“I am afraid this is a bad review about Snatcher.
In a nutshell: extremely poor service - no refund when is due - extremely poor guarantee.
2 Episodes:
1) Ordered and paid for 2 items. Delivered only one (second one out of stock). Snatcher offered me a credit voucher, which I did not want (I shall never use it). I requested to get refunded on the Credit Card I had used to buy the product: cannot be done. I then requested to have my money credited into my bank account by EFT: request ignored several times. Just no answer. Very bad.
2) Electronic product of poor quality. It worked as expected for just 2 weeks. Then dead. Requested to Snatcher: repair/replace/refund. The answer, after requesting lot of details and photos about the problem: we shall contact supplier and get back within 48 hours. Never got back to me, in spite of many requests.
Conclusion: unprofessional, poorest service, careful to what product you buy, careful with guarantee issues.
Carlo”
“This company is fraudulent. It does not send you the products you ordered, and claims they are out of stock. It does not refund your money.This is a scam, do not shop here.”
“I received a refund of R212.69 on 25 January, a shortfall of R90. (After countless emails I phoned and spoke to a nice gentleman). I phoned again on 25 January to ask for the rest of the refund and he said it will be done within the same week. It is now 28 February. I phoned again but now only music plays on the Snatcher phone nr, telling me I am nr 4 in line, then 3 then two then one - then 4 again, then 4 again so I put the phone down after about 20 minutes. Please sort my refund
Order 344361
17 November 2023 I ordered and paid for a variety of items.
On 1 December 2023 I received an email from Snatcher informing me that the 1 × 6 Piece Solar LED Garden Lights value R279.00 was out of stock.
I PAID for the item but did not receive it.
The email apologized and asked me to inform Snatcher if I prefer a voucher or refund. I immediately replied that I prefer a refund
Order 339390
27 November 2023 I ordered and paid for a variety of items.
On 4 December 2023 I received an email from Snatcher informing me that the 1 × Biltong Knife value R63 was out of stock.
I PAID for the item but did not receive it.
The email apologized and asked me to inform Snatcher if I prefer a voucher or refund. I immediately replied that I prefer a refund
7 December 2023 I was asked per email to provide proof of banking details which I did.
7 December 2023 I received this reply.
Good day Marietjie
I trust that you are well.
Please note that we have forwarded your banking details to our accounts department to process a refund .
Please note refunds have a 7 working day turn around time .
Have a good day further .
Kind Regards
Kabelo Thulasizwe ~ Customer Support Agent
Snatcher Online
20 December 2023 after 9 working days I sent a follow-up email and I received this email
Good day Marietjie
The matter has been further escalated
Have requested finance to settle the matter
Have expeditated and will process refunds
We do apologize for the inconvenience
Kind Regards
Kabelo Thulasizwe ~ Customer Support Agent
Snatcher Online
28 December 2023 I sent an enquiry again and received no reply.
4 January 2024 I sent another follow – up and received this reply
Good Day Marietjie
We humbly apologize for this delay in the process of your refund .
We can assure you that our accounts department is working timeously to process all refunds.
Your refund will be processed by end of business this week
Kind Regards
Kabelo Thulasizwe ~ Customer Support Agent
Snatcher Online
End of business was 5 January 2024
It is now 20 January 2024, 6 weeks after I have provided my banking details for a refund.
I started shopping more and more with Snatcher instead of Takealot but this experience will make me think twice before shopping with Snatcher again.”
“You such a scammer u deliver one item that,instead of the tab that I ordered u deliver headphones, and you claim that u deliver my things,when I send them the proof they don't even respond such scammers I will never buy anything from them.”
“I am waiting now 4 months for my money back (refund) I am sending them every week an email and now they don't even respond to me. Snatcher refund policy is that they claim to refund you within 7 working days, but it is now 4 months. The products that I order from them was out of stock and they decided to send me "alternative" products that I didn't even agree to, and the "alternative" products was used and broken and incomplete. I send it back, but now I struggle to get my money out of them!!! Empty promises every week.”
“Placed an order on the 17th Feb and still no further updates,rather pay alittle extra somewhere else then have to deal with horrible turnaround time.”
“Been waiting for a refund since November , they didnt have the courtesy to let me know that the items i ordered was out of stock , they just sent me the rest of my order , wasnt until I queried them that i was told they out of stock and they will refund me …. Well here we are almost four months later , endless emails and empty promises for that refund .”
“These guys simply will not refund you, it’s a total scam, and they should be investigated and closed down!! It now been over a month of email to try and get a R70 refund, and the excuses and run a round are pathetic…I accept they have stolen my money..a cheap lesson no refund received”
“The quality of some products is terrible. The return/exhange policy is very harsh. I wanted to exhange an item wrongly ordered and I did not even receive a reply when requesting an exchange.”
“They are scammers. Pathetic customer service. I've been given the runaround after numerous emails and phone calls. Same story as everyone else here...they're waiting on their supplier. To date, I have still not received my order. DO NOT BUY ANYTHING FROM SNATCHER!”
“Snatcher is a scam who are operating some sort of a pyramid scheme through their refund process. They do false advertising to scam customers and you have to wait forever to get your refund and you'll be lucky to get it. Never buy from Snatcher as they advertise what they dont have only to cancel your order after you have paid and you have to wait patiently for your refund whilst they use your money to pay those on top of the refunds waiting list. Never buy from them lest you become a victim of their scheme. Snatcher and their staff are day light robbers.”
“My mum ordered a white airfryer from Snatcher, assuming that it's a reputable company. A black airfryer was delivered instead. My mum returned the product and requested a refund, as Snatcher did not have the colour she wanted. It is almost 2 months and she still hasn't received her refund, despite numerous emails sent to the customer care department.”
“The most poor marketplace without any technical knowledge, they cant fix a simple password problem in 3 months, we cant reset our password because their email configurations wrong.
as a seller I lost my money on their system I cant withdraw because i cant login.
They are Scammers”
“Absolute worst service ever. Ordered a gift for my granddaughter. one month later still has not been delivered. No updates unless I query it myself even though i get told they will revert and everytime same canned response about suppliers. Got told item i wanted was out of stock 2 weeks after ordering and after 2 emails asking on update. Get asked if I would take an alternative which i agreed... still no delivery so why the heck offer me an alternative if you cant deliver it either?? . Asked them to cancel and get told they are waiting for supplier to refund me the money .. i didnt pay the supplier i paid you Snatcher. Get your house in order .. this is not how you treat customers! Last time I ever order from them!”
“Still waiting for my refund that was due 10 Jan 2024.
Then gets asked to verify the account the payment was made from......?
14 Feb and still waiting.
How pathetic can you really be?”
“This is the worst place to buy anything from. I ordered a tv box 4 weeks ago and still nothing. I keep s nding emails to th m and the come back to me saying they are waiting for there supplier.
Then I send them a email that I will be s nding emails to the directors and still no response from them.
I will never buy from here again. This was the first and the very last.................”
