soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing made me happy as products and service were dreadful”

Helpful Report

Posted 6 years ago

“Hi, we just spent £399.00 on a bathroom unit plus another £350.00 - £400.00 on other items when the toilet unit was getting fitted the plumber damaged the big panel at the back of the toilet, we phoned up to find out how much it would cost to get another panel only to be told that we would have to pay for another full unit, as the rest of the unit and sink had been fitted that means that we will have to get another plumber (and pay him to take everything out and put the new one in) we find this a bit stupid and expensive, all for a panel, Floyd Sweeney”

Helpful Report

Posted 6 years ago

“You have not made me happy at all. This has been the worst experience ever. Having to waiting months for replies. Every item sent damaged then to rectify the fault your 5 day policy is a joke I’ve had to pay endless bills to my plumber when things have not arrived. Then you don’t contact me back.”

Helpful Report

Posted 6 years ago

“Not happy at all, received the wrong items and had item missing from order”

Helpful Report

Posted 6 years ago

“Product good. Waited in all day for delivery did not arrive with no message why. Resheduled delivery time slot missed ( more time of work waisted) messaged SOAK twice for refund of extra charge for delivery day... NO response. Will not use SOAK again”

Helpful Report

Posted 6 years ago

“We were initially really pleased with what we ordered, however I had to return the shower as it was to large, sent back via Royal Mail, this was 4 weeks ago and we haven’t received a refund, when I try and call it rings and rings then cuts off, so know we are money down with the cost of sending it back and the refund and no shower, it’s a shame as we were happy with everything until this, but no I wouldn’t recommend your company as I don’t want this to happen to anyone else.”

Helpful Report

Posted 6 years ago

“I HAVE E-MAILED YOU TWICE BEFORE REQUESTING A VAT INVOICE ,WITH NO REPLY.”

Helpful Report

Posted 6 years ago

“Terrible service, selling items they don't actually have. Took over a month to get a refund!”

Helpful Report

Posted 6 years ago

“products delivered damaged twice. it has caused me additional labour cost. plumber had to return 3 times due to damaged goods and delivery not arrived as planned. poor follow up on delivery time. poor customer service. no follow up from one customer service discussion to the next. had a lot of issues. this is the first time i tried out soak, and will not recommend one.”

Helpful Report

Posted 6 years ago

“Very poor quality and fit for the amount paid, you need to be a patient installer to make the product look nice once fitted.”

Helpful Report

Posted 6 years ago

“Lack of customer service - now 16 days since I repoted the item was damaged and still no action on your part”

Helpful Report

Posted 6 years ago

“Ordering online was fine, until delivery of missing goods, followed by no contact as promised to reimburse costs of items not received Not happy”

Helpful Report

Posted 6 years ago

“Everything. Three times the product was delivered and each time faulty. Never using soak again.”

Helpful Report

Posted 6 years ago

“where do I start?? Probably with the absence of the hand basin with the order, then with the tap ordered being too small for the aperture in the basin, when it arrived, then when the replacement tap came it was the same model etc. During the delivery of the original order the delivery man managed to drop the shower package but on inspection it seemed nothing was damaged. Then I had a bad mishap with the glass panel and one got broken. Whether this was a result of the drop I do not know! But you were unable (?) to provide a replacement without ordering a complete new shower! Then when the reordered unit came you provided a new tray which was not required and so sent back! But I was still charged for the tray and after a lot of conversation etc got a refund for the tray but the amount refunded was for less than the cheapest one in your range??? As a consequence the installation took a great deal longer than it should have due to the delays. It should also be noted that the waste fittings supplied were incompatible with the existing pipework which caused a lot more delay trying to work out what the problem was before having to purchase a whole new waste system from the local plumber suppliers! So I was not impressed with your company after the ordering day! The telephone staff were polite but did not seem to have a knowledge of the products. So that caused delays with the installation. And when I asked about the return of the tap they told me to throw it away??? I was optimistic when I ordered the shower but the hassle I experienced has soured any pleasure I should get from the goods !”

Helpful Report

Posted 6 years ago

“WORST COMPANY I'VE EVER DEALT WITH! Soak.com have absolutely TERRIBLE customer service. They refused to reply to, or even acknowledge 5 separate emails I sent relating to products they supplied. AVOID USING THIS COMPANY!!!”

Helpful Report

Posted 6 years ago

“The delivery was finally made two days late despite my giving a weeks notice of the delivery day reqd. ( and paying for it to be delivered on the day requested , which has not been refunded to me as promised either) The job was then completed late , i have an unhappy customer and you have my money and clearly couldn't care less”

Helpful Report

Posted 6 years ago

“I paid extra for next day delivery. No product & no phone call to explain lack of delivery after staying in all day. No available customer service to contact on the delivery date. Had to wait 3 further days for delivery, which meant further cost for plumber. Customer service promised a refund but I am still waiting.”

Helpful Report

Posted 6 years ago

“The customer service was really poor - I tried 7 times to get through on the phone to make an amendment to my order, each time there was no answer for 15 mins plus, no idea of where I was in the queue. I then used the online form to request the change, and had a message saying someone would be in touch in 48 hours. I heard nothing for 5 days. When I eventually did get through on the phone, the order couldn’t be changed as it had already been dispatched. So, I had to re order, and wait for up to 2 weeks for a refund. Just really poor”

Helpful Report

Posted 6 years ago

“Soak. com is the worst company i have ever had the misfortune to deal with! I don't know how you have the cheek to send this to me. I bought a bath and waste from you approximately six weeks ago and the waste was damaged. I reported this straight away by phone, luckily someone answered it! The lady said i would be contacted to arrange a replacement. I waited and waited, then tried to contact you again. The phone rings, then the music starts, 3/4/5 minutes, no on there! I must have rung twenty times until i was sick of ringing. I sent an e.mail to you and i even sent an e.mail to your customer relations team, who say they like to talk, ha ha, what a joke. I really don't know how you get any business at all, and after reading all the reviews about your procedures i now understand! I will of course be posting a bad review on your sight.”

Helpful Report

Posted 6 years ago

“Unhappy!!! Still fighting for refund for goods NOT even despatched.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews