smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ron was absolutely wonderful with knowledge and accomodations. Loved everything, very organized loved the extensions to Zimbabwe and Botswana.”

Helpful Report

Posted 6 years ago

“My husband & I enjoyed our tours to some really unique places on this Best of Bali & Java Smartours trip. Seeing Borobudur at sunrise was definitely the highlight in Java. Our tour guide Jack was so knowledgeable & accommodating - he did a fantastic job for us. The hotels were lovely, especially the Hotel Nikko Bali at Benoa Beach. The only downside to our trip was the Cathay Pacific flight. Seats were 10 across on a Boeing 777 & extremely close to the seat in front. For a 15+ hour flight between LAX & Hong Kong, this is intolerable. Never again want to fly Cathay Pacific on a long-haul flight.”

smarTours 4 star review on 4th June 2019

Helpful Report

Posted 6 years ago

“I enjoyed of the days we spent in South Africa. The cities, destinations and excursions gave us a great overview of the country, its challenges and its beautiful animals and landscape.”

Helpful Report

Posted 6 years ago

“This was an outstanding trip of a lifetime! Incredible sites with a great tour director made this a trip worth taking!!”

smarTours 5 star review on 4th June 2019

Helpful Report

Posted 6 years ago

“Portugal is a fantastic place to visit and Smartours made it even better. We hit the high points with each visit to a city or village. We learned the history of the country and the cities from our guide. The bus drivers were excellent getting us around some narrow roads and the hotels were four star with great breakfasts and location to the sights.”

Helpful Report

Posted 6 years ago

“My trip to Greece went far beyond my expectations! Our guides were highly knowledgeable, able to share information fluently, caring about all of the guests, and creative in presentation. All of the key locations a newbe would have wanted to go to were included in the tour. Our accommodations were comfortable. I plan to use smarTours for my next trip!”

Helpful Report

Posted 6 years ago

“The tour was very nice. But we would have liked to get an itinerary of the tour before hand so we could make plans. Smartours didn't tell us there would be a Jewish tour in each city. You did tell us they would be an optional one in Riga, which our tour manager said he could and did give. We came a day early in Vilnius and spend $400 on a Jewish tour, which we could have had for free and save a extra night at the hotel.”

Helpful Report

Posted 6 years ago

“Good organization of all logistics and security Very knowledgeable guide”

Helpful Report

Posted 6 years ago

“Outstanding English speaking guides throughout with only one exception.”

Helpful Report

Posted 6 years ago

“Very happy with the tour wish we were given more time at the sights. Welcome dinner was a good idea but was hoping that the guide would ask the guests to introduce themselves so we could get to know them better.over all very memorable trip.”

Helpful Report

Posted 6 years ago

“Great itinerary, excellent hotels in good locations and an excellent trip leader. Congenial fellow travelers.”

Helpful Report

Posted 6 years ago

“The trip was good; tour guide was very good and very pleasant. Enjoyed it very much.”

Helpful Report

Posted 6 years ago

“Profesionales”

Helpful Report

Posted 6 years ago

“We were disappointed in some of the hotels. The farewell dinner was really bad. Bad food and location.”

Helpful Report

Posted 6 years ago

“I totally loved flights, vacation and everything being all inclusive. Makes traveling a whole lot easier… I do wish that they were a little bit more organized, however”

Helpful Report

Posted 6 years ago

“Very well organized tour. All extra excursions were excellent. Tour guide was very knowledgeable. The beauty of the cities and countryside is unmatched.”

Helpful Report

Posted 6 years ago

“We loved learning about Thailand with the guidance of our tour guides who spoke the language, and were thoroughly familiar with the language and culture. Our exposure to big cities as well as rural areas gave us a broad spectrum of the country. Our days were filled with excursions, touring special places and areas without having to research on our own. We loved the beautiful temples, the awesome Buddha exhibits! Truly an "Amazing Thailand" Tour!”

Helpful Report

Posted 6 years ago

“Our first round River Cruise .. great!!! Cannot wait to do more!!!”

Helpful Report

Posted 6 years ago

“Starting out skeptical of going on a group tour we discovered that it was great, and we’ll definitely tour with Smartours again!”

Helpful Report

Posted 6 years ago

“This was my first trip with smarTours and I found out 20 years too late that I have been over-paying with the other tour companies I have been travelling with. I'm looking forward to 1-2 more trips with your company next year.”

Helpful Report

Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews