soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn’t! Only part of the order was received - other part was damaged by delivery company. Have chased soak.com to return items, person responsible never available and nobody calls back. Dreadful customer experience”

Helpful Report

Posted 6 years ago

“It didn't, apart from the man in the warehouse who took the toilet out of my car!”

Helpful Report

Posted 6 years ago

Dear Shirley, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. I can confirm we have not received communication regarding any issues with your order. I have now taken over this case and await your response in order to ensure a resolution is reached. Having looked into the order further, I can confirm the items have been received back. The refund has been processed for you and this will show in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Not satisfied with product”

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Posted 6 years ago

Dear Nasreen, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After having looked into your order further, I can confirm we have not received communication regarding the quality of the item. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the item to assess the fault. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“It hasn’t made me happy at all. Two broken sinks and currently awaiting a third being delivered. Maybe you as a company should change your delivery company or package your products better!”

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Posted 6 years ago

“They didn’t”

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Posted 6 years ago

Dear Paul, I am sorry to receive your review. I have emailed you via a case asking how we can assist to rectify any issues you have. If you require any further assistance, please reply directly to this case and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

“I would like to score this but can’t. It arrived broken and was sent back. Response since has been poor. I emailed soak.com after lack of contact. Response said that it may take them up to 7 days to reply as they are busy. Jury out for now but can’t say j feel good about them right now”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. I do apologise for the delay in responding to you and for the inconveniences caused to you. Please could you provide me with your order number and I will be sure to look into this for you. Kind Regards Aliah

Posted 6 years ago

“Poor”

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Posted 6 years ago

Dear Linda, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. I can confirm a full refund for the whole order has now been processed for you please allow 2-5 working days for the refund to show in yourself. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Wrong basin vanity unit. Wrong toilet pan. Replaced ok but job was then 10 days late. Left with the job of disposing of the wrong heavy bulky items at my time and expense. Soak must have made a net loss on my ~£1800 order. I trust you did because if you still made a profit then you’re ripping people off.”

Helpful Report

Posted 6 years ago

Dear Shaun, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm a replacement order has been arranged, order number 2705631 which was delivered to yourself on 18th September. We are currently investigating the quality of the items you received as this is not the usual standard of our product. I have now taken over this case and we are looking into this as a matter of urgency to insure this does not happen again. I have now taken over this case and emailed yourself directly to discuss the issues with your order and I await your response in order to ensure a resolution is reached. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Sorry Soak did not make me happy at all. The service is slow. If you email them, you get a message saying it will take up to 7 days for a reponse... and that is definitely true because i still haven't had a response to my email and you only have 14 days in which to return the items. When you call and select the Returns Option, they don't answer but after 2-3 attempts, I chose the Sales Option and the call was answered immediately... so quick to take my money but not so quick to refund it. Having returned the item, 7 days later I still haven't received a refund. When I called, I was told the item hadn't arrived in the warehouse and I need to provide proof. I paid an enormous amount to return the items, insured them and paid for signed delivery option so there's no reason that they can't even process the refund promptly without asking for more proof of return.”

Helpful Report

Posted 6 years ago

Dear Rangita, Thank you for your enquiry. I apologise that your queries have not been responded to, due to the unusually high call and case volumes that we are currently experiencing. I can confirm that your goods have been confirmed as received and a refund has now been issued. Please allow up to 10 working days for the refund to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. Kind Regards, Anna

Posted 6 years ago

“What went wrong?... What went right??? Then soak.com email you when you leave a bad review asking you to change it saying that they've sorted the problem. Well you haven't told me if you have? And they continue to email you asking you to change it again and again”

Helpful Report

Posted 6 years ago

Dear Steve, Thank you for your feedback. I apologise that you feel that your experience with Soak.com has not been satisfactory on this occasion. After reviewing your order details, I can confirm that the code changes that were requested were actioned in the first instance. The delivery was rescheduled due to cancellation and a cistern was sent out as a replacement as a gesture of goodwill, although the cistern is not actually included in the MV2894 and states this on the website. I can only apologise for any inconvenience that may have been caused and would like for you to discuss this further with me if there are any oustanding queries. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Awful company. on my order, most of the things were missing and what did turn up was broken. I complained to the aftsrsales team who compleately ignored my email and never got back to me. My experience with Soak has been very disappointing and I wouldn't recommend using them.”

Helpful Report

Posted 6 years ago

Dear Mr Hodgetts, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products and delivery. I'd like to discuss this review further with you. Therefore, I have sent you a separate email which I'd like you to respond to at your earliest convenience. Upon response of my email, I will assist you further. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“I made the order for a date well in advance. My order arrives without bath and shower tray. Shower tray and bath arrive, one man, delivery I have to assist to avoid damage (I am 66 years old awaiting hernia operation). On further inspection bath panel damaged and basin damaged. 7 bath panels later we got one that was not damaged, basin delivered by a very angry DX driver. I had also asked for the help of a senior member of Soak team, as I was getting nowhere and my plumber was waiting to install bathroom. I spent over 5 hours on the phone to Soak plus a lot of emails. I also lost a lot of time from my work trying to get my order completed. I am now waiting for my final refund which was agreed on the 28th of August 2018. It was refreshed on the 7/09/2018 and again today. I have also read on Trust pilot a lot of negative feedback about Soak, I hope my issue will not be one of them. Thank you to the Soak driver who drove from Nuneaton and back again to deliver my bath panel. Regards Pat”

Helpful Report

Posted 6 years ago

Dear Mr Wilson, Thank you for your feedback. I have sent you an email in regards to your review. I would be grateful if you could respond at your earliest convenience, so that we can discuss any outstanding issues in further detail. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“they never”

Helpful Report

Posted 6 years ago

“I am not happy. We are missing a set of radiator valves that were not delivered. I emailed but still waiting ten days later.”

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Posted 6 years ago

Dear Sir / Madam, Thank you for review. I can see that my colleague has been in touch with you today via your case advising you regarding the purchase of these valves. If you require any further assistance please do not hesitate to contact us again. Kind Regards Aliah

Posted 6 years ago

“I have been asked to revise my negative review ‘because it has been delt with’ but I do not feel this is the case. I purchased a full bathroom from Soak which included a ‘soft square’ bath. I received a bath that was clearly marked as ‘round’ and had a different product code. Soak told me on several occasions that I had received the correct item but ‘it just looked different to the online images’?! They offered me a 30% refund which they said I would receive in up to 10 working days. I did not receive it until after the 10 working days when chased them up about it. I have also complained about a faulty shower screen which was part of the same order. Soak have completely ignored this complaint. Terrible customer service and products. I cannot stress enough - AVOID THIS COMPANY!”

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Posted 6 years ago

“They have not , disgusting customer service”

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Posted 6 years ago

“I got half what I ordered customer service rubbish,takes ages to answer the phone people who answer don’t have any idea what going on at the end I had to cancel few items .”

Helpful Report

Posted 6 years ago

Dear Mr Karaoui, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. After reviewing your order details, I can confirm that your requested refunds have already been actioned and may take up to 10 working days to appear back in to the original payment method's account. I would like to discuss any outstanding issues further. Therefore, I have sent you a separate email and I would appreciate if you could respond to me at your earliest convenience. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“It didn’t”

Helpful Report

Posted 6 years ago

“Parts were missing from parts of the order and had to phone lots of times, and wait in when redeliveries didn't take place. All in all a lot of wasted time and hassle before i finally had everything necessary to complete the bathroom.”

Helpful Report

Posted 6 years ago

“Bits missing. Lots of effort to get things sorted out. Products seem good though.”

Helpful Report

Posted 6 years ago

Dear Mr Cotterell, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products and delivery. Please check your personal inbox for a second email from myself. I would be grateful if you could respond at your earliest convenience, to discuss this matter in further detail. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews