Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I very much impressed with Snow Joe+Sun Joe.Specially Christian Sarocam walked me thru whole process .I could never have got my replacement without his help. The whole thing was done in a record time.Experience was better than a local store.”

Helpful Report

Posted 2 years ago

Dear Harcharan, Thank you for sharing your experience with our customer service team. We are thrilled to hear that Christian Sarocam provided you with excellent support and helped you obtain a replacement quickly. Our team takes great pride in providing prompt and efficient service to all of our customers. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very good!!!!”

Helpful Report

Posted 2 years ago

Dear Gregg, Thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our customer service team! If you have any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Your return policy is unmatched. I try to order only replacement parts so that I can repair the unit myself and avoid trashing it. SunJoe offered a replacement unit, no questions asked. Good communication also!”

Helpful Report

Posted 2 years ago

Dear Robin, Thank you for your positive review of our return policy and customer service. We are thrilled to hear that you had a good experience and that our team was able to assist you with a replacement unit. Our goal is always to provide the best service possible to our customers and we appreciate your feedback. We understand the importance of repairing and maintaining our products, and we're glad to hear that you feel our return policy reflects that. We strive to make the return process as easy and hassle-free as possible for our customers, and we're happy that you found our communication helpful. Thank you again for your support of Snow Joe + Sun Joe, and we look forward to continuing to provide you with the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Chris was very helpful”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for sharing your positive experience with Snow Joe + Sun Joe Customer Care. We are thrilled to hear that Chris was able to assist you effectively. We take pride in providing exceptional customer service, and we are happy that we were able to meet your needs. Please don't hesitate to reach out if you have any further questions or concerns. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Jaycel Maasin was prompt in responding to my inquiry. Once I uploaded a photo of the broken hose, she quickly sent a replacement. Thank you Jaycel for all your help. Continue to be safe and many blessings to you and your family.”

Helpful Report

Posted 2 years ago

Dear Jane, Thank you for sharing your experience with Snow Joe + Sun Joe customer support. We're thrilled to hear that Jaycel was able to assist you promptly and send you a replacement for the broken hose. We will definitely pass along your kind words to Jaycel, and we're sure she will be delighted to hear that she was able to help you out. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The person I spoke with was very helpful and served my needs. Thanks for the support”

Helpful Report

Posted 2 years ago

Dear Wallace, Thank you for sharing your positive experience with our customer support team. We are glad to hear that our representative was able to provide you with the assistance you needed. At Snow Joe + Sun Joe, we take pride in our customer service and we strive to provide the best possible experience for our customers. Thank you for choosing our products and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Amazing customer service!”

Helpful Report

Posted 2 years ago

Dear Ray, Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had an amazing customer service experience with us. Providing top-notch support is one of our highest priorities, and we're glad we were able to meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out to us again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My high-pressure washer was under warranty and it failed after a year. Snow Joe was really easy to work with while this was under warranty. Great customer service”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you for taking the time to leave us a review. We are sorry to hear that your high-pressure washer failed after a year, but we are glad that our customer service team was able to assist you during the warranty period. Our team strives to provide the best possible service to our customers, and we are pleased to hear that we were able to meet your expectations. Please do not hesitate to contact us again if you need any further assistance. We appreciate your business and thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

Dear Nicholas, Thank you for taking the time to leave us a review. We are glad to hear that you had a positive experience with our customer service team. We always strive to provide exceptional service to our customers and are thrilled to see that we were able to meet your expectations. If you ever need assistance in the future, please do not hesitate to contact us. We are always here to help. Thank you again for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Perfect response”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We are thrilled to hear that you received a perfect response from our team. Our goal is always to provide exceptional customer service and we are glad that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service is great”

Helpful Report

Posted 2 years ago

Dear Ingrid, Thank you for taking the time to share your positive feedback with us. We are pleased to hear that you found our customer service to be great. Providing excellent customer service is one of our top priorities and we are glad to have met your expectations. Please feel free to reach out to us if you have any further questions or concerns. We are always here to help. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very good tanks”

Helpful Report

Posted 2 years ago

Dear Alain, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. If you need any further assistance in the future, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with a plugin snow blower losing some pieces on the thrower part. I wrote them an email and they replaced it free of charge.”

Helpful Report

Posted 2 years ago

Dear Greg, Thank you for taking the time to leave a review. We are happy to hear that we were able to resolve your issue and provide you with a replacement for the lost pieces on your snow blower free of charge. We appreciate your business and hope to continue providing you with quality products and exceptional customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very happy with our 3 in 1 garden tool!”

Helpful Report

Posted 2 years ago

Dear James, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are happy with your garden tool from us. We take pride in providing high-quality products that meet our customer's needs, and we are glad to know that we were able to deliver on that promise for you. If you have any questions or concerns in the future, please do not hesitate to reach out to us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe! Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with the Sun Joe wood shredder. Snow Joe customer support got back to me immediately and we resolved the issue quickly. They are really easy to deal with and stand by their products.”

Helpful Report

Posted 2 years ago

Dear Kathy, Thank you for taking the time to share your positive experience with our customer support team. We are delighted to hear that we were able to quickly resolve your issue with the wood shredder and that you found our team easy to deal with. We take pride in standing behind our products and providing exceptional customer service. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“These people put the customer in customer support”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer support team. We are thrilled to hear that we were able to provide you with exceptional service and that our team went above and beyond to help you with your needs. Our goal is to always put the customer first and we are glad to hear that our efforts have paid off. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Perfect as usual !”

Helpful Report

Posted 2 years ago

Dear Joe, Thank you for taking the time to share your experience with us. We are glad to hear that we were able to provide you with perfect service, as usual! We strive to provide all of our customers with top-notch service, and we're happy to hear that we were able to meet your expectations. If you have any other questions or concerns, please don't hesitate to reach out to us. Thank you for your continued support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They were extremely helpful. Could not have been more pleased with their professionalism and helpfulness.”

Helpful Report

Posted 2 years ago

Dear James, Thank you for sharing your positive experience with our Snow Joe + Sun Joe Customer Care team. We are thrilled to hear that we were able to provide you with exceptional customer service and that our team was professional and helpful in resolving your issue. We pride ourselves on providing outstanding service to our customers, and we appreciate your feedback. If you ever need assistance with any of our products in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“At the end of Feb 2023, my SunJoe CJ603E electric chipper stopped working properly. At first, I thought it was past the 2-year warranty but then realized it was still under warranty. I wrote to SunJoe and got a response from first Joshua Rizon. He made suggestions to try that didn't work. Then he asked for a video of the problem which I sent. Soon he wrote back that the machine was defective and I would be sent a replacement! I would receive a shipping label to return the defective machine. For a short time, the shipping label was "lost" in my husband's email trash. When I made a follow-up contact, Charlotte Senal responded to let us know that the label had already been sent. She was also a great help! Once we found the label and sent the defective unit, we almost immediately received a notice that the replacement was being sent and arrived within 2 days! It is working great! The CJ603E SunJoe chipper has been a great machine to use around our property. I have been able to quickly reduce brush and dried garden waste to great compost and mulch. It is easy to use, move, and store. The warranty coverage has been great and I am so happy to have a working chipper again. Thanks so much for a great machine and great customer service. Gerry & Jim Harvey”

Helpful Report

Posted 2 years ago

Dear Gerry, Thank you for taking the time to share your experience with us. We are thrilled to hear that our team, particularly Joshua and Charlotte, were able to help you resolve the issue with your electric chipper under warranty. We are also glad to hear that the replacement unit arrived promptly and is working great. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and we are delighted that we were able to meet your expectations. We are glad to hear that our chipper has been a great addition to your property, helping you turn brush and garden waste into compost and mulch with ease. Thank you for choosing us and for sharing your positive experience with us. We truly appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Rep was very nice”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for taking the time to share your feedback with us. We are glad to hear that our representative was able to assist you and provide you with excellent service. We appreciate your business and hope to continue to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,247 reviews