soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated 0. To begin with my order wasn’t delivered when I selected nominated delivery. When phoned and re arranged, my order was missing 4 out of the 5 items. Still waiting for my refund after 2 weeks, and not getting responded to. Absolute joke!”

Helpful Report

Posted 6 years ago

“We received a damaged bath tub that had to be re-delivered. The 2nd one was also damaged! We were without a bath for more than a week and barely had any compensation for the terrible stress. Actually, I think I would tell friends NOT to use soak.com.”

Helpful Report

Posted 6 years ago

“We have had faults with every item ordered and still have an on going issue. Trying to resolve these issues has been a nightmare and the customer service that we have received has been atrocious”

Helpful Report

Posted 6 years ago

“Not happy at all .. asked to return items was told I had to do that my self.. and second time ordering only half the order came”

Helpful Report

Posted 6 years ago

“You didn't. My product was delivered with a fault and after emailing and calling about the problem I have had no response form you.”

Helpful Report

Posted 6 years ago

“I received two damage sink units. A replacement was sent out after one week, hoever, that too was faulty. I complained and asked for my funds to be returned. Nothing has been heard since and I have not received any money back!”

Helpful Report

Posted 6 years ago

“The shower tray is curved so the water runs off the edge! The screen is great.”

Helpful Report

Posted 6 years ago

“Would have be better if the returns and refund didn't take almost 4 weeks to sort. I will think twice before ordering again .”

Helpful Report

Posted 6 years ago

“The radiator I had delivered was slightly bent. Presume it had been lying around but as I had my plumber booked in to fit it, it was to late to return it.”

Helpful Report

Posted 6 years ago

“The dials on the shower unit do not tighten up it is impossible to control pressure or heat. Very poor quality.”

Helpful Report

Posted 6 years ago

“Ordered to new radiators then had them fitted within a few months they started to leak around the welded sections of the Radiator. The rusty water has leaked onto are brand new carpets and Soak apparently do not offer a compensation scheme... They have only offered £150 and new radiators which does not cover the costs to the Plumber. The new £600 carpets are stained and they are not prepared to consider any compensation for this.. Would not use this company ever again.”

Helpful Report

Posted 6 years ago

“Under no circumstances are my personal details to be used with this comment either on line or in your training. Your company was very good at taking our money during the ordering process but the after care was abysmal. Our shower tray was not delivered on time and then we were fobbed off with promises of delivery by both phone and email which never happened. I wasted several hours on phone calls and it also delayed our plumber. I ended up buying an excellent shower tray which was available overnight from a local company. The quality of your products is nothing special and I a man afraid I have advised my friends to avoid your company. I rarely bother to come at on service but this experience cost us money and unnecessary additional work and time. I would suggest that you have issues with the training of your after sales teams and also with your delivery side. I am sorry to write such a comment and no one individual was to blame as we got the same inaccurate advice from multiple people including an inaccurateemail promise from a senior member of staff.”

Helpful Report

Posted 6 years ago

“I’ve been trying to call you that the mirror cabinet was chipped. But nobody answered the phone. And I sent message twice. But nobody responded. So bad customer service.”

Helpful Report

Posted 6 years ago

“Soak will not reply to my on line queries and have not refunded a return. I have sent 3 emails and 2 phone calls and still not resolved. Plus the shower enclosure is defective.”

Helpful Report

Posted 6 years ago

“Is this a joke?! After being promised my order would be dispatched again only the waste turned up. Where is the basin unit I paid for?”

Helpful Report

Posted 6 years ago

“It didnt”

Helpful Report

Posted 6 years ago

“Every item ordered was either broken or had parts missing. A nightmare getting replacements! Poor customer service.”

Helpful Report

Posted 6 years ago

“It’s didnt make me happy, returned a item and after 6 weeks and atleast 5 phone calls eventually got my money back, really poor”

Helpful Report

Posted 6 years ago

“Soak have terrible customer relations and you have to constantly phone to get refunds even although they email and tell you it will be in your bank following day”

Helpful Report

Posted 6 years ago

“I opened a case 5 weeks ago and have had no reponse since.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews