soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally disappointing and disgraceful throughout. Inactively warn people to avoid soak.com”

Helpful Report

Posted 6 years ago

“I am not at all happy and would never recommend you to anyone. I am still waiting for a call back after the most appalling service ever”

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Posted 6 years ago

“My unit was damaged. I emailed with images and I never heard back...”

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Posted 6 years ago

“The shower looks nice but is low quality, your photographs don’t show the exposed workings and pipes, the metal is wafer thin and has sharp edges. The hand hose leaked very badly from its internal connection, resulting in 50% of the water flooding out of the bottom of the main unit. My very experienced plumber had to faff in for a long time to try and stop it and eventually had to replace the plastic part with metal parts and use hemp tape to seal it. I would have returned the shower if I hadn’t spent a £3000 on tiles and a tiler who had obviously tiled around the first fix plumbing. So unless I wanted to rip off very expensive tiles to have the plumbing altered I was stuck with it!”

Helpful Report

Posted 6 years ago

“I don’t usually leave negative reviews but people need to be made aware of how shocking soak.com is! We had problems with several products and the customer service was ridiculous! Please avoid this company.”

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Posted 6 years ago

“It didn't”

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Posted 6 years ago

“You didn't! I've used you many times and thought your service and products were great. Then I had a product that was part delivered and broken and everything changed. You were not interested in sorting it or refunding my money. You were very happy and quick to take my money though!! I'm actually still owed for the dilivery charge, that you didn't refund me for the item I didn't get. Not happy at all.”

Helpful Report

Posted 6 years ago

“Had to items replaced as they were damaged..One arrived ok but the toilet unit arrived again with broken clips inside. Couldn't be asked to phone up again. Managed to get clips from a cabinet maker. I won't be ordering again from you”

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Posted 6 years ago

“A lot, order incomplete, late delivery, poor courier service, delivered to wrong address and much more. A total disaster”

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Posted 6 years ago

“The item was never delivered after 3 attempts. It is a new build and we have clear instructions, no other company had problems . Order was cancelled and refunded”

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Posted 6 years ago

“You misadvised me on a product - this was apparent when the plumber i was paying discovered it. I was assured a suitable replacement would be sent by the next day - it wasn't. I had to chase this up and negotiate with the plumber who was waiting on this part. Eventually the replacement was sent three days later! TO THE WRONG ADDRESS!. I opted for a refund. I complained that this had cost me far more than what you refunded in wasted time from the plumber. You refunded a paltry £37 which went no where near to what this has cost me. This is why my rating is so poor.”

Helpful Report

Posted 6 years ago

“It hasn’t. I’m still awaiting missing parts from my order.”

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Posted 6 years ago

“Terrible customer service. My cabinet was not delivered, I sent at least 8 or 9 emails and got no reply. I couldn't get through to customer service and on the 3rd attempt after being on hold for 25 minutes I got through. I was told I would get a refund then but had to chase this up also.”

Helpful Report

Posted 6 years ago

“Unit was damaged when delivered.Although it was a rear support and unseen it had cracked the carcass.”

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Posted 6 years ago

“The cistern and toilet were of very poor quality. After reporting the problem the advisor replied “ this has happened before” So why are you selling poor quality products. Never shopping here again”

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Posted 6 years ago

“The skin overflow has tarnished. On our previous order we made last year, our installer had to order a replacement shower head as that rusted. He has also ordered a replacement shower drain as the silver coating has started to come off and a sink plug as it no longer closes. These still have not been received. This is very disappointing.”

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Posted 6 years ago

“They didn't make me happy. They made me miserable and frustrated.”

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Posted 6 years ago

“You failed to respond to my requests for a returns label twice so I have items I am not using sat around. Disappointing”

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Posted 6 years ago

“Still having issues. Still waiting for parts. No response to emails. Warranty process is painful.”

Helpful Report

Posted 6 years ago

“Not happy at all. We ordered a bath, screen, panel + bathroom vanity unit. The delivery drivers didn't call as requested and the vanity unit box was damaged. It required a call from the delivery driver as the house was under going a full renovation & there was a chance no-one would be there. Our builders happened to be there & signed for it. Due to not living there there were gaps between us being able to check the delivered items. It took several calls & emails before we got another vaniry unit sent out. This was also damaged. As was the 3rd. The 4th unit had to be delivered on a certain day (last day plumber could fit it) & despite being assured it would be, it wasn't. I called up the day after arranging the delivery to check only to be told that they couldn't arrange the delivery as discussed. At no point over umpteen emails & calls did a soak supervisor call me back as promised (iirc at least 6 occasions). We finally got an intact unit delivered and our plumber could fit it. We then discovered that the shower screen had a previously unnoticed defect & this had to be replaced. After several further emails complaining about the whole and affair we reluctantly accepted a 20% refund after being told it was the best they could offer despite this not covering our plumber costs & his multiple visits to sort & install the damaged items from soak. Fast forward a couple of weeks & we've finally moved in to discover that the shower screen lets water under it. After several emails & photos later we're going back n for and after 2 weeks we still have a leaking shower screen. It's fitted properly & operates as described - it just doesn't work. All in all soak products, delivery and customer service have been very very poor. The quality of products is poor (the bath is wafer thin) with seemingly little quality control. The delivery team don't follow simple instructions & either don't care what state the goods arrive in or have a competition with the warehouse team to see who cares least. The customer service has been really poor. I've spoken to some lovely individuals who have said all the right things but ultimately not delivered on any assurances of supervisor call backs, delivery dates or sorting out multiple issues in a timely fashion. Please avoid soak at all costs. It looks like good value online but it's really not. After a full house renovation & lots of suppliers soak have been the worst by far.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews