“I ordered two Fruit Boxes as follows on 21st of July 2022 ( Last Thursday). These two fruit boxes should be delivered on 25th of July 2022 ( Monday), but no delivery at all. I called your service number 1800 803 570 at 12: 44 this afternoon and a gentleman promised to call me back and give me an update. Unfortunately, nobody called me back today, my clients still did not receive these fruit boxes.
It wasn't as good as I thought it would be. Please give me a refund. Thank you very much.”
Hi Tim and thanks for your feedback. We are very sorry to hear that you have been disappointed with your Snowgoose order. We pride ourselves on delivering exceptional, quality fruit hampers with professional customer service. Someone from the team will be in contact to investigate this matter further.
We appreciate your support - Team Snowgoose
“StarTrack did not deliver the box of fruit to the door instead leaving a card for pick up at the p.o the next day. This is not acceptable especially for perishable items. It is their common practise from my experience.
Please pass on my thanks to your employee I spoke to this morning, 26 July, explaining my daughter has Covid so she had to be home when star track delivered the card without ringing the bell. She managed to get The box delivered this afternoon. She has helped considerably to renew my faith in your company.
My daughter is delighted and relieved she did not have to make arrangements for the pick up.
I think you would be wise to use a courier service as aside from wine your merchandise is perishable. They are obliged to try contact recipient whereas StarTrack appear not to understand that obligation. I suspect their delivery personnel are on tight time schedules which allow no time to actually fulfill the contract.”
Hello Win and thanks for your feedback.
We pride ourselves on our exceptional customer service and we are delighted to know that our team we able to help bring a smile to your daughter. Our courier partners use their own discretion to determine if the hamper is deemed safe enough to leave at the door. We are however following up with them to investigate further.
Thank you for your support. Team Snowgoose
“The box arrived on time and in good condition.
The fruits were beautiful and the receiver loved it.
I was however a little dissappointed in the amount of frut in the box as it was a large size.
Compared to one I received a year ago, this was a little short on for the money. But I still love your product.
R Davies”
“Receiving a beautiful, fresh fruit hamper was a real tonic for my daughter and her partner when they were both unwell. The presentation and fast delivery left me feeling very satisfied that this would be the next best alternative that I could offer to a warm hug.”
“Unfortunately my fruit basket was returned to a Post Office. Since I ordered it as a gift, and I live in another State- I am still not sure whether it has been collected. I understand the idea of not leaving it at the residence but surely there is a way I can be contacted to know whether it has been collected.”
Hello Kylie and thanks for your feedback. We are currently working on implementing tracking notifications for our Snowgoose Gift Hampers and hope to have this up and running soon. We value your support- Team Snowgoose
