soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didnt”

Helpful Report

Posted 6 years ago

“I ordered a bath - it got sent with no stand. It took weeks to get them. I ordered 2 toilets. One came with the wrong seat. Basic errors. Then the remedial action failed because the driver didn’t deliver my goods. Not an enjoyable experience at all as it delayed my job.”

Helpful Report

Posted 6 years ago

“The toilet came with wrong sized screws. I spoke to a lady who was very unhelpful who said I would need to wait for another set of screws to arrive (which I knew would be the same) and then perhaps change the toilet if that didn’t work!! Ridiculous when you have a plumber working on £300 a day. She had no dimensions etc. I ended up just buying more screws from somewhere else. Won’t use this company again.”

Helpful Report

Posted 6 years ago

“would not help with a problem”

Helpful Report

Posted 6 years ago

“No response to customer query case ref477499 since 17 August despite reminders Poor customer service”

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Posted 6 years ago

“Terrible customer service”

Helpful Report

Posted 6 years ago

“Bad packaging and customer service”

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Posted 6 years ago

“Website was broken (unable to process my card payment) after phone order no confirmation email was sent or order progress emails. The wrong product was received. The returns process was unresponsive. Many phone calls and emails that’s were not answered. Very disappointed.”

Helpful Report

Posted 6 years ago

“Very poor experience which resulted in a poor complaints outcome too.”

Helpful Report

Posted 6 years ago

“Product arrived damaged. I asked for a replacement, the second product was damaged. I was running out of time with the bathroom fitter so I offered to keep the second product but I didn't want to pay full price, they said that was fine and they would call me back with options. They didn't, just sent a third product a week later, too late. I now have a damaged product fitted in my bathroom and have to dispose of two others, with no compensation. Not happy.”

Helpful Report

Posted 6 years ago

“Pathetic after sales service I am still waiting for a resolution to the damaged cabinet that you sent”

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Posted 6 years ago

“Alas I have received no product neither have you emailed to say it has been dispatched . Meanwhile despite ringing you and patiently waiting on hold 3 times I have failed to speak to anyone .i must say you were very good at taking my money that was seamless”

Helpful Report

Posted 6 years ago

“Not at all”

Helpful Report

Posted 6 years ago

“You sent the wrong tap and then I couldn’t get contact with you to sort it out. Either by phone or email. In desperation I tweeted at you and got a response. This is not good customer service!”

Helpful Report

Posted 6 years ago

“When making my choice I spoke with a very helpful person and when I asked for specific delivery day (which was not included in 'free delivery'), had to pay an extra £27.99. Having paid this and taken the day off work for delivery, the item didn't turn up. It is then very, very difficult to get hold of anyone on the telephone. I did eventually get this refund after a long and frustrating period. One of the items had parts missing and then had to take delivery of a new one. Another day off work. Toilet cistern is so small that one flush is not enough, so doesn't really save on water. Other items were fine. I will not be using them again.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Delivery was late and short of an item. When I complained I didn’t even get a credit. Overall very poor performance.”

Helpful Report

Posted 6 years ago

“Initial service good; dealing with faulty goods very poor. Left to dispose of faulty radiator; out of pocket for fitting new one; my complaint has been ignored; won’t use again. Avoid at all cost”

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Posted 6 years ago

“Postage to expensive and I ordered two items and they did not match”

Helpful Report

Posted 6 years ago

“First time ordering, item damaged, both emails i sent were ignored”

Helpful Report

Posted 6 years ago

“From start to finish had nothing but problems, from delivery to smashed items to scratched items was so dissatisfied with this company”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews