soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took three attempts to get the goods undamaged.”

Helpful Report

Posted 6 years ago

“Please see correspondence with rebecca”

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Posted 6 years ago

“Damaged goods on delivery. Twice had to be sent back. Delivery drivers van had box’s rolling round everywhere, footprints on boxes where he had been walking over them. Very unhappy as items are urgently needed for installation.”

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Posted 6 years ago

“You didn’t. You failed miserably, promised a refund for your mistakes which was never received. Utterly appalling service throughout”

Helpful Report

Posted 6 years ago

“If I could take Soak lower than a 1 I would. Lost my original order and took three days to tell me. My replacement order didn’t arrive when it was supposed to and the following day when it did arrive it had been addressed to the wrong house so they wouldn’t give it to us. Absolute shambles!”

Helpful Report

Posted 6 years ago

“It didn't; two broken toilet pans. Final pan didn't fit the cistern correctly so have ended up with a tilted cistern away from wall. Will replace with another make in the near future and scrap the soak unit. One of the radiators I ordered had misaligned connections so have got bent pipework underneath to make them fit. All cheap rubbish.”

Helpful Report

Posted 6 years ago

“we had a number of defects with items. and then long waits on the phone.”

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Posted 6 years ago

“My Bath panel was damaged and it has still not been replaced even though I was promised it would be. I have cancelled the plumber twice and am now I've two weeks behind completing the bathroom. A review for the same bath on you website is exactly the same issues as I have had, so it would seem that you do not learn from your own mistakes.”

Helpful Report

Posted 6 years ago

“Missing parts contacted and still not heard”

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Posted 6 years ago

“Soak.com made me sad. They sold me a bundle that was never intended to work together and now they blame me of installing it wrong without being able to say what to do to make it right (somehow obviously as there is nothing to do to make it work). Don't ever think of dealing with them. STEER AWAY UNLESS YOU LIKE BEING LET DOWN!!!!”

Helpful Report

Posted 6 years ago

“Soak.com has made me unhappy. Damaged bath and cistern. Still unresolved”

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Posted 6 years ago

“This saga lasted over six weeks. Delivery dates kept being delayed, and when the item did finally arrive, it was a bath and not the vanity unit originally ordered (this was immediately returned). I emailed regarding non delivery four times but never received acknowledgement or replies to my queries. I tried phoning but after 20 minutes hanging on my call was still not answered. I then contacted eBay, cancelled the order and received a full refund. A week later I received an email demanding immediate payment or my eBay account would be affected by a non payment case. Again I had to contact eBay for their assistance to resolve this matter. This a brief summary of the situation, but as you can imagine I would not wish to deal with this company again nor feel I could recommend it on.”

Helpful Report

Posted 6 years ago

“Ordered at the beginning of August and told it would be delivered on the 23rd, didn’t arrive and then told it couldn’t be delivered until the 3rd of September. Had to collect from Bristol myself which was a 3 hour round trip including the time waiting for the warehouse to find my goods. No discount or compensation offered or even a apology.”

Helpful Report

Posted 6 years ago

“I have contacted on numerous occasions regarding a refund and still NOTHING HAS BEEN SEEN! it's been over 10 working days so could someone email me proof that this has been done please. Originally ordered a waterfall tap back in July/August and still no money returned Prakesh Patel nish94.ap@gmail.com”

Helpful Report

Posted 6 years ago

“Delivery missing items and items purchased/chosen off website under ‘you may need these ‘ were not compatible with the main item ordered?!!”

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Posted 6 years ago

“Made me unhappy product quality is terrible and the second replacement unit came broken. All parts have minir defects”

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Posted 6 years ago

“They did not make me happy, we had repeated broken products on delivery and deliveries that did not happen day after day.”

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Posted 6 years ago

“Terrible after service. Sink came cracked and all of my requests for a replacement have gone unanswered evev after their promise of a speedy response. Would NOT RECOMMEND THIS COMPANY”

Helpful Report

Posted 6 years ago

“Delivery’s were lost and problems with items took far to long to be rectified”

Helpful Report

Posted 6 years ago

“Didn’t deliver when you said you were going to deliver and when you finally did deliver you delivered the wrong colour.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews