smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best tour ever! Our Tour Director Agurtzane Telleria knew so much about Spain and all 10 cities we visited! My partner Maria Lourdes Calderon Jasso fell in Barcelona and broke her wrist and the care she provided was excellent. It was a bump for us, yet the trip was still amazing. Lourdes is doing great and in a cast that was done beautifully in Barcelona. We wish Agur did other trips! We will be taking more smarTours! Gracias!!”

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Posted 6 years ago

“Great trip! Bonita was absolutely the best guide I have ever encountered—knowledgeable, enthusiastic about her adopted country and fun! The tour was as advertised—the Best of India, and it was!”

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Posted 6 years ago

“I enjoyed the tour. Sorry we were unable to go out on the boat. 7 days was plenty of time to see most things.”

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Posted 6 years ago

“Exceeded our expectations , the choice of hotels were excellent . Enjoyed the experience!”

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Posted 6 years ago

“Loved my trip to Israel. Jacov was a great tour.”

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Posted 6 years ago

“Urban was an excellent tour director who was very knowledgeable, well spoken and totally concerned with giving his guests a quality experience. A little bit too fast paced for most tour participants. Adria hotel in Caen was below Smartours standards. Included meals were quite enjoyable.”

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Posted 6 years ago

“The Smartours Portugal tour was awesome. Our tour director Romina was great. I loved all the cities we visited. Hotels were excellent.”

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Posted 6 years ago

“My husband and I thoroughly enjoyed our trip to Peru. We visited many of the major and not so major sites, stayed in very comfortable hotels and had meaningful interactions with native Peruvians. Our tour guide, Enrique Virto Bueno, was knowledgeable, enthusiastic and organized - he was excellent. Our only regret was that because of flight delays and a tight schedule we did not see much of Lima. I would also suggest that Smartour list the actual time of the flight leaving Miami. We thought it left at 11:50pm and so arranged our flights to be there three hours earlier but the flight actually left at 2:50am making for a very long layover.”

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Posted 6 years ago

“Our tour was great. Not only Turkey is a wonderful place to visit but our guide, Mehmet as well as our driver, another Mehmet, made the place come alive. The attention to detail and willingness to help, answers questions and satisfy all requests was the best we have ever had in any tour. The hotels were good and the food, sometimes better than others but still adequate. The only thing was the long bus rides... Going back to Istanbul was a full day affair, too long.... It was a good value for the money and we would recommend this tour highly!”

smarTours 5 star review on 22nd April 2019

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Posted 6 years ago

“Everything went fine, from the time we took off at JFK to when we landed at Dubai. Mohamad was there to meet us and take us to Abu Dahbi. He was an excellent guide. The hotels were great except the showers. The floors are made of Marble and were slippery as ice. Hotel could not supply non-slip pads. Almost cracked my skull when I slipped and fell. No permanent damage but have to be very careful when showering.”

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Posted 6 years ago

“Really great tour, travel, the guide, hotels, the boat, price and really all aspects of the complete tour”

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Posted 6 years ago

“SmarTours South American Odyssey was a terrific itinerary, we had a cohesive group who loved every minute of it, together and individually! We had great guides, very informative and very funny! Plus there were a few very adventurous activities added that were outstanding!!! Loved this tour!!!”

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Posted 6 years ago

“The South American Odyssey was my 8th trip with Smartours and again it did not disappoint. The guides, hotels and tours as always were great. No complaints, another fantastic trip under my belt”

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Posted 6 years ago

“Our trip to Egypt was incredible. Our tour guide Randa was knowledgeable, and her passion for Egypt made the trip even more exciting!”

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Posted 6 years ago

“I have to say that SmarTours is a WINNER! I am a college professor in California and my standards are a bit too high for my own good.. but SmarTours met every single expectation and MORE. Jason was the BEST guide in South Africa, he sincerely made our trip unforgettable. If I could do the same trip with Jason, and my small group of 7 again, I would do it in a heartbeat. I have shared my stories and pictures with my faculty and students at our campus and we are planning a tour to Africa with smarTours next year! Thank you for doing such a great job.. keep it up! You are the BEST!!!”

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Posted 6 years ago

“The trip was very good. Yuck was a great guide. Yuko did everything. There were 40 people and she even did the city tours. Most tours I have been on have separate city guides. Yuko could use additional help with a tour as large as this one. It would be nice to have more dinners so people could get to know each other. The hotels were very good.”

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Posted 6 years ago

“Our tour guide was the best ever. She filled our days with knowledge and fun. This was my third trip with smartours.”

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Posted 6 years ago

“It was an excellent tour with great travel companion. Yoku, the travel manager, was the best.”

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Posted 6 years ago

“Excellent value for your money.”

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Posted 6 years ago

“I have had the good fortune to participate in many tours over the years. This South Africa tour was unquestionably the best tour in which I have ever participated. The itinerary, hotels and meals were all excellent. But our tour guide, Ron McGregor, put the tour "over the top". The combination of his impeccable attention to detail, encyclopedic knowledge of South Africa, humor and fabulous storytelling put him in the category of "the best tour guide I have ever had". It was no surprise to learn that his 50 years of experience made him the longest-serving tour guide on the African continent. He is a credit to himself and to SmarTours.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews