soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't stick to their delivery schedule been waiting 3 weeks now for bath and vanity unit every week delivery getting pushed back”

Helpful Report

Posted 6 years ago

“they didn't”

Helpful Report

Posted 6 years ago

“Still waiting for an answer to my emails x3 and waiting for the operator to phone me back x 3”

Helpful Report

Posted 6 years ago

Dear Mr Herbert, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your order. After reviewing your case, I can see that my colleague has discussed this order with yourself on the 08th November. I have sent you a separate email to respond to if there are any further outstanding issues that you'd like to discuss with myself. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“I can’t rate the product because I never received it. Disgraceful company & appalling customer service.”

Helpful Report

Posted 6 years ago

Dear Mr Gleeson, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. I can confirm that your refund has already been refunded for the full order total. Your feedback is appreciated and has been passed on to the relevant department for further internal investigations. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Soak.com is a joke of a company, don't expect anything to be delivered on time, would never use again. 3 weeks for an item, failed delivery after failure. False promises. You end up chasing them everyday, they don't keep you updated.”

Helpful Report

Posted 6 years ago

Dear Mr Cottenham, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. As a gesture of goodwill for the inconvenience, I have refunded the delivery charge. Please allow 3-5 working days for this refund to appear back in to original payment method's account. Your feedback has been passed on to the courier and further investigations will take place as an internal matter. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“The sink in our delivery was smashed, ordered new one which was also smashed, ordered 3rd one which, you've guessed it, also smashed, at this point our builder was charging us by the day so we had to pay 2 extra days for delays and still ended up having to go out and physically buy an alternative that didn't match our suite exactly. Would not recommend.”

Helpful Report

Posted 6 years ago

Dear Mr Willis, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your product. I have sent you an email and requested photographs of the damaged item. I will be grateful if you could respond to my email at your earliest convenience so that I can look in to this matter further for yourself. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“They hide information on products, when you receive the unit you find out that things are missing in order. On top of this the delivery service of soak is a rip off and con, they offer free delivery on a £550 order only if you wait for over 8 days. If you want something within a few days then you need to pay a silly amount of £40, its pretty ridiculous.”

Helpful Report

Posted 6 years ago

Dear Nadim, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. After reviewing your case, I can confirm that the express delivery was paid for. As the order did not arrive on schedule, I have refunded this delivery charge as a gesture of goodwill, which may take between 3 and 5 working days to appear back in to the original payment method's account. Our courier offer a free delivery service for orders over £399 which will give you a bookable service (calendar) or a standard 2-8 working day delivery service, dependable on the weight and size of the items and the area that they are being delivered to. In regards to your missing items, I'd be happy to discuss this in further detail should you believe that your order is incomplete. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“They did not lied about sending vat invoice”

Helpful Report

Posted 6 years ago

“The returns service is really hard to deal with. I wanted to exchange the toilet but they couldn't provide me with some specific measurements of the new toilet. They just sent me what was already on the website. I was on hold for an inordinate amount of time. I will just return the toilet and order one from elsewhere. Dreadful.”

Helpful Report

Posted 6 years ago

Dear Ms Pruchnickyj, Thank you for your feedback. I apologise to hear that you have experienced difficulties gaining item specifications for a new item. I have searched our system for alternative measurements, though we do not store this information. Unfortunately, you are outside of the 14 days to return the unwanted item to ourselves, though we do have an exchange policy that allows you 365 days to return an unwanted item and place an order for a new product. Should you need further specifications than you were issued, please reply directly to the email and we will try our best to accomodate with this query. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Item arrived late, outside of the delivery window provided. Item was damaged. Contacted Soak to speak to them about this who said there was nothing they could do as we had accepted the item. They said this was in their terms and conditions. I called them and asked them for a copy of the said terms and conditions to be emailed to me, they said they would do this - however to date nothing has been received. Will not be using this company again.”

Helpful Report

Posted 6 years ago

“They haven't made me happy they have withheld money for goods returned over a month ago. I have made 4 lengthy calls only to be promised the money would be refunded, one month later this still hasn't happened. Do not purchase from soak.com unless you are sure the goods you are ordering are correct as you will struggle to get your money refunded.”

Helpful Report

Posted 6 years ago

“Absolutely shocking, paid for named day delivery on Friday 12 October, I have still not received my radiator. Impossible to get through to customer services on the phone unless you wait for 20 minutes plus and when you do get through they are simply not interested.”

Helpful Report

Posted 6 years ago

“They haven't!!!!!!!!”

Helpful Report

Posted 6 years ago

“They didn’t”

Helpful Report

Posted 6 years ago

“Poor communication between Soak and the delivery company, I had to chase Soak to find out when the items would be delivered. Told Soak and they apparently relayed the information to the delivery company that I required an hours notice to get to the delivery address and that never happened, asked again for the following day and never happened. There was a missing item when items were delivered even though this was on the delivery note! The one item arrived damaged! Soak offered me a replacement that also came damaged! In the end I had to take a day off work to drive to Soak to return the item to ensure I got one that wasn't damaged. Extremely unhappy.”

Helpful Report

Posted 6 years ago

“They have not made me happy, in fact I would go as far as to say they have added to what is a very stressful renovation. You are withholding money that does not belong to you and your aftercare is appalling”

Helpful Report

Posted 6 years ago

“Until they get a different delivery company, they will continue being useless.”

Helpful Report

Posted 6 years ago

Dear Sam, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. I can confirm your order has now been cancelled for you and a full refund has been processed for you on 11/10/2018. Please allow 3-5 working days from this date for the refund to show in your account. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Missing items, quality of bath not as good as expected”

Helpful Report

Posted 6 years ago

Dear Craig, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After having looked into your order further, I can confirm we have not received communication regarding the quality of the bath. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the item to assess the fault. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“It difficult to actually rate the product because I’m still waiting for a sink to get delivered that’s not broken! Hopefully 3rd time lucky and then I can actually get to complete my bathroom and use the products! I advice you check all your products once they are delivered to make sure they are not damaged.”

Helpful Report

Posted 6 years ago

Dear Barry, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm a replacement order was arranged for you, order number 2754878 which was delivered to yourself on 17/10/2018 on our own van. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Only part of the item arrived, wrapped in a flimsy piece of cardboard - other part was damaged”

Helpful Report

Posted 6 years ago

Dear Adam, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. Having looked into the order further, I can confirm a full refund has now been processed for you. Please allow 3-5 working days for the refund to show in your account. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews