspelled). He was also excellent. He was able to inform us about Tanzania, it's history, independence, parks, reserves and animals. He had a great sense of humor and made sure we were able to see all the animals that we had not seen (one was a black rhino). He also seemed to have an instinct about where the animals were and when. Would recommend him highly (10 of 10) for safari in Tanzania. This journey will be remembered as a one of a kind :-) Thank You SmarTours for sending these two gentlemen to make this trip truly incredible.”

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Posted 5 years ago

“Wonderful tour with a variety of great experiences. Our guide was Norwegian and extremely good! Norway, especially the day on the boat in the fjords, was exceptionally grand!”

smarTours 5 star review on 20th September 2019

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Posted 5 years ago

“Very small group it was like a personal tour”

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Posted 5 years ago

“Excellent Safari. The Driver/Guide Evans was excellent, extremely knowledgeable, helpful & friendly. However, there seem to be a breakdown in communications between SmarTours & Pohlman. There was no SmarTours rep to meet at the hotel, no desk set up, we were left to our own devices. No introductions made when their rep met with the group, and he gave us a lot of conflicting information. We hardly got to know the rest of the people in our group until the last evening when our tour guides/drivers called a meeting and had us introduce ourselves. Some of the lodges had no phones in the rooms connected at least to the reception desk. It was concerning, considering that we were in the reservations where the rooms were in the wilderness far from the reception areas, completely cut off from any hotel personnel, too dangerous to open the room doors and venture outside due to the roaming animals. Critical in the event of an emergency.”

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Posted 5 years ago

“We chose this tour because of Norway in a Nutshell. It did not disappoint. We enjoyed our accommodations, food quality, tour guides and opportunities to explore in all the featured countries. A little more time in Finland would have been appreciated.”

smarTours 5 star review on 19th September 2019

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Posted 5 years ago

smarTours is rated 4.4 based on 1,665 reviews