Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is outstanding. Product is fair but usable. Thank you.”

Helpful Report

Posted 2 years ago

Dear Joel, Thank you for your kind words and feedback. We're glad to hear that you found our customer service to be outstanding. We appreciate your honesty about the product and we value your input. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us. We're here to ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great representive and customer service”

Helpful Report

Posted 2 years ago

Dear Glenn, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you had a great experience with our customer service representative. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and your satisfaction is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was treated very well by your customer service representative. Unfortunately my unit was no longer under warranty. I was hoping to pay for a new auger on my unit but she told me that was not possible. I have two 24 volt batteries and charger and need a new unit for next winter. I was hoping you might have some units available”

Helpful Report

Posted 2 years ago

Dear Thomas, Thank you for reaching out to us and sharing your experience with our customer service representative. We appreciate your feedback and are glad to hear that you were treated well during your interaction. We understand your need for a new unit and apologize for any inconvenience caused by the warranty expiration. Unfortunately, we currently do not have any units available for replacement. However, we recommend keeping an eye on our website or place you on a waitlist and notify you once the product is back in stock. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Marvin was extremely helpful.”

Helpful Report

Posted 2 years ago

Dear Larry, Thank you for your feedback and for recognizing our superior customer support. We're delighted to hear that we were able to assist you in a timely manner and provide you with the service you deserve. At Snow Joe + Sun Joe, we take pride in delivering exceptional customer support to ensure that our customers' needs are met efficiently. Your satisfaction is important to us, and we're glad we could meet your expectations. If you have any further questions or need any assistance, please feel free to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Superior customer support and timely manner.”

Helpful Report

Posted 2 years ago

Dear Amy, Thank you for your kind words and positive feedback. We're thrilled to hear that you experienced superior customer support from our team and that we were able to assist you in a timely manner. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers' needs are met efficiently. Your satisfaction is our top priority, and we're glad to know that we delivered on that promise. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Absolutely great service to replace a defective part and delivered in two days.”

Helpful Report

Posted 2 years ago

Dear Gary, Thank you for sharing your positive experience with us. We're delighted to hear that you received absolutely great service when replacing a defective part and that the replacement was delivered to you within two days. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and ensuring that our customers receive prompt and efficient solutions. We appreciate your feedback and are pleased to know that we met your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I called in for a warranty replacement on a fiber jacket hose I had purchased late last season. Marvin made the process very simple, and was very helpful with everything I needed.”

Helpful Report

Posted 2 years ago

Dear Morgan, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Marvin provided you with excellent customer service and made the warranty replacement process simple and hassle-free. At Snow Joe + Sun Joe, we strive to ensure customer satisfaction by providing efficient and helpful support. We appreciate your kind words and will pass along your feedback to Marvin and the rest of our team. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service and support.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your kind words regarding our customer service and support. We strive to deliver excellent service to our valued customers, and we're thrilled to hear that we met your expectations. At Snow Joe + Sun Joe, we believe in providing prompt and efficient assistance to ensure a positive experience for all our customers. Your satisfaction is our top priority, and we're glad to know that we were able to meet your needs. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Mel Alinabon was very professional and helpful. He took care of handling my questions and took care of the request in just a few minutes. Very happy with Snow Joe and their employee.”

Helpful Report

Posted 2 years ago

Dear Donna, Thank you for sharing your positive experience with Mel from our customer service team. We're thrilled to hear that he provided you with professional and helpful assistance, promptly addressing your questions and fulfilling your request in just a few minutes. At Snow Joe + Sun Joe, we take pride in our dedicated team members who go above and beyond to provide excellent customer service. We're delighted to know that Mel's efforts contributed to your satisfaction with our company. We truly appreciate your kind words and your happiness with both Snow Joe and our employee. If you have any further inquiries or need assistance in the future, please feel free to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had a problem with dethatcher and the customer service experience was outstanding. I received my new dethatcher yesterday and today I dethatched and scarified my lawns. I am a very happy customer and highly recommend the product. I also have a Snow Joe which I just love.”

Helpful Report

Posted 2 years ago

Dear Rayner, Thank you for sharing your wonderful experience with our customer service team. We're delighted to hear that you had an outstanding experience and that we were able to promptly resolve the issue with your dethatcher. It's great to know that you received your new dethatcher and were able to successfully dethatch and scarify your lawns. We're thrilled to have played a part in helping you achieve a well-maintained lawn. We appreciate your recommendation and are thrilled to hear that you love your Snow Joe product as well. At Snow Joe + Sun Joe, we strive to provide high-quality products and exceptional customer service, and your satisfaction is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service. They have expediently assisted in correcting problems with their products.”

Helpful Report

Posted 2 years ago

Dear Emery, Thank you for your kind words and for taking the time to share your positive experience with our customer service team. We're thrilled to hear that you received excellent service and that we were able to promptly assist you in resolving any issues you encountered with our products. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers are satisfied with their purchases. Your feedback is greatly appreciated, as it motivates us to continue delivering the highest level of support and assistance. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I needed a part for my pressure washer. You did not have it in stock, but were able to give me the specs for this general hardware item. I found it on Amazon with this info, bought it and fixed my problem for less than $10, inc shipping. This was a "no sale" for Sno-Joe, but a happy customer.”

Helpful Report

Posted 2 years ago

Dear Jacob, Thank you for sharing your experience with us. We're glad to hear that our team was able to assist you in finding a solution for your pressure washer, even though we didn't have the specific part in stock. Providing you with the specifications for the general hardware item allowed you to find it on Amazon and successfully fix your problem at an affordable price. While it may not have resulted in a direct sale for Snow Joe, your satisfaction as a customer is our top priority. We appreciate your resourcefulness in finding a suitable solution and we're thrilled to have played a part in helping you resolve the issue with your pressure washer. If you ever need further assistance or have any questions in the future, please feel free to reach out to us. We're here to support you and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Outstanding Customer Service... I purchased the Snow Joe tiller/cultivator. I had an issue with it on first run. I contacted their customer service. The issue was quickly resolved, and I received a new tiller/cultivator within days of send the original back. Next yard equipment that I purchase, I will be looking to Snow Joe and their products.”

Helpful Report

Posted 2 years ago

Dear Gordon, Thank you for your wonderful review! We're thrilled to hear that you had an outstanding experience with our customer service team regarding your Snow Joe tiller/cultivator. We apologize for the initial issue you encountered, but we're glad we were able to quickly resolve it and provide you with a new tiller/cultivator. Your satisfaction and trust mean a lot to us, and we appreciate your loyalty to Snow Joe. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help and provide you with reliable yard equipment. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Was very friendly an got me taken care of”

Helpful Report

Posted 2 years ago

Dear Jim, Thank you for your review! We're delighted to hear that you had a friendly and positive experience with our customer service team. Providing excellent service and ensuring our customers are taken care of is our top priority. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service...”

Helpful Report

Posted 2 years ago

Dear Bill, Thank you for your review! We appreciate your kind words about our customer service. Providing excellent service is one of our top priorities, and we're glad to hear that we met your expectations. If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent service from represent by phone. My email was ignored by sunjoe and never got an answer back.”

Helpful Report

Posted 2 years ago

Dear Joe, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our email communication. We strive to provide excellent service across all channels, and it's disheartening to hear that your email inquiry was overlooked. We appreciate your patience and understanding during this time. If there is anything specific you would like assistance with, please let us know, and we'll do our best to address your concerns promptly. We value your business and hope to make your future experiences with Snow Joe + Sun Joe more satisfactory. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Dear James, Thank you for your review! We appreciate your kind words about our customer service. Providing great customer service is one of our top priorities, and it's rewarding to know that we met your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great, customer service representative was very professional and helpful.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for your review! We're delighted to hear that our customer service representative provided you with professional and helpful assistance. We strive to deliver excellent customer service, and it's always gratifying to know when we meet that goal. If you have any further questions or need any additional support, please feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Needed customer service help. Fast and responsive to problem. Exceeded expectations.”

Helpful Report

Posted 2 years ago

Dear Greg, Thank you for taking the time to share your positive experience with our customer service team. We're glad to hear that we were able to exceed your expectations and provide you with fast and responsive help. If you need any further assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Patient and helpful”

Helpful Report

Posted 2 years ago

Dear Jim & Ann, Thank you for taking the time to share your feedback! We're delighted to hear that our team provided you with patient and helpful service. We believe in assisting our customers every step of the way, and it's great to know that we met your expectations. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,247 reviews