smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first trip with smarTours and I found out 20 years too late that I have been over-paying with the other tour companies I have been travelling with. I'm looking forward to 1-2 more trips with your company next year.”

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Posted 6 years ago

“Our tour guide was excellent!! He did a great job and even found more things we could see if we wanted just because they were available while we were there. The bus was the best and the hotels were great. I could not have been happier. The flights were a different story. Smart tours needs to get your flight information to you sooner so that you can get seats with more leg room or upgrade to a different class. Plus, we were supposed to have a direct flight home but ended up stopping in Amsterdam. They searched everyone with Smart tours before we could get on the plane even though we had already gone through security.”

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Posted 6 years ago

“This is the second Smartours tour I have been on, I would recommend them to anyone. I would advise people to check carefully the activity level of each trip. There were several people who could not do the planned activities. I find Smartours very organized and well planned. Our tour guide for the cruise portion, Granville Warner was exceptional! He went above and beyond to see that all members were accommodated! He was simply fabulous!”

smarTours 5 star review on 3rd June 2019

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Posted 6 years ago

“Enjoyed my trip, pleasant and professional service.”

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Posted 6 years ago

“I just traveled to France with SmarTours, and enjoyed a wonderful experience every day.”

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Posted 6 years ago

“Smart tours acomplish almos all of my expectations in our tour to China; efficient, effective and trustworthy. We went to all the cities and places as planned. We end up the tour feeling that we really met China, its culture, history and development.”

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Posted 6 years ago

“Had a wonderful time, everything I expected. I certainly will be using smarTour in the very near future.”

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Posted 6 years ago

“Good hotels, good tour guides, good bus driver, met expectations”

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Posted 6 years ago

“The tour guide was knowledgeable. He was also helpful to us on trivial matters like getting batteries etc. The bus driver was great and made us feel safe. Some local guides were good and others not so good. I would suggest that use college students as local guides.”

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Posted 6 years ago

“Tour guide was excellent, as was the bus in which we travelled. Itinerary was very good.”

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Posted 6 years ago

“Wonderful overview of China. Main tour guide, Jo, was excellent and very sensitive to the needs of all on the tour. Some of the local guides were more informative than others.”

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Posted 6 years ago

“Enjoyed this as much as our previous tours with Smartours to India and China. Guide, accommodations, and sights were fantastic!”

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Posted 6 years ago

“We couldn’t be happier with our tour to South Africa. Ron McGovern is a fantastic guide. He is amazingly knowledgeable about the culture & history of his country and is a thoroughly professional and efficient guide. We highly recommend this tour and look forward to traveling with Smartours again”

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Posted 6 years ago

“Only 1 thing I would improve. Our plane ride from Newark to Dublin was very uncomfortable. Maybe pay some extra d For a more comfortable seat.”

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Posted 6 years ago

“Enjoyed the actual tour very much. The guide was great, bus was first class and motels were very nice. Only complaint is the way smarTours arranges flights. I will book my own flights in the future. Information is received too late to upgrade out of economy.”

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Posted 6 years ago

“Lovely small ship, helpful staff.”

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Posted 6 years ago

“It was a very informative and well organized trip. All accommodations were great. The pace of the trip was enjoyable and it allowed time to explore on your own.”

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Posted 6 years ago

“Because our initial flight was rescheduled to depart from a different NYC area airport our trip started on the wrong foot. Missing the connection in London added to the aggravation.But, upon finally arriving in Zagreb the trip became a wonderful experience. We visited some amazing places, stayed in top notch hotels, and were accompanied by informative tour guides. The bus ride between destinations was never longer than 2 hours and we were given enough free time to explore on our own.”

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Posted 6 years ago

“We so enjoyed our SmarTour of Peru. Our accomodations were wonderful, the food was great, and our guides were excellent. It was a great time in a beautiful country.”

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Posted 6 years ago

“Best trip ever! Smartours took care of everything and the itinerary and accommodations were excellent! Would definitely use them again!”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews