soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Key information about the item missing from description, £30 delivery charge not refunded, I wouldn't have ordered if the description was correct!. It took over 5 weeks from item being sent back for refund”

Helpful Report

Posted 6 years ago

Dear Miss Place, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your refund. I have looked in to your order details and I can confirm that your refund for the unit has been actioned and should now be showing in your account. At the time of the refund request, we were experiencing unusually high refund volumes, though I can confirm this is now back to normal levels. I apologise to hear that the item description was incorrect and I have passed this on as an internal matter to be altered. The delivery charge has been refunded back to you. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Appalling service, terrible, virtually non-existent after sales service. Problems with order missing items (damaged in freight), then spent days, weeks chasing Soak by email and phone to try to get a solution. Then we were sent incorrect items. The whole experience was very very poor. I have been actively telling anyone I know NOT to use the company.”

Helpful Report

Posted 6 years ago

Dear Mr Jepson, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery process. I have sent you a separate email to discuss this matter further, which I would be grateful if you could reply to at your earliest convenience. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“poor delivery service and advice on the phone was very unhelpful as had 2 different information regarding returning an item. and parts were missing so was unable to install the bath”

Helpful Report

Posted 6 years ago

“I have numerous missing parts, and customer service are unwilling to resolve the problem or provide a refund or goodwill gesture until they have delivered the missing parts. I no longer need these parts as I need to find alternatives quickly as I have a plumber on site and was not told you had parts missing even though you knew”

Helpful Report

Posted 6 years ago

Dear Miss Showler, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products. I can confirm that the missing part was despatched to you on the 12.09.18, which I can confirm have been signed for on the 14.08.18. I have sent you a separate email which I would be grateful if you could respond to at your earliest convenience. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Terrible service, waited far too long for a refund. Would not recommend to anyone.”

Helpful Report

Posted 6 years ago

Dear Mr Toy, Thank you for your feedback. After reviewing your order details, I can confirm that your refund was raised on the 29.08.18 and as a Company, we have up to 30 days for the credit to appear back in to the original payment method's account. I can confirm that your refund should now be appearing, though apologise if this has not met your expectations on this occasion. I hope this helps but should you require any further assistance, please do not hesitate to contact me. Kind Regards, Anna

Posted 6 years ago

“Soak is very proficient at taking an order but unfortunately it's after sales service provision is extremely poor. I have paid for goods that are not fit for purpose and having informed the company three times, together with emailing the CEO, still haven't received a response to my request for a replacement, other than an automated email. I will therefore have to purchase another shower. So, unfortunately l would not recommend this company at all.”

Helpful Report

Posted 6 years ago

Dear Mrs Wright, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products. I have sent you a separate email which I would be grateful if you could respond to at your earliest convenience, highlighting the faults that you have encountered and providing photographic evidence, so that I can assist you further on this matter. Once again, please accept my sincerest apologies for any inconvenience caused and I look forward to speaking with you soon. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“They didnt.”

Helpful Report

Posted 6 years ago

“You failed to give me a refund and when you finally did on working day 13 you gave me a random amount which was a lot less than I am owed. So I have been left out of pocket and seeking legal advice”

Helpful Report

Posted 6 years ago

“One star because I can't give zero. Products ok but not great. Worst customer service I have ever had to deal with. No response from emails and will not return calls. Steer clear.”

Helpful Report

Posted 6 years ago

“I'll continue to review you on a regular basis until someone cares to respond properly... I have asked a number of times!”

Helpful Report

Posted 6 years ago

“I ordered a Belfort toilet but you delivered the correct base and a cistern and toilet seat from a different model, although all the labels quite clearly stated my correct name and address. The plumber had to work on another job whilst the correct parts were dispatched. I was told we could not return the wrong parts to the courier and had to dispose of them. This is a terrible waste and the packers should be told to take more care in matching the correct parts for dispatch.”

Helpful Report

Posted 6 years ago

“The delivery company damaged part of the order. Soak arranged for the order to be replaced however only sent the damaged items. The non-damaged items were returned to soak by the delivery company. I had to contact Soak multiple times to rearrange delivery, however customer services failed to deliver the items twice. This caused delays to my project and additional costs to myself. In the end I eventually got a refund however the service was appalling and I will never use Soak again as a result. The issue was the fault of the delivery company and it is unacceptable that I had to bear costs and inconvenience as a result of this.”

Helpful Report

Posted 6 years ago

“Very poor communication and multiple examples of incompetence. Had to get refund but had numerous delays in getting it. Will not use again.”

Helpful Report

Posted 6 years ago

“When I received my order which was 3 radiators unfortunately two had manufacturing imperfections. I called customer services and following me sending some photos and a collection and redelivery was organised for the same date. On the day of the collection I received a phone call from the delivery company to say there may be a shortfall in my order and could I confirm what I was missing....following a very haphazard and reasonably confusing collection I called to confirm that I had only received a replacement towel rail for one radiator that I actually didn’t need! They said they would contact soak to find out where the items were. Feeling miffed and annoyed I contacted soak also who raised a case for lost items, I was told they could be on a later delivery and may be delivered the next day. This was a great inconvenience as I had made sure I was at home on the specified day and wasn’t able to miss work the following day for an assumed delivery. The lady on the phone asked if they could be left with a neighbour to which I replied that the radiators were very bulky and heavy and wouldn’t be an option, I was also asked if I worked far from home and could I pop home to take in the delivery as the driver calls 10 minuets before..this also wasn’t an option. I gave it a week and called the following Monday to see where my order was, it needed investigating and they assured me they would call back, this didn’t happen and I ended up calling once again to make a formal and over due complaint for the handling of my order. A wonderful member of your team took it upon herself to personally help me and ensure I had all the correct information as well as her work email if there was any other issues. Thankfully my order arrived on the date we arranged albeit 3 weeks later which delayed my renovation works and the plumber. Having checked the radiators over the two verticals looked perfect however we did notice a scratch in the enamel on the collesseum...due to the fact that this was on the underside and coupled with all the hassle we’d had we decided to keep this one as we couldn’t be sure another would be any better quality and out pipe work had been fitted for these particular rads....following a delay in fitting due to my delivery issues with yourself it has come to light that my original vertical rad (the larger of the two) has an imperfection in the enamel that was only noticeable after it was fitted. I have to say that I am extremely disappointed in the overall service and quality of the radiators that you supply. I can’t afford to have the plumber back to refit a new rad and also am too fed up with the whole experience to be bothered with returning the item. I would be happy to send photos of the imperfections and based on my inconvenience, many phone calls and general dissatisfaction on a reasonably pricey order I would hope to receive some compensation as a gesture of goodwill.”

Helpful Report

Posted 6 years ago

“Damaged units and a delay in receiving a refund”

Helpful Report

Posted 6 years ago

“The cabinet I ordered was faulty - there were splits in the back panel around the screws. I rang the customer care team who asked for photos of the problem to be emailed to them. This I did, but after a couple of days I chased them & was told the hadn't received them. I sent the pictures again, I even sent them individually still with no joy. It seemed rather convenient that they had not been received. I then rang them & the lady I spoke to confirmed the pictures had not been received & asked me to send them to a whatsapp number & she would check in around 10 minutes. I sent the photos via whatsapp & waited well over 10 minutes (I could see the photos had gone but the messages had not been read). This was a week after I had initially contacted soak & I was getting a little frustrated so I posted one of the pictures to their facebook page & I finally got a response. After a little confusion, I received a full refund but it should not have taken such a long time.”

Helpful Report

Posted 6 years ago

“customer service needs improving. Emailed regarding a damaged bath but never had any reply...... had to make a number of phone calls to get a response.”

Helpful Report

Posted 6 years ago

“I’ve only scored 1 as there is no minus 1! We ordered our complete bathroom suite from Soak thinking it would all be taken care of by the experts - how wrong we were! Several items damaged (one item ordered 3 times and all 3 damaged - we gave up in the end). Can’t get through to anyone when you want to discuss the issues you’re having - customer service non existent. What a huge mistake it was to buy from Soak. No wonder they advise you not to arrange any tradesmen until you have received the items, they clearly know there is going to be a problem with something..... rubbish!”

Helpful Report

Posted 6 years ago

“One the worst online shopping experiences I've ever had. I order three items and arranged a delivery date. The delivery was confirmed and I had confirmation from the courier that they would deliver them on the right day. Delivery came, but only one of the three items. I've called the courier, who explained that they'd only been given the one item. I called Soak, who then said they'd ship our the two outstanding items straight away and we agreed a delivery date. I took the day off work to ensure someone was in when the delivery came. I waited all day - no delivery. I called the courier company to see if it was late or would come the next day and they reported that they had nothing to deliver. I called Soak to cancel the rest of the order. Appalling service, no apology.”

Helpful Report

Posted 6 years ago

“they didnt as myorder didnt turn-up”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews