“We should've listened to our instinct after we had a bad experience after our first order. We gave your company the benefit of the doubt! What a BIG mistake!!! You steal people's hard earned money. Do not give thos company a SECOND of your time. They WILL send you damaged and the incorrect items! Then when you question this with PROOF they just ignore you!!! Don't even think about getting a refund!! They are thieves! Do yourself a favour & go & read their reviews on Hello Peter, Trustpilot & google!!!
What a disgusting way of dealing with people and their money.”
“the worst online company I've dealt with, I've placed an order and it has been exactly a month, Only a few of the order items have been delivered, and there is no customer service, You will send emails every day with no avail, They come up with all the excuses if they are not moving their warehouse, They blame suppliers, Why still advertise items if you don't have them in stock, have requested a refund but have not received any response. this is the worst online shopping company I have ever come across. I will not even advice anyone to buying from this company. cant believe I've been scammed”
“Is not a good company. I cancelled an order three months ago and I still have not received my refund. I send emails everyday and I get a automated reply which means no one even bothers to read the emails”
“I have placed and order on 25 April this year, which took 3 weeks to be delivered (#376521), 1 set of knife was broken and another set was out of stock.
I have requested for a refund as they were out of stock even now I still don't have my refund”
“I bought from snatcher and returned in June. i have not been refunded since June 2024. They keep saying it has been escalated and nothing ever gets done. 3 months now still since 13 June. They deserve zero rating for scamming customers. First most of their items are faulty when you return no refund from them. Can someone help me to get my hard earned cash back from these scammers”
“A lesson learnt.To read reviews before purchasing anything online.Scammers of note ,I waited over a month for my order still they got it wrong and didn't send my bottle warmer .I've been promised a refund but now they are quiet.I will never again purchase from Snatcher, they do snatch our monies.mxm”
“1 star is being Generous.I ordered a Samsung galaxy A80 phone case,screen protector & Camera lens protector.This was one order.Only the screen protector & the Camera Lens Protector arrived.I sent emails that would take them days if not weeks to reply.They keep saying the order was delivered.Yes but the Case was NOT IN the package delivered.It was even a hassle for my iPhone 12 pro to be delivered. I ended up going to collect after weeks of endless Back and for even over their collection address. I will NEVER make another purchase with santcher again.Msun”
“Terrible,horrible experience with Snatcher. Order tracking is stand still, no movement whatsoever, you cannot call in to enquire about your order. This people buy from China yet they say our orders will take 7-10 days of which it can be a month waiting. My order came after two week 2days. I am still at work, I hope when I get home nothing is missing from my order. It was my first and last ordering from Snatcher. Thank you truth need to be told coz it sets us free.”
“These are scamsters. I ordered in March 2024. I did not receive all my items. They failed to let me know - yet they still expected me to review the item. I requested a refund. They told me refund within 5-10 business days. It is now 14 August 2024 - I am not sure what business days they working to - but I have received no refund - just one apology after the other about a backlog.
Makes you wonder how many people they did this to.
We have enough issues - we DO NOT NEED more scammers.
PLEASE JUST CLOSE DOWN.”
“I have been waiting for my refund from snatcher since June, every time I enquire they tell me it will be processed. I would not recommend snatcher to anyone.”
“Waited for a whole month for my order,only to receive an incorrect colour of what I order and missing one item,no one bothered to let me know instead they sent an email stating that all my products will be delivered.Snatcher is a scam guys..Don't waste your money and time supporting a business that doesn't value customer service”
“Useless bunch of people who work there.
DO NOT ORDER FROM SNATCHER.
They are refusing to refund my money. I placed an order a month and a half ago.
Highly upset with their service.”
“All I can say is I am also a victim and after reading all these reviews I know that it means I won't get my refund back. I made and order and I never received after 3 weeks I requested for a refund they said I should wait up to 48hours until today. My emails are no longer responded to. But lesson learned.”
