soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not happy ! Paid 12.99 to have the radiator delivered on Wednesday 28th November did not arrive , soak refunded money . Radiator arrived 3rd December”

Helpful Report

Posted 6 years ago

“Didn't make me happy. Still waiting to be compensated for being pissed around on delivery. I buy houses, looking for many bathrooms. This will be the last. Disgusting amateurish company to deal with. Would AVOID”

Helpful Report

Posted 6 years ago

“Two basin tops delivered broken. Was promised a third replacement would be delivered immediately..that was well over one week ago..still waiting...no communication received as to when I will receive the goods that I paid for in advance”

Helpful Report

Posted 6 years ago

Dear Mr Waby, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your product. I can confirm that I have issued a replacement under the order number 285100, to arrive on an express delivery service. Your usual tracking information and further correspondence will be issued to yourself automatically. As a gesture of goodwill, I have refunded the delivery charge, which may take 3-5 working days to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Order did not arrive,constant arguements with customer service people regarding re ordering or refund.no.one listened or capable of sorting it out,sent numerous emails repeating myself over and over again, Practically accused me of lying,appalling customer service and took two months to get my money back,very stressed and ruined what should have been enjoyment of my new bathroom,thank god for victoria plumbing !”

Helpful Report

Posted 6 years ago

Dear Mrs Grenham, Thank you for your feedback, which we appreciate to improve our services. I have investigated in to your order and I can assure you that any problems that did arise have now been dealt with as an internal matter with the appropriate departments. I'd like to stress that your feedback has been taken on board and we would be happy to listen to any further information that you could provide. Once again, please accept my sincerest apologies for any inconvenience caused on behalf of Soak.com. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Soak don’t care about customers. After a order error made by a soak employee over the phone. The order was book for the wrong week. The customer services were useless and couldn’t even be bother to return my call. The call centre staff are under trained and incapable of answering any questions or being any help at all. Each call took at least 30 mins and was pointless. I don’t think I’ve dealt with a worse company.”

Helpful Report

Posted 6 years ago

Dear Mr Mitchell, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your order. I beleive that my colleague Alex has discussed this on your previous review with yourself and settled, though I'd be happy to discuss this further if you feel that your expectations have not been met. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“I purchased a wall cabinet with a bathroom suite, but did not open the items straight away to inspect as I was not ready to fit them. When I came to remove the cabinet from the packaging I noticed a large chunk missing next to one of the doors. When I contacted soak they would not refund or replace the item because I had not removed and inspected it within 14 days. Be careful not to purchase an item you're unable to remove and inspect within 14 days, as if there is any damage soak will be unwilling to help.”

Helpful Report

Posted 6 years ago

“Didnt arrive”

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Posted 6 years ago

“Didnt arrive”

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Posted 6 years ago

“Terrible customer service - don’t get back to you - only interested in taking your money”

Helpful Report

Posted 6 years ago

“Terrible customer service - only interested in taking your money. You have to chase them if there is an issue”

Helpful Report

Posted 6 years ago

“Terrible customer service - they are only interested in getting your money. Poor aftercare service is there is an issue. I would save your money on a company who cares about customer service.”

Helpful Report

Posted 6 years ago

“Absolutely awful experience with Soak.Ordered a bathroom suite and asked for it to be delivered on a specific date as I had Plumbers lined up to fit it.Even though Soak had 9 days advanced notice of my delivery date,and I was promised it would be delivered on agreed date it never turned up(even though I was sent text notices giving me a 2hour delivery time slot) anyway it turned up 4 days after it was meant to,meaning not only was I put behind schedule, I also had to pay 2 plumbers both half a days money for waiting around for the suite to arrive that arrived some 4 days later.I'll never use this Company again.”

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Posted 6 years ago

“You did not”

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Posted 6 years ago

“Terrible aftercare and customer service”

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Posted 6 years ago

“Ordered two bathroom suites from Soak. The toilet cistern arrived totally smashed, it took 3 phones calls, 5 emails (not one response to an email) and 7 weeks before a new cistern was sent out. The soft close toilet seat did not fit the toilet and the waste push close for the sink was the wrong one. Shocked at the terrible customer service. Would not recommend nor be ordering from them again. Order at your own risk but if you have builders in like we did then allow for delays because there is no quick rectification on their part!”

Helpful Report

Posted 6 years ago

“My enclosed shower mixer cartridge and chrome shroud burst off and soaked the whole of my bathroom, it’s soaked my kitchen walls and ceiling which I have to get plastered to fill in the damage the water has done. Soak.com are messing me around with this situation, they’ve said they won’t help with the cost of the repairs even though it was soak.coms product that was faulty and caused this damage, I won’t be using soak.com again, my fiancé has a plumbing and heating company and won’t be using soak.com for any of his work again. Very bad experience with soak.com.”

Helpful Report

Posted 6 years ago

“Extremely unhappy with service from start to finish. Taken at least 10 phonecalls - ordered but then emailed to say out of stock! Delivery date rearranged but then not delivered on arranged date (even though had taken day off work). Item returned but 1 month after collection no refund obtained - took another 2 phonecalls to sort out. Extremely disappointed”

Helpful Report

Posted 6 years ago

“My order didnt arrive ,then part order arrived 7 days later still waiting for other items”

Helpful Report

Posted 6 years ago

“I'm happy with the products I received, however I've sent countless emails over the past 2 months regarding products that haven't showed up that I've paid for with no indication when I'll recieve or that you will refund for what I haven't received, I was also recommended to buy products to accompany my new bath, that already come included with the bath. Really disappointed at the lack of after sale support”

Helpful Report

Posted 6 years ago

“They didn't make us happy and caused lots of stress.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews