soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so disappointed with this company I would never recomend them to anyone if there was 0 star that what I would select. Never ever use them again”

Helpful Report

Posted 6 years ago

“The bath screen was fitted and a day or so later, shattered when no one was in the house. This has damaged the bath and a tile in the process. My (very experienced) fitter has never seen this before, raising serious questions about th quality of the product. I have raised a complaint about this, which has still not been resolved to my satisfaction weeks later. Given that there were stories in the press about outdoor glass tables shattering over the summer, I would have thought a story about a glass bath screen shattering would be of interest given that there could have easily have been a person or child in the bath at that moment time. I will be contacting news outlets unless my complaint is resolved in the next week.”

Helpful Report

Posted 6 years ago

“The bath come scratched and dirty”

Helpful Report

Posted 6 years ago

“delivering everything a month after first items arrived after numerous calls and broken promises”

Helpful Report

Posted 6 years ago

“Poor quality product. Damaged easily. Needed to re order product three times, then just went to another shop.”

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Posted 6 years ago

“Delivery problems. The hose for the shower is not long enough and I am still waiting for your company to come back to me on this issue so I can raise the shower head to a normal height. The shower bath tap is stuck on shower and whilst you have sent me a replacement I can’t afford to pay a plumber to fit it. The waterfall tap on my sink has turned green. The overflow pipe has now discoloured. So I feel a bit dubious about recommending your company to my friends”

Helpful Report

Posted 6 years ago

“I had to wait almost a month for my delivery, having taken 3 different days off work to wait in for it!! I had to call soak on 5 seperate occasions and was kept on hold for god knows how long. I was promised a delivery fee refund after waiting 10 working days for it I emailed to say the refund had not been received this email was clearly dismissed resulting in me yet again having to call you! Soak fobbed me off on the phone every time and gave me the run around, I will never order from you again!”

Helpful Report

Posted 6 years ago

“You didn't make me happy. You removed a discount code from the basket at checkout, charged me full price for the goods, made me wait on hold for ages on two separate phone calls, while you promised me a refund of the difference, and months later, I still have no refund. Pathetic service, and I won't use you again.”

Helpful Report

Posted 6 years ago

“Customer service were good”

Helpful Report

Posted 6 years ago

“I regret I placed my order for the whole new bathroom worth nearly £1300. Since I revived the order I had to return many faulty items and that is still ongoing for last 3 months. I would email and talk to after sales giving me promises after promises and yet they deliver doesn't arrive and I still chasing up. Very poor customer service. I noticed when I placed the order it was quick to respond and take my order, once received and noticing one major part did not arrive I was then told it was an IT glitch and waited nearly 1.5 month before i revived the item. This delayed my building works considerably and messed up the schedule as well as the trust with my builder. The compensation i received was nothing!!! If they soak.com was good I would order again but I will not this time as I have 1st floor starting soon. Sorry to put it so negatively but this is my experience and I guess one unsatisfied customer is probably just a drop in the sea for your pockets!! regards Muazzam mobile 07943 501 401”

Helpful Report

Posted 6 years ago

“They didnt”

Helpful Report

Posted 6 years ago

“Took double payments when made my order!! Took 2 weeks to be refunded even tho this was the fault of soak, which made me overdrawn for 2 weeks. Never received a manager 24hr call back on more then one occasion when said they would call me back. Shocking customer aftercare”

Helpful Report

Posted 6 years ago

“Very disappointed. One of the items ordered was out of stock and delivery date was moved back 3 times so I had to cancel it and get it elsewhere. I arranged a delivery day 3 weeks in advance arranging for my husband to take a days holiday as Soak do not deliver at weekends. 30 mins before delivery slot I was called to say could not deliver on that day . On calling delivery company I was told the items were forgotten when loading van . Found that difficult to believe as we had 21 items cost £2k . When I was told they could deliver it following week they could not Guarantee a delivery slot so husband had to take another days hols ! Really need to get a company to deliver at weekends . Would never order from them again”

Helpful Report

Posted 6 years ago

“Slow delivery. No one know where my order was. Refund for unwanted shower tray forgotten about. Very poor customer service.”

Helpful Report

Posted 6 years ago

“They didn’t!”

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Posted 6 years ago

“Products are great - delivery arrangements are terrible.”

Helpful Report

Posted 6 years ago

“Prices and delivery and damaged goods”

Helpful Report

Posted 6 years ago

“Took 7 days to get a replacement WHB”

Helpful Report

Posted 6 years ago

“You didn't make me happy at all. All but one of the items I ordered was of poor quality”

Helpful Report

Posted 6 years ago

“Everything! Obsolutely atrocious service from start to finish. 7-8 weeks of stress!! I have never experienced such a pathetic and utterly useless company. The incapabilty of staff, the severe lack of communication and the awful quality control led to me receiving 5 damaged baths!! The worst experience of internet shopping ever!! I would highly recommend that consumers thinking of using SOAK.com go elsewhere!! The only positive comment in this review would be that I eventually received a refund.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews