Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cherry Villarin did a great job with a replacement hose. Her response was quick and professional.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for sharing your positive experience with Cherry and our customer service team. We're thrilled to hear that she provided you with quick and professional assistance in getting a replacement hose. Your satisfaction is important to us, and we're glad to know that we could address your needs efficiently. If you ever have any further questions or require assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had to submit a warranty claim and the customer service team was excellent to deal with! Quick response and turn around time.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us with your warranty claim. We're pleased to hear that our customer service team was able to provide you with an excellent experience. Quick responses and efficient resolutions are important to us, and we're glad we could assist you promptly. If you ever have any more questions or need further assistance, please don't hesitate to get in touch. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Far exceeded my expectations for a second time.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're delighted to have exceeded your expectations not just once, but twice! Thank you for your continued support and trust in Snow Joe + Sun Joe. Providing exceptional service and products is our top priority, and we're thrilled that we could meet and even surpass your needs. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent was very helpful and nice.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're pleased to hear that our agent was helpful and provided you with a nice experience. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cedrick was very helpful with addressing my leaking wand issue. I was pleased.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're glad to hear that Cedrick was able to assist you with your leaking wand issue and that you were pleased with the resolution. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Plwasant to work with and no hassles”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're delighted to hear that your experience with us was pleasant and hassle-free. Our goal is to make sure our customers have a smooth and enjoyable interaction with our team. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Representative was friendly and helpful in resolving my problems..”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you for taking the time to leave a review. We're glad to hear that our representative was able to assist you in resolving your issues. Providing friendly and helpful service is a priority for us, and we're pleased that we could meet your expectations. If you ever have more questions or need assistance in the future, please feel free to contact us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Our mower wasn't working after only having it a few short months. After troubleshooting over the phone and with the failure to get mower to operate, he was advised that it would be replaced. We were very pleased with customer service and your company.”

Helpful Report

Posted 1 year ago

Dear Jim, Thank you for sharing your experience with us. We're delighted that our customer service team could assist you effectively and arrange for the replacement of your mower. Our goal is to ensure your satisfaction and provide solutions when issues arise. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support of Snow Joe and Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I can't imagine an easier and faster resolution to my warranty claim! I received the replacement unit in a total of 4 days, with no fuss or problems of any kind. All my friends already know how it went, and it is very reassuring to know that problems are so easily solved with SunJoe. Not at all like my experience with some other manufacturers. As you can see, I'm a very, very happy camper!”

Helpful Report

Posted 1 year ago

Dear Dragan, We greatly appreciate your positive feedback! It's fantastic to hear that your warranty claim was handled swiftly and efficiently, providing you with a seamless replacement experience. We pride ourselves on delivering top-notch customer service and ensuring our customers' satisfaction. If you ever have more inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Understood, troubleshot, and solved my issue with a warranty replacement.”

Helpful Report

Posted 1 year ago

Dear Todd, Thank you for your feedback. We're glad to hear that our team was able to quickly understand and resolve your issue with a warranty replacement. Providing efficient solutions is our top priority, and we're here to assist you whenever you need us. If you have any more questions or require further assistance, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fovall was excellent to work with, very professional and polite.”

Helpful Report

Posted 1 year ago

Dear Marsha, Thank you for sharing your positive experience with Fovall. We're thrilled to hear that he provided you with excellent and professional assistance. We take pride in our customer service team and their dedication to ensuring your satisfaction. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service from Ray. He gave me some troubleshooting tips that helped fix the issue I had with my pressure washer.”

Helpful Report

Posted 1 year ago

Dear Richard, We appreciate your kind words and are delighted to hear that Ray was able to provide you with helpful troubleshooting tips to resolve the issue with your pressure washer. Our goal is to ensure that you have a positive experience with our products and services, and we're here to assist you whenever you need support. If you have any more questions or concerns in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called to resolve my power washer issues (which I have enjoyed owning) and the staff helped me toubleshoot, then ordered me a replacement since mine seems to not be fixable. Excellent care and helpfulness.”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you for reaching out to us to address the issues with your power washer. We're glad to hear that our staff was able to assist you in troubleshooting and arranging a replacement for your unit. Your satisfaction is our top priority, and we're here to ensure that you continue to enjoy your products to the fullest. If you ever have any further questions or need assistance, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Issue was dealt with quickly and professionally. Thanks!”

Helpful Report

Posted 1 year ago

Dear Kimberly, Thank you for sharing your positive feedback with us! We're pleased to hear that our team was able to address your issue promptly and in a professional manner. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to ensure your satisfaction and provide you with the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Snow Joe stands behind their products. I’ll look for their logo in the future”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback and for recognizing Snow Joe's commitment to standing behind our products. We're delighted to know that you had a positive experience with us. When you see our logo in the future, you can trust that we'll continue to provide the same level of quality and support. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here for you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty replacement of 100' hose was fast and easy. Reymond Cosares (Contractor) (snowjoe.com support) was very helpful. thanks”

Helpful Report

Posted 1 year ago

Dear Scott, Thank you for taking the time to share your experience with us! We're delighted to hear that your warranty replacement process for the 100-foor garden hose went smoothly and efficiently. We're glad that Reymond provided you with helpful assistance. If you have any more questions or need further support, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with top-notch service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I love my hoses and can’t say enough good about the customer service I received. You do stand behind your product”

Helpful Report

Posted 1 year ago

Dear Deloris, Thank you for your kind words! We're thrilled to hear that you're loving our hoses and that you had a positive experience with our customer service team. Standing behind our products and ensuring your satisfaction is a core value for us. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help and appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience with Sun Job regarding a replacement of my lawnmower was excellent. I could not be more happy with the outcome,”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're thrilled to hear that you had an excellent experience with Sun Joe regarding the replacement of your lawnmower. Your satisfaction is important to us, and we're glad we could provide a solution that left you happy with the outcome. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer support staff were excellent in dealing with two leaking hoses.”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you for taking the time to share your experience with us. We're pleased to hear that our customer support staff were able to assist you with the leaking hoses. Your satisfaction is important to us, and we're here to ensure that any issues you encounter are resolved promptly and efficiently. If you have any further questions or need assistance in the future, please feel free to reach out to us. We appreciate your support and look forward to continuing to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Item is under warranty. The unit burned up. Warranty kicked in. Contacted Snow Joe and they had a new unit sent out in a couple of days. Outstandinq!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service team. We're glad to hear that we could assist you with your warranty claim promptly and provide you with a new unit. Ensuring our customers' satisfaction and resolving any issues you encounter is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,247 reviews