Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the results of my issue.”

Helpful Report

Posted 1 year ago

Dear Debra, Thank you for sharing your feedback with us. We are delighted to hear that you were very happy with the results of the issue you experienced. At Snow Joe + Sun Joe Customer Care, our top priority is customer satisfaction, and we are committed to providing the best possible solutions to any concerns or problems our customers may encounter. It's wonderful to know that we were able to meet your expectations and resolve the matter to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Understood my issue and quickly had the problem corrected. One of the best customer service departments I've worked with”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind feedback and for taking the time to share your experience with our customer service department. We are delighted to hear that we were able to address your issue promptly and to your satisfaction. At Snow Joe + Sun Joe Customer Care, our primary goal is to provide exceptional service and ensure that our valued customers, like you, have a positive experience with our products and support. It's wonderful to know that our team understood your concern and quickly corrected the problem. Your praise for our customer service department as one of the best you've worked with means a lot to us. We constantly strive to improve and provide the highest level of assistance to all our customers. If you ever encounter any further issues or have any questions in the future, please don't hesitate to reach out to us. We're here to assist you in any way we can. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our top priority, and we are committed to delivering the best service possible to meet your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I appreciate the customer service and warranty, so much, that now I need to replace the hose I use in my backyard, and I will be purchasing a Snow Joe hose due to the wonderful warranty. Thank you!!!”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you so much for your kind words and for choosing Snow Joe for your backyard hose replacement! We are thrilled to hear that you had a positive experience with our customer service and warranty, and we're honored that you have decided to continue supporting our brand. At Snow Joe + Sun Joe, we take great pride in not only providing top-notch products but also in delivering exceptional customer service. We are committed to ensuring our customers are satisfied with their purchases and have a smooth and pleasant experience with us. It's fantastic to know that our warranty played a significant role in your decision to choose a Snow Joe hose for your backyard needs. We believe in the durability and quality of our products, and our warranty is a testament to our confidence in their performance. If you ever have any questions or need assistance with your new hose or any other Snow Joe product, please feel free to reach out to our customer care team. We are always here to help and ensure your satisfaction. Once again, thank you for your support and trust in Snow Joe + Sun Joe. We genuinely appreciate your business, and we look forward to serving you with exceptional products and customer service for years to come. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Representative was upbeat and friendly. Good experience”

Helpful Report

Posted 1 year ago

Dear Lynn, Thank you for sharing your positive experience with us! We're delighted to hear that our representative left a great impression on you with their upbeat and friendly demeanor. At Snow Joe + Sun Joe Customer Care, we prioritize providing excellent service, and we're thrilled that our representative made your interaction a positive one. We believe that a friendly and helpful attitude goes a long way in ensuring our customers feel valued and supported. Your feedback encourages us to continue maintaining the highest standards in customer service. We take pride in our team's dedication to making every customer experience a pleasant and memorable one. Once again, thank you for choosing Snow Joe + Sun Joe Customer Care. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your kind words and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer support was great! They were able to assist me in resetting the machine.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer support team! We are thrilled to hear that you had a great interaction with us and that we were able to assist you in resetting your machine effectively. At Snow Joe + Sun Joe Customer Care, our mission is to provide exceptional service to our valued customers like you. We understand that technical issues can be frustrating, and we always strive to make the support process as smooth and helpful as possible. Your kind words regarding our customer support team's efforts are truly appreciated. We take pride in our knowledgeable and friendly representatives who are dedicated to resolving any concerns our customers may have. If you ever need further assistance or have any other questions in the future, please don't hesitate to reach out to us. We'll be more than happy to assist you. Once again, thank you for your positive feedback. It motivates us to continue delivering the best possible support to all our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“We had an issue with a hose we purchased, but Snow Joe's customer service team was excellent, including Beverly (Contractor) and Maria. They responded right away and had a new hose shipped out immediately.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us! We are delighted to hear that our customer service team, especially Beverly and Maria, were able to promptly resolve the issue with your purchased hose. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service and ensuring that our customers are satisfied with their purchases. Your positive feedback serves as motivation for us to continue delivering top-notch service to all our valued customers. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We are here to help and ensure your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Faulty hose replaced immediately with no hassle.”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you for taking the time to share your feedback with us! We're delighted to hear that we were able to swiftly replace your faulty hose without any hassles. At Snow Joe + Sun Joe, providing excellent customer service and ensuring our customers' satisfaction is our top priority. We're pleased that our team could quickly address the issue and provide you with a prompt solution. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service is excellent! Very helpful, friendly, and quick!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your positive experience with our customer service team! We truly appreciate your feedback and are thrilled to hear that we could assist you effectively. At Snow Joe + Sun Joe, providing excellent customer service is a priority for us, and we are delighted to know that you found our team helpful, friendly, and quick in addressing your needs. We strive to make sure every customer has a smooth and enjoyable experience when interacting with our team. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was very helpful and I love my new snow joe”

Helpful Report

Posted 1 year ago

Dear Emory, Thank you for your kind words and for choosing Snow Joe! We are delighted to hear that you had a positive experience with our customer service team and that you are enjoying your new Snow Joe product. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and high-quality products to our valued customers like you. Your satisfaction is our top priority, and we are glad to know that we were able to assist you effectively. If you ever have any questions or need further assistance with your Snow Joe product, please don't hesitate to reach out to us. We are here to help and ensure that you continue to have a great experience with our products. Once again, thank you for your support and for being a part of the Snow Joe + Sun Joe family. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Answered quickly, collected the information needed, and sent my replacement item.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We're thrilled to hear that our customer service team was able to assist you promptly and efficiently in resolving the issue with your item. At Snow Joe + Sun Joe, we strive to provide quick and effective solutions to our customers' concerns. Your satisfaction is of utmost importance to us, and we are delighted to know that you received the level of service we aim to deliver. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to help and ensure that you have a positive experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Dear Marcelo, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, we take great pride in providing top-notch customer support and ensuring that our customers' needs are met promptly and efficiently. Your satisfaction is our ultimate goal, and it's rewarding to know that we've succeeded in delivering the level of service you deserve. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and are committed to ensuring your continued satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When my hose broke they quickly homered the warranty and replaced it. Great customer service!”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to swiftly address your hose issue and provide you with a replacement under warranty. We take great pride in our commitment to excellent customer service, and we are delighted to know that our efforts have made a difference in your satisfaction. Resolving our customers' concerns and ensuring they are happy with our products is always our top priority. Your kind words serve as a great motivation for our team, and we truly appreciate your feedback. We work hard to ensure that our customers have a seamless and pleasant experience, and it's always rewarding to receive such positive feedback from valued customers like yourself. If you ever have any questions or need further assistance with any of our products in the future, please don't hesitate to reach out to us. We're here to help, and we want to ensure that you continue to enjoy our products to the fullest. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Best sprinkler we ever bought.ones you get at Walmart won't last the next season.”

Helpful Report

Posted 1 year ago

Dear Monte, Thank you for your kind feedback! We are delighted to hear that you are satisfied with our sprinkler. We take pride in providing high-quality products that are built to last, and it's wonderful to know that our sprinkler has exceeded your expectations. At Snow Joe + Sun Joe, we are dedicated to offering reliable and durable solutions for our customers. Your satisfaction is our top priority, and we are thrilled to have earned your trust. Should you ever need any assistance or have further inquiries about our products, please don't hesitate to reach out to us. We're here to help and ensure your experience with our brand remains exceptional. Once again, thank you for choosing our sprinkler. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I already submitted my review earlier.”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you for your previous review. We truly appreciate you taking the time to share your feedback with us. Your opinion is essential to us, and we are constantly striving to improve our products and services based on valuable feedback from customers like you. If there is anything specific you'd like to discuss or if you have any further questions or concerns, please feel free to reach out to us at any time. Once again, we value your support and thank you for being a part of the Snow Joe + Sun Joe community. If you ever need assistance or have anything to share in the future, don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you for your quick response and replacement of the defective hose. I hope this replacement will last longer than the previous hose. Registration was quick and easy.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We truly appreciate your feedback, and we're delighted to have been able to assist you promptly with the replacement of your defective hose. Your satisfaction is of utmost importance to us, and we strive to ensure that our customers have a positive experience with our products and services. We understand the importance of a reliable and durable hose, and we have taken the necessary steps to address any issues and provide you with a high-quality replacement. Rest assured that our products are designed with the utmost care and undergo rigorous testing to meet the highest standards. Thank you for taking the time to register your product. Registration not only makes it easier for us to assist you with any warranty claims, but it also helps us keep you informed about updates and promotions related to our products. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have a seamless experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We value your support, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service!”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your kind words! We are delighted to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, we are dedicated to providing the best service possible to our valued customers, and it's rewarding to know that our efforts have made a positive impact on your experience. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure your satisfaction with our products and services. Once again, thank you for your feedback and for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were very polite and helpful in solving the issue I was having with a garden hose that I bought from you thank you”

Helpful Report

Posted 1 year ago

Dear Tony, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that our team was able to assist you in resolving the issue with your garden hose and that you had a positive experience with our customer service. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service to all our valued customers, and it's rewarding to know that our efforts made a difference for you. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are always here to help and ensure your satisfaction with our products and services. Thank you once again for choosing Snow Joe + Sun Joe, and we truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was fantastic. The help I received was great. Resolved all my issues”

Helpful Report

Posted 1 year ago

Dear Rena, Thank you for your kind words and for sharing your positive experience with us! We are thrilled to hear that our customer service met your expectations and that we were able to assist you in resolving all your issues. At Snow Joe + Sun Joe, our primary goal is to ensure our customers' satisfaction, and we are delighted to know that you had a fantastic experience with our team. Your feedback serves as a great motivation for us to continue delivering excellent service to all our valued customers. If you ever have any questions or need further assistance in the future, please don't hesitate to contact us. We are always here to help and provide the support you need. Thank you once again for choosing Snow Joe + Sun Joe products and being a part of our community. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very knowlegded on his job duties. Very respectfull, kind, helpfull.”

Helpful Report

Posted 1 year ago

Dear Maribel, Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience with our team member. It's always our goal to provide knowledgeable and respectful service to our valued customers. We greatly appreciate your kind words about our team member's expertise, helpfulness, and courteous manner. We believe that exceptional customer service is essential in building strong relationships with our customers like you. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you have the best possible experience with our products and services. Thank you for being a part of the Snow Joe + Sun Joe family. We truly value your business and look forward to continuing to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very satisfied with the prompt response and resolution to my issue. Was skeptical of the plastic hose attachment handle and it did break, which is why I reached out, but in the end I'm happy with the customer service in replacing my defective sprinkler.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for reaching out to us and sharing your feedback. We are thrilled to hear that you are satisfied with our prompt response and the resolution to the issue you faced with the plastic hose attachment handle on your sprinkler. We understand your concern about the durability of the handle, and we apologize for any inconvenience it may have caused. Our team is committed to providing products of the highest quality, and we appreciate your understanding as we work to continuously improve our offerings. We are delighted that our customer service team was able to assist you efficiently and provide a replacement for the defective sprinkler. Our goal is to ensure your complete satisfaction, and we are glad we could resolve the matter for you. Thank you for choosing Snow Joe + Sun Joe products. If you have any further questions or need any additional assistance, please do not hesitate to reach out to us. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,247 reviews