soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didnt Ignored all calls and e mails regarding broken cabinet, then I'm told your not responding because you have large sale at present. Showing your more interested in cash than helping ppl with faults”

Helpful Report

Posted 6 years ago

“It didn’t. I’ve never received my product and now don’t have a login to chase it.”

Helpful Report

Posted 6 years ago

“Charged £18 by DHL to receive the Parcel which was only £80 cost. Ignored when complained. Wouldn't touch this company again.”

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Posted 6 years ago

“Waited for a delivery that didn’t turn up to be told they sold my item to someone else and now it’s out of stock”

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Posted 6 years ago

“Almost every product arrived either faulty or damaged. When you’re paying premium prices, you expect items to be delivered in a perfect condition”

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Posted 6 years ago

“Soak DID NOT make me happy. Promised deliveries that failed to arrive - lost radiators and no one was remotely bothered. Unprofessional and shocking service- this was in August so why am I writing a review 3 months later?”

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Posted 6 years ago

“Although we eventually got the radiator we paid for the delivery time was horrendous with me having to email quite a lot and soak replying not a lot. Just factor in 3 weeks if waiting for appliances so you can let your plumber know.”

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Posted 6 years ago

“they haven't, in fact they have made us extremely unhappy and caused their product has caused thousands of pounds worth of damage to our home!!!!”

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Posted 6 years ago

“The products are good, but the customer service and delivery are appalling. I will never use again.”

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Posted 6 years ago

“2 orders a complete and utter waste of my time, 3 failed deliveries, smashed first delivery, soak after sales a complete waste of time, sales support useless, and now giving them an invoice for 3 days lost income as a result of there incompetence.”

Helpful Report

Posted 6 years ago

“Damaged bath panel 4 damaged sink units 2 damaged back to wall toilet units and a faulty cistern. Customer service was terrible when trying to get replacements. Poor quality products I will never purchase anything from soak again”

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Posted 6 years ago

“Nightmare from start to finish”

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Posted 6 years ago

“Quality of the suite was ok. The service awful. It says in the small print that if you choose free delivery they literally drop it all on the pavement outside the house. This was for my elderly mother. How would she have managed had we not been around? When I rang customer services I spoke to a very sharp woman. I asked for a manager to call me back. No manager rang. Never again!”

Helpful Report

Posted 6 years ago

“It didn't make me happy at all. The ordering process was fine. The delivery process was appalling. it took five deliveries and approximately a total of 4 hours on the phone trying to sort it.”

Helpful Report

Posted 6 years ago

“No response to my query yet, submitted over 10 days ago!!”

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Posted 6 years ago

“I have only marked one star as zero stars is not available. Order placed and accepted. Tried to delay delivery by e-mail (no reply). After 5 phone calls with lengthy holds it was agreed to delay delivery by 14 days. Then received notification of the delivery on original date. After several phone calls, delivery was cancelled. Order then arrived and had to be refused. Received refund eventually but not full refund (£150.00 short). Got full refund after another lengthy call. Then tried to re-order by phone and e-mail and had no response. Placed £1,000.00 order with a different supplier.”

Helpful Report

Posted 6 years ago

“I ordered several items worth over £2000. On my last order, I ordered 2 coupled toilet units as part of the items in my order in September. After 8 unsuccessful attempts with issues ranging from cracked cisterns to missed items, I have cancelled the order on the 20th of November. The incompetencies ranged from no notification of failed delivery to rude customer agents at courier company ( DX), who make it quite clear that its not their problem! The builders have longed left the property and so I have to rely on the their good will or pay another builder to fit the toilet. I am raising a complaint and have decided never to use this company again!”

Helpful Report

Posted 6 years ago

“Hi Kata Nagy, Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with. Click the link below to edit your original review. Kind Regards soak.com Please click here to revise your review Hello, My issue never been resolved. My main problem is the quality of your products. The cabinet had a mark on the side, a bath front panel arrived with a crack in the middle (has been replaced) the toilet flush button stuck in numeral occasions. The shower screen seal fell off in two weeks. All of this to be fixed cost me time and money. Unfortunately I don`t trust that the replacement will be any better quality however if you would like to solve my problem I would be very happy to change my review. Kind regards”

Helpful Report

Posted 6 years ago

“Made me unhappy customer service was bad phoned due to item going on sale one day after purchasing would not give me a discount very disappointed was told to return item then re order that would mean wasting time, money and energy.”

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Posted 6 years ago

“Terrible service and even worse products. Spent £1800+ and 4 items damaged, 3 items missing. received missing items 5 weeks after order.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews