Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to thank Marvin (Contractor) for the wonderful Customer Service that he provided me regarding my defective pressure washer, Model #SPX3001! He was so courteous and helpful in replacing my pressure washer! My only issue was not with him, but your company policy! I no longer had the box for my old unit and hoped I could be sent the replacement unit so I could use that box to return the defective one! I had even said to charge me again for the new one and then provide a refund when you got the defective one back! Instead, it cost me $44 to have UPS box it for me! It was also very difficult for me to lift the pressure washer in my car because I am 73 years old, whereas, if I had the box from the new unit, I could have had UPS pick it up from my house! But Marvin was a great representative for your company, it's just your policy needs to change. Thank you, Evelina Corvin”

Helpful Report

Posted 1 year ago

Dear Evelina, Thank you for sharing your feedback with us. We greatly appreciate your kind words about Marvin and the wonderful customer service he provided. We always strive to deliver exceptional support to our valued customers, and we're glad to hear that Marvin made a positive impact during your experience with us. Regarding the issue with returning the defective pressure washer, we understand your concern about the box and the inconvenience it caused. We apologize for any inconvenience this may have caused you. Your feedback is essential to us, and we will take it into consideration as we continuously work to improve our processes and policies. Please know that we value your satisfaction, and we'll be sure to pass along your comments to the appropriate team for review. If there's anything else we can assist you with, please don't hesitate to reach out to us. We are here to help in any way we can. Once again, we thank you for choosing Snow Joe + Sun Joe, and we hope to have the opportunity to serve you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The support rep was very fast to diagnose the issue and submit an order to replace my garden hose.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our support representative was able to swiftly diagnose the issue and process an order to replace your garden hose. Providing efficient and effective service is a top priority for us, and we're glad to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Handled my request in an efficient and courteous manner.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for taking the time to share your feedback with us. We are delighted to hear that we were able to assist you efficiently and courteously with your request. At Snow Joe + Sun Joe, we strive to provide top-notch customer service, and we are thrilled to know that we met your expectations. Your satisfaction is our priority, and it is gratifying to receive positive feedback from valued customers like you. If you have any further questions or need any more assistance, please don't hesitate to reach out to us. We are here to help and ensure that you have a smooth and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with a few hoses I had purchased last season- unfortunately the hoses have developed holes and are leaking. Reached out to customer service and Beverly got back to me via email right away. Luckily the hoses were covered by a warranty and Beverly sent out replacement asap. I will say that the hoses could use some 'tweaking' but great customer service.”

Helpful Report

Posted 1 year ago

Dear Jena, Thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced with the hoses you purchased last season, and we sincerely apologize for any inconvenience this may have caused you. We are glad to know that Beverly from our customer service team was able to assist you promptly and that the hoses were covered by our warranty. Providing excellent customer service is one of our top priorities, and we are pleased to hear that she was able to address your concerns and arrange for replacements in a timely manner. We value your feedback regarding the hoses and will certainly take it into consideration as we continue to improve our products. Our aim is to ensure that all our customers have a positive experience with our products and services, and your feedback helps us in that process. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are here to help and make sure you are satisfied with your Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent warranty service.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience with our warranty service. At Snow Joe + Sun Joe, we take great pride in standing behind our products and ensuring that our customers receive the support they deserve. Our team is committed to providing top-notch service and making sure that any warranty claims are handled with efficiency and care. If you ever have any more questions or need assistance in the future, please feel free to reach out to us. We are always here to help and serve you in any way we can. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good experience. Received replacement 100' hose. Shipment was quick. Thank you”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a good experience with our customer service and received a replacement hose promptly. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our valued customers like you have a smooth and hassle-free experience with our products. We take pride in promptly addressing any issues or concerns and providing timely solutions. Once again, thank you for choosing Snow Joe + Sun Joe. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are always here to help and make sure you have the best experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a great experience. My customer service representative was very knowledgeable and helped set up my warranty, as it was a gift , and I wasn't sure if the warranty should be registered with me or my daughter in law who purchased it for me. I appreciated the help.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your wonderful experience with us. We are thrilled to hear that our customer service representative provided you with knowledgeable assistance and helped you set up your warranty seamlessly. At Snow Joe + Sun Joe, we aim to make the warranty process as simple and efficient as possible for our customers. We understand the importance of ensuring that your product is protected, especially when it's a thoughtful gift from a loved one. If you ever have any more questions or need further assistance, please don't hesitate to reach out to us. We are always here to help and provide exceptional service to our valued customers like you. Once again, we appreciate your kind words and for choosing Snow Joe + Sun Joe. We hope you enjoy your product to the fullest and find it a valuable addition to your daily life. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service from”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you for your kind words! We greatly appreciate your positive feedback about our customer service. At Snow Joe + Sun Joe, we are committed to providing excellent support to our valued customers. We take pride in delivering top-notch assistance and ensuring that any issues or concerns you may have are promptly addressed and resolved. Your satisfaction is of utmost importance to us, and we are thrilled to hear that you had a great experience with our team. If there's anything else we can do for you or if you have any further questions, please don't hesitate to let us know. We are always here to assist you and ensure that you have the best experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a leaking issue with the Aquajoe 25 ft hose and Nonalyn took care of my problem promptly. I had a new hose delivered to my home in 3 days.”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our customer service team and that Nonalyn was able to promptly address and resolve the leaking issue with your Aqua Joe hose. At Snow Joe + Sun Joe, we strive to provide quick and efficient solutions to any problems our customers encounter with our products. Your satisfaction is our priority, and we are delighted to know that we could meet your expectations by delivering a new hose to your home within just 3 days. If you ever need further assistance or have any more questions in the future, please don't hesitate to reach out to us. We are always here to help you make the most of your garden hose and Snow Joe + Sun Joe products. Thank you once again for choosing our products, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a warranty issue with a product and they accepted the report and issued a replacement product at no cost. This is exactly why I bought the product in the first place. Not to mention the product has been great since I bought it in the first place.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for sharing your positive experience with us. We are delighted to hear that we were able to assist you promptly with your warranty issue and provide a replacement product at no cost. Ensuring customer satisfaction is our top priority, and we are thrilled that we could live up to your expectations. We take pride in the quality of our products, and it's fantastic to know that the product you purchased has been serving you well since day one. We believe in standing behind the reliability and performance of our products, and your satisfaction reinforces our commitment to providing top-notch customer service and exceptional products. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We are always here to help you make the most of your Snow Joe + Sun Joe experience. Once again, thank you for choosing our products, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am Surprisingly happy about our service with Sun Joe. The representative knew the product I was calling about as well as finding my information fast. Thank you so much for a positive experience”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a happy and smooth interaction with our customer service representative. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our representatives are knowledgeable and efficient in assisting our valued customers like you. Your satisfaction is of utmost importance to us, and we are delighted to know that we were able to meet your expectations. If you have any more questions, need further assistance, or want to explore our products further, please feel free to reach out to us. We are here to help and always ready to provide the best service possible. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was excellent!”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, providing top-notch customer service is one of our highest priorities, and we are delighted to know that we met your expectations. Our team works diligently to ensure that all our customers receive prompt and helpful assistance for any queries or concerns they may have. If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I unfortunately had a hose that was defective but your customer service representative Marvin was extremely helpful in getting me a replacement hose on order before we even finished with my my phone call . He did a get job and I appreciate that your company stood behind the warranty for their product. I jus wanted to let you know that you should present the flex hose as a great gift for us older people who have problems using vinyl hoses that are heavy and clumsy. He said that there was no need to send back the hose. So as a old handyman I thought that the leak was caused by a bad crimp. I cut the hose were the leak was actually coming from and cut the hose only to find that that the interior rubber membrane of the hose had a slice in it . It didn't look like it wasn't torn apart because of a weak area but looked as it was a slice from a razor blade. The outer casing had No visible sings of damage . Well Thanks Again ! Bill Alger .”

Helpful Report

Posted 1 year ago

Dear Bill, Thank you for reaching out to us and sharing your feedback. We are truly sorry to hear that you encountered an issue with your hose, but we are delighted that Marvin was able to assist you promptly and efficiently. At Snow Joe + Sun Joe, we take great pride in providing exceptional customer service, and we are pleased to know that he was able to address your concerns and arrange for a replacement hose right away. Your satisfaction is of the utmost importance to us, and we are glad that we could stand behind the warranty for our product. We truly value your suggestion regarding the flex hose, especially for older individuals who may find it challenging to use heavier and bulkier vinyl hoses. We are always looking for ways to improve our product offerings to better meet the needs of our customers. As for the defect in the hose, we apologize for any inconvenience this may have caused. Our team works diligently to ensure the quality and reliability of our products, but occasionally, issues may arise. Your feedback is invaluable to us, and we will make sure to take this into consideration for future improvements. Once again, thank you for choosing Snow Joe + Sun Joe, and we appreciate your understanding and support. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“What a great experience. No hassle. Probably the best customer sevice i have experienced in a long time. Sent pics of issue and no problems with replacement. Rep was amazing and quick”

Helpful Report

Posted 1 year ago

Dear Karl, Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great and hassle-free encounter with our customer service team. At Snow Joe + Sun Joe, we strive to provide the best customer service possible, and it's heartwarming to know that our efforts made a difference for you. Our team takes pride in being attentive and efficient, and we're delighted that we could promptly assist you with your issue and arrange a replacement without any problems. Your kind words about our representative are truly appreciated. We take pride in our dedicated and knowledgeable team members who work diligently to ensure our customers' satisfaction. Once again, thank you for choosing Snow Joe + Sun Joe. We are grateful for your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The pole saw could cut down a mountain”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your review! We are thrilled to hear that you are satisfied with the performance of our pole saw. At Snow Joe + Sun Joe, we take great pride in providing high-quality products that meet and exceed our customers' expectations. Our pole saws are designed to be powerful and efficient, making light work of even the toughest cutting tasks. If you have any further questions or need any assistance with your pole saw or any of our other products, please don't hesitate to reach out to us. Our customer care team is always here to help and ensure that you have a positive experience with our brand. Once again, thank you for your feedback and for choosing Snow Joe + Sun Joe. We truly value your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience was quick and easy with Joe squared. Answered a couple of questions and my replacement hose is on its way. Thank Joe bros!! Awesome!!!!!”

Helpful Report

Posted 1 year ago

Dear Kevin, Thank you for sharing your wonderful feedback with us! We're delighted to hear that you had a quick and easy experience with our team at Snow Joe + Sun Joe. Our goal is to provide excellent customer service and ensure that our customers have a seamless experience when dealing with warranty or replacement requests. We're thrilled that we could assist you promptly and that your replacement hose is on its way. At Snow Joe + Sun Joe, we take pride in delivering top-notch products and customer support, and we're grateful for customers like you who appreciate our efforts. Thank you for choosing to go with Joe! If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and we appreciate your trust in us, and we look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Quick and easy warranty replacement. Associated were very friendly too”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that your warranty replacement process was quick and easy and that our team members provided friendly and helpful assistance. At Snow Joe + Sun Joe, we value our customers' satisfaction and strive to make our warranty processes as smooth and efficient as possible. It's great to know that we were able to meet your expectations and provide you with a positive experience. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure that you have a great experience with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great warranty service! Thank you!!”

Helpful Report

Posted 1 year ago

Dear Jeremiah, Thank you for your kind words! We are thrilled to hear that you had a great experience with our warranty service. At Snow Joe + Sun Joe, we take pride in standing behind the quality of our products and providing excellent customer service. We understand the importance of having peace of mind with your purchase, and our warranty is designed to ensure your satisfaction. If you ever have any questions or need further assistance, please feel free to reach out to us. We are always here to help and ensure that you have the best experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The machine leaked. I was still under Warranty and they replaced it without any problem. They sent me an upgraded version because they didn’t have the older model anymore. Now that’s professional cooperation and understanding. Thank you to the Snow Joe Sun Joe team.”

Helpful Report

Posted 1 year ago

Dear Cathy, Thank you for taking the time to share your experience with us. We are sorry to hear that your machine had a leakage issue, but we're glad we could promptly assist you with your warranty claim. At Snow Joe + Sun Joe, customer satisfaction is our top priority, and we always strive to provide professional and understanding service. We are delighted that we were able to replace your machine with an upgraded version, ensuring that you have a reliable and efficient product. Thank you again for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We value your loyalty and appreciate the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They answered all my questions and got my warranty taken care of”

Helpful Report

Posted 1 year ago

Dear Brook, Thank you for sharing your positive feedback regarding our customer service. We are delighted to hear that our team was able to address your questions and assist you in getting your warranty taken care of. At Snow Joe + Sun Joe, we always aim to provide prompt and reliable customer support to ensure our customers' satisfaction. Your experience is a testament to our commitment to delivering excellent service. Thank you again for choosing Snow Joe + Sun Joe. If you ever need further assistance or have any more questions, please don't hesitate to reach out to us. We are here to help and are dedicated to ensuring your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,247 reviews