“This product was a very easy to order from and the shipment was great and very surprised on how fast I received the product. I was excited to get the product and looking forward to using it as I've seen reviews and videos about the punkin seed oil and wish to see how well it works.”
“I have not charged to the battery yet but from your end you did everything you said.
Not quite so happy with FedEx original delivery date not honoured. Their tracking app not impressive not giving an estimated delivery date. I accept I am impatient and suffer anxiety but they need to give more information on their app.
Anyway thank you for your service.”
“A bitter disappointment as the wrong item was sent. I ordered a DROK USB Tester, USB-A 2.0 Digital Multimeter but was instead sent a DROK DC Buck Boost Converter which needs to be hard wired to the equipment it measures and has no USB sockets. It therefore cannot be immediately connected in-line and disconnected with a USB-A plug and cable as I require, just like the DROK USB tester I already have had for many years.”
Hi Louise,
Thank you for your message. I see that the FedEx tracking shows the package was delivered and am sorry to hear that you did not receive it. I see that we've already opened a case with FedEx to help locate and recover the package and were in touch by email earlier today so that we can help resolve the issue. Please let us know if we can provide any additional assistance while we are awaiting an update from FedEx.
Regards,
Snapklik Support Team
“Thank you for the item received. However, when I have ordered this item in the past it has been sealed , not just over the lud but the content. Please consider this for future sales to prevent leakage.”
Hi Louise,
Thank you for your message. I see that the FedEx tracking shows the package was delivered and am sorry to hear that you did not receive it. I see that we reached out by email with an image of the delivery to see if that can help locate the package. If you have still not found the package, please reply to that message so that we can assist further.
Regards,
Snapklik Support Team
“Sorry had to rate you low because my parcel was delivered to wrong building of flats and I don't have it,asked in other block no one seen it,so not happy I bought something I don't have”
Hi Peter,
Thank you for your message. I'm sorry to hear about this issue. I see that to help locate and recover the package, we opened a case with FedEx on Friday, are awaiting their reply, and have been in touch to confirm the opened case and to provide an update this morning. Please let us know if we can provide any additional assistance while we are awaiting their reply.
Regards,
Snapklik Support Team
“The service was extremely efficient from the ease of placing order to arrival. I was informed every step of the way via email. The package arrived in excellent condition given the distance it had to travel. .. Every care was taken... In fact it arrived ahead of schedule. Thank you very much Snapklik team.. I'll be ordering more products shortly.. Kind regards Virginia (Tasmania, Australia)”
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