“Terrible service, I placed an order on 4th of Aug it’s not 3rd of Sep I don’t even have an option to track as tracking details have not been shared , they’ve resorted to ignoring my emails.
I don’t even know how to go about this as I was using PayJustNow I’ve actually even finished paying the entire 3 instalment but order dololo”
“Worst online shopping experience ever, goods out of stock, wouldn't cancel my order after requesting it be cancelled, refund is owed since May and it's now September! Customer service keeps telling me they'll escalate it and nothing ever happens. I'd do 0 stars if it were an option.”
“These people are honestly scammers, i placed an order, got incorrect items and so many items missing, the 1 item even looked used already- i visited the premises in honeydew only 2 find they moved so clearly these are scammers - They since moved to Roodepoort cbd and guess what - went to the premises n its closed, the people i got outside stated the owner of company Dirk is owing the Chinas n so many people that he opened a new online company under Nu Season to get away from bad reviews on Snatcher - plz dont fall for the scam of ordering from there aswell! This guy is leaving the country with our money and continues scamming people!!! Sumthing needs to b done”
“I have had no communication.
I will open a case of fraud if I hear nothing in the next few days.
The ohine number does not work any longer and no reply to emails.
Lesson learnt
Check reviews first”
“PSA: This entire company is a scam. DO NOT order anything from them. You will not see your goods and you will not get a refund.
What kind of business doesn't have a telephone number? Scam artists.
I'm tired of the public being ripped off. All of us waiting for refunds should all band together and lay a criminal complaint of fraud against them.”
“They are a scam. Ordered a camera a while back. Been following up, no answer and the contact number they provide does not exist.
Please do not order from them.”
“I purchased some items in June and my account was debited twice to the same value. I brought that to their attention and was told that they would refund my money. That was in June already, it is now September and I am still awaiting my refund. Everytime I e-mailed a certain person, I was told that they have a backlog and that the refund would be processed soon. How much longer must I wait?
To top it all, their landline does not work!
Looks like they have gone under”
“Terrible service, quick to take your money. No communication, no delivery of goods. Please people don't make use of this platform. You might aswell burn your money!”
“Placed order 12 Aug 2024 for an amount of R1626.00 - since that date it shows order in progress with no movement. No feedback, telephone number listed does not exist, queries on online system is not responded to and the email address returns....”
“Number doesnt exist so you cant phone. They don't react to any follow-up requests. Poor service. First order went well. Think that is how that catch you...second an third order is just a pain...you just don't get any feedback. Pathetic. Don't mind waiting, but they must just improve on their communication.”
“The money Snatcher owes me after a cancellation is now taking almost two months. Email after email with excuses but now money. I think they are going bankrupt.”
“I placed and order on the 30/5/2024, no communication until i request for my refund and they requested my Bank details... respond around July saying that refund takes upto 7-10 days,long story short even today im still waiting for my refund. Snatcher is a scam and i wouldn't recommend anyone buying from them”
“I cancelled my order with them and asked for a refund because they neglected to respond to my messages about changing my order. It’s almost three weeks now and no refund from them. This is after they sent me an email that it will only take 7 days to process. The name SNATCHER says it all! I am amazed they are still in business after reading all these negative comments about them! Wow … and they keep on snatching hardworking people’s money!! RAPTURES!”
“I have ordered last Monday yet I haven't received my order and there is no communication with regards to when the order will be received or what. I have been sending emails but there is no reply at all”
“To begin with Snatcher deserves no star, i placed an order and paid for them on the 17th of August 2024 and up untill today 29th August 2024 my order has not been dispatched it only says PAID-ORDER IN PROGRESS. No one has called or mailed me back as I have mailed them more than 4 times and no response from them, this is bad and actually stopping people from buyin from u all..SEND MY ITEMS.
#SNATCHERMUSTFALL”
