“My email to Snatcher this morning:
How does this make ANY sense!?! The order I placed SECOND on 25 Sept (containing TWO items, one of which is identical to the SINGLE and ONLY item in my FIRST order - placed on 15 Sept) is scheduled for delivery TODAY. However, the order I placed first (on 15 Sept) is allegedly going to be delivered TOMORROW when it SHOULD have been delivered within 7 to 10 days after I placed the order, meaning that I should already have received it (by 29 Sept at the latest), in which case I would have been at my specified delivery address (my work address) to receive the order. However, my first order was last updated on the 29th of Sept and is due for delivery AFTER my SECOND order which is somehow, miraculously scheduled to be delivered TODAY. This is ridiculous. And now you want me to pay extra to change my delivery address on account of a delay at Snatcher when nobody informed me of any delay on my order, so I assumed that delivery WOULD take place on/before 29 September, according to Snatcher's own delivery policy. I had NO reason to suspect otherwise. How should I have known that I should inform Snatcher "prior to dispatch" of a change of address when I had no reason to suspect that such a change would be necessary. You cannot penalise me for your error/poor communication/delay. And it makes absolutely no sense why there should be a delay on my order. There cannot be an issue with stock or product availability, since
the very same item/product is apparently available to be delivered to me TODAY with my SECOND order. How then can said product not be available for my FIRST order to be delivered? The exact same product features in BOTH of my orders!!!! This is just unreal!!!
Your response time to emails is also terrible. Your service is appalling. It is no wonder that your reviews and ratings are so abysmal. I shall certainly be adding to those poor reviews and ratings immediately in an effort to save others from this type of deplorable service.
Please advise of the exact date and delivery address when and where I can now expect to receive my first order. I expect to receive my second order at my home address TODAY (according to the email and sms updates that I received this morning).
I look forward to your delayed response - which I shall not hold my breath waiting for.
Furious.”
“They not care at all about customer complaints they are not bothered at all. I have not received my order over a month now it has been out for delivery for 10 days. When I ask they told me that I can come collect myself, but I have paid for delivery. I will never recommend this store to anyone.”
“I just bought some items today, I trust my delivery will be on time and the items purchased will be exactly what I'm expecting..
Some reviews are positive and others are negative, please work on your service so that we can keep on supporting online services..”
“I Bought a bag that cost me R800 the zip was faulty when I received it so I tried fixing it myself and did more damage to it NOW they refuse to pass me a credit so I can purchase another bag absolutely ridiculous !!! I will never purchase anything from them again”
“Paid for order. Received a mail that my product was no longer in stock. They said they will give me a refund. I have been waiting for more than a month and they are not replying to my emails anymore.”
“There isn't an option for negative stars.
This Company "Snatcher" the name in entity speaks for itself.
These guys are frauster and should be shut down for deceptive advertising.
I paid for my goods and shortly after canceled my order due to negative reviews. The product delivered versus what was advertised were in stark contrast (says the 2 clients that had purchased the goods).
They canceled my order and had committed to refunding me. Almost a month later no refund and no response after numerous emails.
Frustrated at these fraudsters..”
“I ordered a 2.7liter kettle, received a 900ml kettle marked 1.8. Lies, i even tested it, it's not even 1ltr. anyways the mini kettle i received is a complete different thing from what was advertised, and ordered. i ordered something else and received something else. now the funny thing is when i contacted them to tell them, i was told i will have to ship it, and they will deduct 15% for handling fees, hay this company is a total scam. i mean they packed the wrong item purposely to make money from the returns. the poppihuis kettle is still here, i would've wasted more money sending it back, insted i opted to buy myself a kettle.”
“Scammed by snatcher. I canceled my order and requested for a refund. Few days later I received delivery confirmation for a delivery that was never delivered. I contacted Buffalo Couriers and even the tracking number is not valid. How are these operating when they are scamming everyone?”
“I placed my order for the adjustable laptop table on Sunday, 10 Sept 2023. Went to check out and paid R419.00, but did not receive confirmation or an order number. I have been in contact with you every day and have just been told that your system does not show my order or payment. So my proof doesn't help and I am totally frustrated.
I was given this no: #760817 that they received my query.
This id my proof that payment was made. I need a refund asap.
Absa: CCRD4017, Pur, 10/09/23 AUTHORIZATION, Snatcher Deals Johannes, R419.00, Total Avail Bal. Help 0860008600; LOUREME012”
“I am Afrikaans. Try to explain my feelings in English.
One thing that I have learned is not to lend out your ears for negative information.
I bought a cell phone wallet at Snatchers. Read all the negative reviews afterwards and in my mind I have already judged them. Not read their notes carefully. Just get upset without give them time to explain and process my order.
I want to say to all the negative reviews against them. I feel sorry for you that were disappointed, but don't through your toys with negative commentary in the media. Rather reach out in a possitive way and help them to be a outstanding online company.
Dorothy Maake helped me so much. Thank you Dorothy. I was an old grumpy unsatisfied women before hand.
Don't judge on others reviews.
Snatchers try there best to satisfy everybody.”
“The product supplied did not have the features advertised. When I complained, they made it as difficult as possible even though it was a simple instance of false advertising. Finally allowed me to return the product, after a month I am still waiting for my refund.
By the way, Snatcher does not have a phone service, email only.
Avoid this company completely, it's nothing but a scam.”
“The worst delivery lead time. In 2023 they still take 10 days to deliver. 5 Days and the goods are not even out for delivery yet. How is this possible.”
“I ordered some Andy Cartwright products. I did have to wait about a week for my order to arrive but it showed progress right up to delivery. Products were perfect. Sad to read others have not had good experiences.”
“they did the exact same thing to me. they delivered a damaged product, collected it - acknowledged damage, requested my banking details, but 6/7 weeks later, no funds received!!!!! received product and reported 10/11 july - accepted to get an exchange on 18 july, 4 aug they escalate, it's now 26 aug”
“I purchased a 24V Rechargeable Portable High-Pressure Spray Gun on 12 July 2023.
On first use, it turned out to be faulty. I took it back to Snatcher. They investigated, and said the device was faulty and they will refund me, they requested my Bank Details to process payment within 7 days. They didn't do so, therefore I sent them a reminder, they said they are sorry etc., they'll process payment. We now approaching the September, the second month since they promised to refund me and they haven't done so. They are no longer responding to my emails, but strangely they keep on sending me ads for "specials".
If you don't want to lose your money, stay away from Snatcher. They are turning out to be crooks/scammers/thieves”
“I paid R1500 for a phone that was on the 26th July 2023 even today I havent received my order I send the emails now and then but progress but only to promise me that one of the urgent will get in touch in 48hrs😞😞😞”
“Poor communication poor service i ordered on the 5th of July, some items were out of stock but they haven't refunded me to this date. I want my money and I've emailed them endlessly with no luck.”
