soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frustrated with the lack of action and having to repeat several times the issue I faced.”

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Posted 6 years ago

“Communication is none existing. Terrible service. I wouldn’t use again.”

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Posted 6 years ago

“You haven’t shocking customer service”

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Posted 6 years ago

“Rubbish”

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Posted 6 years ago

“I returned an item in person back to the soak store. The soak staff member asked me to sign a form confirming the refund then told me it would be processed the next day. A month on I still have no refund. I contacted customer services, they said they would email me back to update me in the situation. It's been 3 days and no email or refund. Very disappointed and will not be recommending soak.”

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Posted 6 years ago

“Soak didn't make me happy. We had problems with most things we ordered - no bath feet sent, 2 faulty sinks (one warped, one cracked), faulty plug and sink waste, problems with tile delivery. Soak cost us a lot of money as we had to pay our plumber and tiler extra due to errors made by soak or faulty products.”

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Posted 6 years ago

“I have been left a very unhappy customer with an incomplete bathroom- wouldn’t recommend soak nor use them again”

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Posted 6 years ago

“Appalling after sales service. Having to wait 18 working days for a refund despite several emails and phone calls. I will never use your company again and would not recommend to anyone else. You need to step up on after sales customer experience. Do things when you say your going to do it.”

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Posted 6 years ago

“When unpacked goods were damaged. Very helpful lady on the phone we exchanged photos & mails and I was told to expect a response within 48 hours. 5 days later still waiting, mails not answered, phone hold music goes on for infinity. Mailed again today, got a read receipt but still no answer. Beginning to wonder if I should go to trading standards as it is like communicating with a black hole”

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Posted 6 years ago

“Soak.com certainly did not make me happy.”

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Posted 6 years ago

“Soak .com sent broken sink cupboard. We want to return but they said throw it away. They didn't refund our money yet. Our old sink is continually licking.don't know what to do.”

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Posted 6 years ago

“Still waiting for a phone call regarding my damaged items. Emailed 14/08/18 and still nothing.”

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Posted 6 years ago

“Not a good service and not a good product either I would not order again”

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Posted 6 years ago

“Very bad customer services”

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Posted 6 years ago

“Damage to cabinet sent 2 emails and no reply”

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Posted 6 years ago

“We ordered a sink and unit for the bathroom , the sink was broken when we unpacked it but because our plumber opened it after 14 days we were told you wouldn’t replace it ! Still boxed in my house !”

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Posted 6 years ago

“They didnt, service was terrible.”

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Posted 6 years ago

“Very difficult order, no, impossible procedure online which accused me of entering addresses wrongly. Too long on the phone before speaking to anyone and then when I did, a stroppy unhelpful individual who continued to accuse me of entering addresses wrongly even when I did while he was on the phone. Soak's system was or is up the creek. Despite countless emails, all of which have been ignored, we still do NOT have an invoice. We are now reporting Soak.com to HMRC for refusing to provide a VAT invoice which is illegal. Nothing about soak.com made us happy. A dreadful experience.”

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Posted 6 years ago

“We had a faulty bath tap waterfall filler which was faulty. It was fitted correctly but due to a perished washer within the tap it caused hundreds of pounds of water damage to our newly plastered property and the cost of the plumber to rectify the problem! Getting a refund for a tap wasn’t good enough in my eyes!”

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Posted 6 years ago

“4/5 orders arrived damaged”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews