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Shop Joe Reviews

4.6 Rating 1,247 Reviews
90 %
of reviewers recommend Shop Joe
Company Reviews Questions Metrics
4.6
Based on 1,247 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shop Joe Reviews
Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Eugene Werley
Verified Buyer
“I have a number of products from this company. I am very happy with them. On the very rare situation that I have to contact the company with a question or issue, they are very quick to respond and correct the situation.”
Helpful Report
Posted 1 year ago
Dear Eugene, Thank you for your kind words and for being a valued customer. We're thrilled to hear that you have been enjoying our products and are satisfied with our customer service. Your satisfaction is our priority, and we're always here to help with any questions or issues you may have. If you ever need further assistance or have any inquiries in the future, please don't hesitate to reach out. We look forward to continuing to provide you with excellent products and support. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Marianne Rose
Verified Buyer
“Excellent impressive service working with agent Maria R - thank you !!”
Helpful Report
Posted 1 year ago
Dear Marianne, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had an excellent and impressive service interaction with our agent Maria. Providing top-notch customer service is our priority, and we're glad she was able to assist you effectively. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your experience with our products and services remains outstanding. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Robert Gelow
Verified Buyer
“Customer service rep was wonderful and easy to talk to.”
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for your kind feedback! We're thrilled to hear that our customer service representative was able to assist you effectively. Providing excellent service is our top priority, and we're glad we could make your experience a positive one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Wesley Mclawhorn
Verified Buyer
“Great customer service and great warranty. Wouldnt go with anyone else! Keep up the awesome work!”
Helpful Report
Posted 1 year ago
Dear Wesley, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service and warranty support. Your satisfaction means a lot to us, and we're thrilled to have earned your trust. Rest assured, we'll continue to work hard to provide the best service possible. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Wonderful! Terrific! Quick! Easy! and all as promised. Thank You”
Helpful Report
Posted 1 year ago
Dear Valued Customer, We're thrilled to hear that you had a wonderful and terrific experience with our service! It's always our goal to provide quick and easy solutions as promised. Thank you for taking the time to share your positive feedback. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“I contacted the company for a 100' water hose that broke in 1 week of its purchase. i was dealt with nicely and my request to replace that hose was accepted. I got replacement Hose in next 4-5 days. Thanks Snow Joe”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your feedback with us. We're glad to hear that our customer service team was able to assist you promptly and that you received a replacement for your water hose in a timely manner. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with our products. If you ever have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. We're here to help and make sure you have the best possible experience with Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“No hassles everything went smoothly. The item was replaced and customer service was outstanding. The first item ever purchased from your company.”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're delighted to hear that your replacement process went smoothly and that you found our customer service to be outstanding. We're honored to have been your choice for your first purchase, and we hope it's just the beginning of a great relationship. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with the best possible service. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“The customer service representative was very supportive and helpful. He explained me all the options I had to find a solution to my issue.”
Helpful Report
Posted 1 year ago
Dear Valued Customer, We're thrilled to hear about your positive experience with our customer service representative. It's wonderful to know that they were able to provide you with the support you needed and explain all the available options to help resolve your issue. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers feel valued and supported. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're here to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Great deal and the customer service is the best !”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your feedback with us. We're pleased to know that our team at Snow Joe + Sun Joe was able to promptly address your concern about the missing rubber washer on your hose. We apologize for any inconvenience this may have caused, but we're glad we could provide a solution by sending you a brand-new hose replacement. Our commitment to standing behind our warranty and ensuring customer satisfaction is paramount to us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and trust in our products. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“hose we had was either missing a rubber washer or it had come out somehow and I called Snow Joe to see if they could send a rubber washer - but they were out but send a brand new hose replacement which was very nice - so they definitely stand behind their warranty”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your experience with us. We're glad to hear that our team at Snow Joe + Sun Joe was able to assist you promptly when you encountered an issue with your hose. It's our commitment to stand behind our warranty and provide solutions that exceed our customers' expectations. We appreciate your kind words and understanding regarding the situation. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We're dedicated to providing you with reliable products and excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Gloria Yang
Verified Buyer
“Great customer support team. While not a desirable event, my hose broke the 2nd time since my initial purchase. Since it is within the warranty period, they gladly agreed to send me a replacement hose. They gave me tips to store and handle the hose that I will definitely follow more closely. I do not like to keep getting replacement hoses from them.”
Helpful Report
Posted 1 year ago
Dear Gloria, Thank you for sharing your feedback with us. We are glad to hear that you had a positive experience with our customer support team. While we understand that it may not be ideal to have your hose break, we are pleased to know that we were able to assist you promptly and provide a replacement hose under the warranty. Our goal is to ensure that our customers are satisfied with their purchases and that any issues are resolved as efficiently as possible. We appreciate your willingness to follow the tips we provided for storing and handling the hose. Proper care and maintenance can help extend the life of the hose and minimize the need for replacements. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help and want to ensure that you have a satisfactory experience with our products. We value your loyalty, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Excellent customer service. Easy to use, friendly staff and the warranty is backed as advertised! Thanks”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had an excellent customer service encounter and that you found our staff to be friendly and helpful. At Snow Joe + Sun Joe, we take pride in providing top-notch customer support and ensuring that our customers have a seamless and pleasant experience. We are delighted that you found our warranty service to be as advertised and that it met your expectations. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to help and are committed to ensuring your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Gerald Lovett
Verified Buyer
“Amiel was wonderful.”
Helpful Report
Posted 1 year ago
Dear Gerald, Thank you for sharing your feedback with us! We are delighted to hear that you had a wonderful experience with Amiel. At Snow Joe + Sun Joe, we strive to provide the best possible support to our valued customers, and we are thrilled that he could meet your expectations and assist you promptly. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We are always here to help and ensure your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“SunJoe replaced my Digital Cordless Air compressor under warranty. Customer Support member Ray was very helpful at finding my original purchase and registration information in order to offer me a new replacement compressor. We use it a lot! My granddaughters especially. We love the portable convenience and great performance we get from it. Fantastic product!”
Helpful Report
Posted 1 year ago
Dear James, Thank you so much for taking the time to share your wonderful experience with our customer support team! We are thrilled to hear that you had a positive interaction with Ray and that we could promptly assist you with your warranty claim for the air compressor. At Snow Joe + Sun Joe, we take pride in providing excellent customer service and ensuring our customers' satisfaction. Ray is indeed a valued member of our team, and we are delighted that he could quickly locate your purchase and registration information to offer you a new replacement compressor. We are glad to know that you and your granddaughters love the portable convenience and great performance of our digital air compressor. It's always rewarding to hear that our products are making a positive impact and meeting the needs of our customers. Thank you for choosing Snow Joe + Sun Joe products. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We are here to help and are committed to providing you with top-notch service. Your satisfaction is essential to us, and we look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Bob Cann
Verified Buyer
“Superb customer service!!!”
Helpful Report
Posted 1 year ago
Dear Bob, Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a superb experience with our customer service team. At Snow Joe + Sun Joe, providing exceptional customer service is at the core of our values, and we are delighted that we were able to meet your expectations. Our team is committed to assisting our customers promptly and efficiently, ensuring that your needs are met and that you have a positive experience with our products and services. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We are always here to help and make sure you are fully satisfied with your Snow Joe + Sun Joe products. Once again, thank you for choosing Snow Joe + Sun Joe. We are grateful for your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Pat Dunning
Verified Buyer
“Customer support is very to with a quitclaim with their response. Also very good at getting right back and solving the issue”
Helpful Report
Posted 1 year ago
Dear Pat, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience with our customer support team. Our goal is to provide quick and efficient assistance to our valued customers, and we are delighted that we were able to promptly address and resolve your issue. At Snow Joe + Sun Joe, we take great pride in our commitment to excellent customer service, and it's heartwarming to know that our efforts have made a positive impact on your experience with us. If you ever have any more questions or need further assistance in the future, please feel free to reach out. We are here to help, and your satisfaction is our top priority. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe for your outdoor maintenance needs. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Excellent customer service! Quick and easy warranty replacement! Will highly recommend Snow Joe products to everyone! Looking forward to buy more Snow Joe products in the future!”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for your wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team and that the warranty replacement process was quick and easy for you. Your satisfaction is our utmost priority, and we're delighted to know that you're happy with our products and service. We truly appreciate your recommendation of Snow Joe products to others. Rest assured, we will continue to strive for excellence in delivering high-quality products and exceptional customer service to all our valued customers like yourself. Should you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with more Snow Joe products that meet your needs and expectations. Thank you once again for choosing Snow Joe + Sun Joe. We greatly value your business and feedback. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“Christian Gonzales was extremely professional and honored the SnoJoe/SunJoe warranty with a replacement. I am very pleased with his wonderful customer service.”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your positive experience with us. We're thrilled to hear that Christian provided you with excellent customer service and honored the warranty by arranging a replacement for your Snow Joe + Sun Joe product. Your satisfaction is our top priority, and we're glad that we could assist you promptly and professionally. If you ever have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you have a smooth and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your feedback and appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“If you have an issue they are so helpful in finding you a fair resolution, thank you!”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our team was able to provide you with helpful assistance and find a fair resolution to your issue. Ensuring our customers' satisfaction is of utmost importance to us, and we're glad that we could meet your expectations. If you ever encounter any other concerns or have further questions, please don't hesitate to reach out to us. We're here to provide ongoing support and make sure you have a great experience with our products and services. Thank you for choosing Snow Joe + Sun Joe. We truly value your business and appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“Very pleasant to talk to. He solved my problem promptly!!!”
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a pleasant interaction with our representative and that he was able to promptly resolve your issue. Providing exceptional customer service is one of our top priorities, and we're glad to know that we could assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure your satisfaction with our products and services. Thank you once again for choosing Snow Joe + Sun Joe. We truly value your business and appreciate your kind feedback. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Shop Joe is rated 4.6 based on 1,247 reviews
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