“Disappointed
I have ordered before for another friends 50th.
The address provided had a person at home waiting for delivery but driver never rang doorbell or knock.
Now she has to go n pick it up”
Hello Wendy and thanks for your feedback. We are sorry to hear that you were disappointed with the delivery service. Our delivery drivers will only leave the fresh fruit hampers unattended if they deem it to be safe to do so to ensure quality is maintained.
We appreciate your support - Team Snowgoose
“I sent a fruit hamper a week ago & had to ring up to make sure it was delivered. I was told yes a photo was taken. I still hadn’t heard from the person I sent it to (unusual) in over a week so I emailed him. He had no idea who had sent it & had had to ask 4 people to see if they sent it. MY MESSAGE obviously was NOT attached. Dreadful service. Would like a discount”
Hello Penny and thanks for your feedback.
We are sorry to hear that you are disappointed with the delivery service. We pride ourselves on offering exceptional quality gift hampers and customer service. One of our friendly customer care team members will be in contact with you shortly.
Thank you for your support - Team Snowgoose
“Poor comms, never even received a email to tell me i'd placed an order... zero communication until delivered.
Pretty poor when you spend $200 and get no acknowledgement”
Hi Sean and thanks for your message. Order Confirmations are always sent out when the order is first placed. It is possible the email may have gone to the Junk folder. Our friendly customer care team will be in contact with you to investigate further.
Thanks for your support - Team Snowgoose
“Sent a package to Brisbane from Sydney to friends suffering & isolating from covid . It worked a treat & ticked all their boxes - I chose the immunity pack & one other for variety & it arrived in a timely fashion within two days
They sent me a photo & it was as shown on the website
I would recommend this as a great idea to send someone & its better than flowers !”
“The fruit box was delivered on the day I requested and it was perfect. The recipient was surprised and delighted.
Thank you Snowgoose I will use your services again in the future.
Shayne”
“Good morning
my friend that recieved your fruit box was delighted with the gift and the quality of the fruit was amazing he says that the taste of each piece was a joy to eat, and he wished he could buy that fruit for himself.
thank you to the snow goose team for getting it to him on the day as it was his birthday
Robyn”
Hello and thank you for your message.
We are sorry that the gift card was missing from this delivery. We are investigating this matter further.
Thank you for your support. Team Snowgoose
“There was very little fruit for $150. I was sure there would be a second layer, given how little fruit there was when I opened the box. That’s a lot of money to pay for not much. I will use another company next time.”
“My sister-in-law received the parcel on the day specified, which was great! Her husband, who the gift was meant for arrives from overseas a day later. She phoned me last night and said thank heavens she had a few mandarins to stick into the hollow spaces because she could not stop eating all the delicious goodies 😂 she did however take a photo to show him what it looked like.
Thank you for your excellent service and product.”
“Thanks Snowgoose, our daughter really appreciated receiving the beautiful fruit to help her through COVID isolation. Very impressive, with staff calling me to ensure we could get a package delivered to her in the 7 day period and where her location was outside the normal boundaries ... the extent the staff went to was truly unexpected service and encourages me to write this review. She got the package in 2 days as opposed to the 4-5 day prediction!”
“My parents perishable fresh food hamper is currently sitting in the closed Coolangatta Post Office.
My 80 year old parents now have to walk down the hill in the morning and drag their now "not so fresh" box of possibly squashed fruit up the hill.
If you have ever visited the Point Danger lookout and know Snapper Rocks you would know it's quite a climb up the hill.
I don't imagine a taxi or uber driver being terribly impressed with a one way fare - driving my parents back up the hill??
The previous x3 deliveries, over the last x4 years, to this same address went according to plan - there is a 24 hour reception.
Order number: 112498
Consignment number 4CXZ01569051
I haven't heard back from snowgoose after I initially contacted them via email 17 hours ago.”
Hello Mark and thanks for your message. We are sorry to hear that you have been left disappointed with this latest Snowgoose delivery. Our friendly customer care team is currently looking into this and will be in contact with you soon.
Thanks for your support -team Snowgoose
