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Shop Joe Reviews

4.6 Rating 1,247 Reviews
90 %
of reviewers recommend Shop Joe
Company Reviews Questions Metrics
4.6
Based on 1,247 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shop Joe Reviews
Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Diane Mcneely
Verified Buyer
“My experience with customer service has been excellent on the two occasions that I’ve had returns. In fact I would say it was a happy experience. My contractor was named Romel. Highly recommend this company!”
Helpful Report
Posted 1 year ago
Dear Diane, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you had excellent interactions with us, not just once, but twice! We understand the importance of providing top-notch customer service and ensuring that our customers have a smooth and hassle-free experience. It's wonderful to know that Romel was able to assist you effectively and make your interactions with us a happy one. Your recommendation means a lot to us, and we truly appreciate your support. We always strive to go above and beyond to meet the needs of our valued customers like you. Thank you again for choosing Snow Joe + Sun Joe. If you ever have any questions, concerns, or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Robert Zwicker
Verified Buyer
“I like my SWJ800E. It is out of warranty, but I had a question. Julie R. was helpful. I wrote a nice review with the BBB. You should read it. I have to buy another SWJ800E.”
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for reaching out to us and for sharing your positive experience with our pole chainsaw. We're delighted to hear that you are satisfied with the product. We're glad that Julie could assist you with your question and provide helpful support. Our team is always here to help, even if a product is out of warranty. We value our customers, and their satisfaction is our priority. We truly appreciate your kind words and the review you left on the Better Business Bureau. Your feedback is invaluable to us, and it encourages us to continue providing excellent products and customer service. Thank you for being a part of the Snow Joe + Sun Joe family. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We would be more than happy to help you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Bobby Snider
Verified Buyer
“Excellent people to work with.”
Helpful Report
Posted 1 year ago
Dear Bobby, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you had an excellent experience working with our team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it is always gratifying to know that our efforts have made a positive impact on our customers. Your satisfaction is our top priority, and we are committed to ensuring you have a smooth and enjoyable experience with our products and services. If you ever have any questions, need assistance, or simply want to explore more of our offerings, please don't hesitate to reach out to us. We are here to help and are dedicated to serving you in the best way possible. Once again, thank you for choosing Snow Joe + Sun Joe. Your support means a lot to us, and we look forward to being of service to you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“Very happy with their customer service and warranty.”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your positive experience with us! We are delighted to hear that you are very happy with our customer service and warranty. At Snow Joe + Sun Joe, we take great pride in providing top-notch customer service and standing behind our products with a robust warranty. Your satisfaction is of utmost importance to us, and we are thrilled to know that our efforts have met your expectations. If you ever have any questions, need assistance, or want to explore more of our products, please feel free to reach out to us. We are here to help and ensure that you have a seamless and enjoyable experience with our brand. Thank you once again for choosing Snow Joe + Sun Joe. Your support means a lot to us, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Contacted due to warranty issue. Representative helped right away and item was received today. Thank you!!”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for reaching out to us regarding the warranty issue with your product. We are delighted to hear that our representative was able to assist you promptly and that your replacement item has been received. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service, and we are thrilled that we could resolve the matter for you quickly and efficiently. Your satisfaction is our top priority, and we are here to ensure that your experience with our products and services exceeds your expectations. If you have any further questions or require any additional assistance, please don't hesitate to contact us. We are always here to help and make sure that you have a positive experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Marty
Verified Buyer
“Good job thanks !”
Helpful Report
Posted 1 year ago
Dear Marty, Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience with our service. Your satisfaction is important to us, and we always strive to provide excellent support to our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a great experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Sharon Westhaver
Verified Buyer
“I called about my broken pole saw expecting to maybe be offered a discount on a new saw as I figured the warranty date had passed. I was absolutely suprised and delighted when the customer service rep gave me a new saw head at no cost ! The representative (Marvin Seva) was a pleasure to deal with. He was professional, personable and extremely helpful. He even stayed on the line while I sent him pictures of the broken saw. (Which took several attempts lol). Marvin put the service back in customer service !! Thank you Marvin and thank you Sun Joe/Snow/Joe.”
Helpful Report
Posted 1 year ago
Dear Sharon, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our customer service team and especially with Marvin. At Snow Joe + Sun Joe Customer Care, we take great pride in providing excellent service, and we're delighted that Marvin went above and beyond to assist you with your broken pole saw. Your satisfaction is our priority, and we're glad to know that he provided you with a new saw head at no cost, even beyond the warranty date. We'll make sure to pass along your kind words to Marvin and recognize him for his outstanding service. He exemplifies our commitment to ensuring our customers are well taken care of. If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
William Hetherington
Verified Buyer
“Excellent product (Sun Joe TJ604E 16-Inch 13.5 AMP Electric Garden Tiller) and excellent customer service! The tiller is an absolute beast and I am seriously impressed! ! It is light and does an amazing job. The only issue I experienced was the safety switch would jam and I'd have to keep fiddling with it to find that "sweet spot" to allow the trigger to pull. By no means a deal breaker, it was just an annoyance. Sun Joe really stands behind their product and warranty! Christian (contractor) quickly processed my Tiller replacement. Customer service was fast, friendly and kept in touch throughout the process. I would definitely purchase from Sun Joe again. I would definitely refer others as well. Thank you, Christian (contractor) and Sun Joe!”
Helpful Report
Posted 1 year ago
Dear William, Thank you for your fantastic review! We're thrilled to hear that you are enjoying your electric garden tiller and that you've had an excellent experience with our customer service. We take great pride in providing excellent products and exceptional service. We're delighted that the tiller has exceeded your expectations and left a positive impression on you. Your satisfaction is our priority, and we're glad to know that our customer service team, especially Christian, was able to quickly process your tiller replacement and keep you informed throughout the process. We apologize for the inconvenience you experienced with the safety switch, but we're pleased that it didn't overshadow your overall satisfaction with the tiller. Your kind words and referrals mean a lot to us, and we appreciate your trust in us. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Excellent customer service. They are very courteous and answer all questions. My hose has a defect, they are sending a new one to me.”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had an excellent interaction with our customer service team. At Snow Joe + Sun Joe Customer Care, we are committed to providing outstanding service to our valued customers like you. We take pride in our courteous and knowledgeable representatives who are always ready to address any questions or concerns you may have. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Michele Moore
Verified Buyer
“Christine was so helpful.My issue with my Sun Joe product was handled with the utmost concern for my satisfaction. Thank you for your timely and expert service.”
Helpful Report
Posted 1 year ago
Dear Michele, Thank you for your wonderful review! We're thrilled to hear that Christine provided you with helpful and expert service for your unit. At Snow Joe + Sun Joe Customer Care, we take great pride in ensuring our customers' satisfaction, and we're delighted that Christine handled your issue with utmost concern and care. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products and support. We'll be sure to pass along your kind words to Christine and recognize her for her outstanding service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Mike P
Verified Buyer
“Customer service is always great. They will take care of your concerns quickly.”
Helpful Report
Posted 1 year ago
Dear Michael, Thank you for your wonderful review! We're delighted to hear that you've had a positive experience with our customer service team. At Snow Joe + Sun Joe Customer Care, we take pride in providing excellent service, and we're thrilled that our team has consistently taken care of your concerns promptly. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products and support. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to receive great customer service from us. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“I contacted Snow Joe for a warranty issue and received a quick and professional response to resolve the issue. My replacement unit is on its way, and I much appreciate the help from Mj.”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your experience with us. We are delighted to hear that you had a positive interaction with Snow Joe regarding your warranty issue. At Snow Joe + Sun Joe Customer Care, we take pride in providing quick and professional responses to our customers' concerns. We understand how important it is to resolve issues promptly and efficiently, and we're glad that we could assist you in a timely manner. We're pleased to inform you that your replacement unit is on its way, and we hope it meets all your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with our products and support. We'll be sure to pass along your appreciation to Mj for providing you with excellent assistance. Your feedback motivates us to continue delivering the best service possible to all our customers. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Carol Nelson
Verified Buyer
“I am pleased and satisfied with the replacement hoses under warranty. Thanks.”
Helpful Report
Posted 1 year ago
Dear Carol, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are pleased and satisfied with the replacement hoses provided under warranty. At Snow Joe + Sun Joe Customer Care, we value our customers and aim to ensure their satisfaction with our products and support. We're delighted that our warranty service met your expectations and resolved the issue with the hoses effectively. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products remains positive. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
CHUCK BENNETT
Verified Buyer
“I had a Snow Joe rechargeable cordless lawn mower with the battery housed in the lawn mower. It would not charge and the mower wouldn’t work. When I called in May, I was offered a loaner which was not acceptable. I called yesterday spoke with Che and she processed an exchange, sent an email with a shipping label for UPS. I sent back the defective lawn mower to you today by UPS. I await the replacement lawn mower.”
Helpful Report
Posted 1 year ago
Dear Chuck, Thank you for reaching out to us and providing your feedback regarding the issue you faced with your Snow Joe rechargeable cordless lawn mower. We sincerely apologize for any inconvenience this may have caused you. We're glad to hear that you spoke with Che who was able to process an exchange for you promptly. Your satisfaction is of utmost importance to us, and we strive to resolve any concerns our customers encounter as efficiently as possible. Your defective lawn mower is on the way, and we have already initiated the process for the replacement. Once the new lawn mower is ready for shipment, we will provide you with the necessary tracking details, so you can keep an eye on its delivery. If you have any further questions or need additional assistance, please feel free to contact us. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with a fully functional and reliable lawn mower for your outdoor needs. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Rob Nuzzo
Verified Buyer
“Tool care of all my needs.”
Helpful Report
Posted 1 year ago
Dear Rob, Thank you for your feedback. We are delighted to hear that our tool took care of all your needs. At Snow Joe + Sun Joe Customer Care, our mission is to provide high-quality tools that meet our customers' needs and exceed their expectations. It's fantastic to know that the tool you purchased from us has served you well and fulfilled its intended purpose. If you have any other questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to ensure that your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your satisfaction and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Heather Hill
Verified Buyer
“Customer service was extremely helpful, solved my issue and even went above and beyond to make me happy! Thank you!!!”
Helpful Report
Posted 1 year ago
Dear Heather, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our customer service team and that we were able to assist you effectively. At Snow Joe + Sun Joe Customer Care, we take great pride in providing exceptional service and ensuring our customers' satisfaction. It's heartwarming to know that our team went above and beyond to resolve your issue and make you happy. Going that extra mile for our valued customers is what we strive for, and your appreciation means the world to us. If you ever need further assistance or have any other questions in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support is nothing short of outstanding. Once again, thank you for choosing Snow Joe + Sun Joe. Your happiness is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
CHRISTINE MAGAN
Verified Buyer
“The agent Christian was very professional and friendly. He paid attention to my comments and resolved the issue very quickly and cordially. Very good customer support.”
Helpful Report
Posted 1 year ago
Dear Christine, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our customer support agent, Christian. At Snow Joe + Sun Joe Customer Care, we strive to provide exceptional service, and we're delighted that he exemplified our commitment to professionalism and friendliness. Your satisfaction is important to us, and we're pleased to know that he paid attention to your comments and swiftly resolved the issue in a cordial manner. We'll be sure to pass along your kind words to Christian and recognize him for his outstanding service. Feedback like yours motivates us to continue delivering the best support to all our customers. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support remains top-notch. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Customer service were amazing to deal with, replaced a defective part with a complete new Snow bomb”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your positive experience with us! We are thrilled to hear that you had an amazing experience with our customer service team. At Snow Joe + Sun Joe Customer Care, our top priority is ensuring our customers' satisfaction and providing excellent service. We're glad to know that we were able to assist you promptly and replace the defective part with a completely new unit. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our motivation, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anthony Rea
Verified Buyer
“Fast response and service”
Helpful Report
Posted 1 year ago
Dear Anthony, Thank you for your review! We're delighted to hear that you had a positive experience with our customer care team. At Snow Joe + Sun Joe, we value the importance of providing fast and efficient service to our customers. Your time is valuable, and we strive to address any inquiries or concerns as promptly as possible. If you have any other questions or need further assistance, please feel free to reach out to us. We're here to help and ensure your satisfaction with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Bill Dimkovski
Verified Buyer
“Excellent customer service, friendly, polite and helpful.”
Helpful Report
Posted 1 year ago
Dear Bill, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our customer service team. At Snow Joe + Sun Joe Customer Care, we strive to provide the best service possible to our valued customers like you. Your kind words about our team being friendly, polite, and helpful mean a lot to us. We believe that a positive and supportive customer service experience is essential in building strong relationships with our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and support remains top-notch. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Shop Joe is rated 4.6 based on 1,247 reviews
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