Snatcher Reviews

"The customer service is poor, ordered headboards that were poorly made, all I\u2019m asking for is a replacement, but one week after submitting the returns forms, I still don\u2019t know when the old ones will be picked up to be replaced."

"They don't wanna package my item... It's been 17 days and counting. Customer service doesn't exist"

"Snatcher deserves zero rating, such poor customer service and false advertising. It is painful to deal with Snatcher when it comes to return an item and receive a refund. On the app they advertised that the juicer comes with x 2 cones (x1 for large and x1 for small citrus fruits) where the juicer I received only came with one small cone. The flip-up drip spout is also very flimsy. It is frustrating enough to receive an item that is not as they advertise, and even more frustrating to arrange collection and a refund. In addition they want to charge clients a 15% 'handling fee' if the client changes their mind (To date they still insist that the reason for return is that I changed my mind, which is even more frustrating!). It took them almost a month to come and collect the item, and I still haven't received my refund, item was collected on 17\/11\/2023 already! Shocking!"

"I've been waiting for my order and they are now mute after I've paid.. They are not responding my mails. And I recently had an issue with them regarding my refund.\r\n\r\nSnatcher is a fraud."

"I've placed my order on the 21st September my ref number is 316195 till date I can't track my order no calls..this is so pathetic I regret buying at this shop...highly disappointed at you guys"

"My email to Snatcher this morning: \r\n\r\nHow does this make ANY sense!?! The order I placed SECOND on 25 Sept (containing TWO items, one of which is identical to the SINGLE and ONLY item in my FIRST order - placed on 15 Sept) is scheduled for delivery TODAY. However, the order I placed first (on 15 Sept) is allegedly going to be delivered TOMORROW when it SHOULD have been delivered within 7 to 10 days after I placed the order, meaning that I should already have received it (by 29 Sept at the latest), in which case I would have been at my specified delivery address (my work address) to receive the order. However, my first order was last updated on the 29th of Sept and is due for delivery AFTER my SECOND order which is somehow, miraculously scheduled to be delivered TODAY. This is ridiculous. And now you want me to pay extra to change my delivery address on account of a delay at Snatcher when nobody informed me of any delay on my order, so I assumed that delivery WOULD take place on\/before 29 September, according to Snatcher's own delivery policy. I had NO reason to suspect otherwise. How should I have known that I should inform Snatcher \"prior to dispatch\" of a change of address when I had no reason to suspect that such a change would be necessary. You cannot penalise me for your error\/poor communication\/delay. And it makes absolutely no sense why there should be a delay on my order. There cannot be an issue with stock or product availability, since \r\nthe very same item\/product is apparently available to be delivered to me TODAY with my SECOND order. How then can said product not be available for my FIRST order to be delivered? The exact same product features in BOTH of my orders!!!! This is just unreal!!! \r\n\r\nYour response time to emails is also terrible. Your service is appalling. It is no wonder that your reviews and ratings are so abysmal. I shall certainly be adding to those poor reviews and ratings immediately in an effort to save others from this type of deplorable service.\r\n\r\nPlease advise of the exact date and delivery address when and where I can now expect to receive my first order. I expect to receive my second order at my home address TODAY (according to the email and sms updates that I received this morning).\r\n\r\nI look forward to your delayed response - which I shall not hold my breath waiting for.\r\n\r\nFurious."

"I ordered a 2.7liter kettle, received a 900ml kettle marked 1.8. Lies, i even tested it, it's not even 1ltr. anyways the mini kettle i received is a complete different thing from what was advertised, and ordered. i ordered something else and received something else. now the funny thing is when i contacted them to tell them, i was told i will have to ship it, and they will deduct 15% for handling fees, hay this company is a total scam. i mean they packed the wrong item purposely to make money from the returns. the poppihuis kettle is still here, i would've wasted more money sending it back, insted i opted to buy myself a kettle."