Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke the on/off switch on the Snow Joe within the first months of usage. Called to get a replacement, and was told that the switch was on back order. Checked back in a few weeks, was offered a replacement unit (bigger size) if I would send the broken switch unit back. I did that, received the replacement unit promptly .”

Helpful Report

Posted 2 years ago

Dear Gerald, Thank you for taking the time to share your positive experience with us. We're sorry to hear that you encountered an issue with the on/off switch on your snow blower, but we're glad that our customer service team was able to assist you with a quick and efficient resolution. We always strive to provide excellent customer service, and we're happy to hear that we met your expectations. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful with my return”

Helpful Report

Posted 2 years ago

Dear Christine, Thank you for taking the time to leave a review about your recent experience with our customer care team. We are thrilled to hear that we were able to assist you with your return and provide helpful service. Your satisfaction is our top priority, and we appreciate your business. Please don't hesitate to contact us again if you have any further questions or concerns. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Trey, my support person, was awesome. he answered every question, was friendly and successfully helped me with my issue.”

Helpful Report

Posted 2 years ago

Dear Thomas, Thank you for taking the time to leave us a review. We are thrilled to hear that Trey provided you with such awesome support and was able to successfully resolve your issue. We appreciate your kind words and hope to continue providing you with exceptional service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Answered all my questions.”

Helpful Report

Posted 2 years ago

Dear William, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We are glad to hear that we were able to answer all your questions and provide the help you needed. Please don't hesitate to reach out to us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was very impressed with Chris and the help he offered! I would definitely recommend Sun Joe!”

Helpful Report

Posted 2 years ago

Dear Ernest, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Chris was able to provide you with excellent service and assistance. We truly appreciate your recommendation and hope to continue providing you with great products and customer service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Marvin is great need more Cust reps like him”

Helpful Report

Posted 2 years ago

Dear Johnny, Thank you for taking the time to share your positive experience with Marvin from our customer service team. We are thrilled to hear that he provided you with great service and assistance. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible service and we are grateful for your feedback. We will be sure to pass along your compliments to Marvin and the rest of the team. Thank you for choosing Snow Joe + Sun Joe for your outdoor equipment needs. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“When I called I spoke to Alex and he was so helpful and pleasant.”

Helpful Report

Posted 2 years ago

Dear Alan, Thank you for taking the time to share your positive experience with our customer service representative, Alex. We are delighted to hear that he was helpful and pleasant during your call. We take great pride in providing top-notch customer service and it is always gratifying to hear that our efforts are appreciated. If you have any further questions or concerns, please don't hesitate to contact us again. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Christine Gonzales was great to work with. He was very helpful”

Helpful Report

Posted 2 years ago

Dear Gary, Thank you for sharing your experience with us. We are delighted to hear that Christian Gonzales provided you with great customer service and was able to assist you effectively. We appreciate your feedback and will pass along your kind words to Christian and the rest of our team. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent Customer Service Representative - friendly and knowledgeable.”

Helpful Report

Posted 2 years ago

Dear Barbara, Thank you for taking the time to leave us a positive review. We are delighted to hear that you had a great experience with one of our customer service team. At Snow Joe + Sun Joe, we strive to provide excellent customer service and we are thrilled to hear that we hit the mark for you. We appreciate your business and we hope to continue to provide you with the best possible service. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service. I'm not so sure about the hoses. Great concept, but poor execution. They sent me new ones, and I will try them and see if they get better flow than the first set. Or I might have to go back to the old fashioned kind of hose.”

Helpful Report

Posted 2 years ago

Dear Chrisse, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our customer service team. We apologize for any inconvenience caused by the hoses not meeting your expectations. We appreciate your willingness to give the new hoses a try and hope they work better for you. Please don't hesitate to contact us if you have any further concerns or questions. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They really backed their products”

Helpful Report

Posted 2 years ago

Dear Frank, Thank you for taking the time to leave us a positive review. We are glad to hear that you are satisfied with our products and appreciate your support. We always strive to provide high-quality products and excellent customer service. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Engineer was quick to respond with answer and solution”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind review! We are thrilled to hear that our engineer was able to provide you with a quick and effective solution to your issue. At Snow Joe + Sun Joe, we are committed to providing top-notch customer service, and it sounds like we were able to deliver that for you. If you ever have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great experience”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We're glad to hear that you had a great experience with us. Providing excellent customer service is a top priority for us, and we're always here to help with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had a busted hose after only 5 weeks and was very pleased how easy it was to fill out registration so it could be replaced under warranty.”

Helpful Report

Posted 2 years ago

Dear Joan, Thank you for taking the time to share your experience with Snow Joe + Sun Joe Customer Care. We are thrilled to hear that you found the registration process easy and that your issue was resolved promptly under warranty. We value your trust in our products and are committed to providing exceptional customer service. Please do not hesitate to reach out to us in the future if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The detergent selector switch and fitting broke on Ty pressure washer. I sent the whole unit back using the the prepaid ups shipping label. Within a week, I receiv3d a whole new unit. Excellent customer service!”

Helpful Report

Posted 2 years ago

Dear Steve, Thank you for sharing your positive experience with Snow Joe + Sun Joe Customer Care. We are thrilled to hear that our team was able to quickly resolve your issue with a broken detergent selector switch and fitting on your pressure washer. We pride ourselves on providing excellent customer service and are glad to know that we were able to meet your expectations. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They were responsive and quick to help with my issue.”

Helpful Report

Posted 2 years ago

Dear Sammi, Thank you for your kind review. We are thrilled to hear that our customer service team was responsive and quickly resolved your issue. At Snow Joe + Sun Joe Customer Care, we strive to provide the best possible experience for our valued customers, and we are glad that we could assist you in a timely manner. Please do not hesitate to reach out to us in the future if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Please see earlier review. I will keep promoting Snow Joe to everyone I know!”

Helpful Report

Posted 2 years ago

Dear Jerry, Thank you for your continued support and promotion of Snow Joe + Sun Joe. We are thrilled to hear that you have had a positive experience with our products and customer service. Your satisfaction is our top priority, and we appreciate your loyalty. If you ever need any assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My experience with customer support at Sno Joe was amazing. Very fast response and resolution executed quickly. The missing part was mailed to me and received within a week. Customer service is exceptional at this company and I have no hesitation in recommending their products. Service - like it used to be! Imagine that!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a review and for sharing your positive experience with our customer support team. We are delighted to hear that you were satisfied with the fast response and resolution provided to you, as well as the exceptional service received. We take pride in providing top-notch customer service, and it is always a pleasure to hear when our efforts have paid off. We will be sure to share your feedback with our team. Thank you for choosing Snow Joe + Sun Joe products and for recommending us. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The customer service person was very helpful as she provided me with the measurement details on the part I was needing which was not available at SnowJoe. I was able to order the part from another supplier.”

Helpful Report

Posted 2 years ago

Dear Tony, Thank you for taking the time to leave a review about your recent experience with our customer service team. We are happy to hear that our representative was able to assist you with the information you needed, even if we didn't have the part available. We always strive to provide the best service possible, and we appreciate your feedback. If you need any assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I RECEIVED EXCELLENT ENGLISH, KNOWLEDGE, AND HELP/ASSISTANCE !!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with our Snow Joe + Sun Joe customer care team. We're thrilled to hear that you received excellent assistance from our representative, who provided you with helpful and knowledgeable service. We pride ourselves on providing exceptional customer service and are always here to help our customers with any questions or concerns they may have. Thank you for choosing our brand, and we look forward to assisting you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,247 reviews