soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basin was smashed , bath was cracked, still waiting for a refund after 2 weeks , not happy at all .”

Helpful Report

Posted 6 years ago

“Delivered no taps when ordered and never picked up when used number provided”

Helpful Report

Posted 6 years ago

“No correspondence after order placed , Delivery charge £24 to then offer delivery within 7-10days , can’t deliver on weekend! Order cancelled”

Helpful Report

Posted 6 years ago

“We ordered a sink, a toilet and a bath (amongst other items) and all three turned up damaged. You replaced the sink which was great, but the bath and toilet were damaged in far more subtle ways that didn't become apparent until they were fitted. Scuffs on the toilet and a corner of the bath was smashed (hidden by the "protective" plastic.) 3 big ticket items. 3 fails. Or 2.5 due to you replacing the sink with one that wasn't broken in two).”

Helpful Report

Posted 6 years ago

“I can't believe you have sent me this email to review your company. The shower screen I ordered shattered into hundreds of tiny shards of glass when it was taken out of the box to be fitted. We have phoned on several occasions but the phone is never answered so obviously a non existent number and none of our emails have been responded to. That is why I am unable to rate your service as anything but poor.”

Helpful Report

Posted 6 years ago

“N/A”

Helpful Report

Posted 6 years ago

“Wrong radiator sent, but the correct code for b the box, brackets didn't fit. Thanks NGOs get complaint”

Helpful Report

Posted 6 years ago

“Didn’t turn up”

Helpful Report

Posted 6 years ago

“Returned a radiator to the warehouse, no sign of a refund, no record of it being returned, had to ring every week for 7 weeks and each time they said no one had processed it but they would now process the refund- TWO MONTHS! And several phone calls to remind them I finally got a refund. Terrible!!!”

Helpful Report

Posted 6 years ago

“ABSOLUTELY HATED IT! PLACED ITEMS FOR NEXT DAY DELIVERY AND ITEMS HAVE NOT ARRIVED! DISGUSTING CUSTOMER SERVICE. WILL BE EXPECTING A REFUND TO BE PROCESSED”

Helpful Report

Posted 6 years ago

“Never again, sent us the wrong product and said it would be another 14 days to send us the write one. Could r get through for a least 10 minutes every day I rang to sort the product out. Had to cancel our plumber we had booked to do the job because we didn’t have the correct parts for him to work with. All round terrible service”

Helpful Report

Posted 6 years ago

“You still have not responded to my return enquiry weeks later - Amy Watt”

Helpful Report

Posted 6 years ago

“I purchased an item from you firstly it arrived damaged when i tried to contactSoak by telephone I was on hold for 30mins at a time before i was answered then again on hold while a person checked querys i made and was promised a refund which again i spent several days and hours attempting to get through on telephone to ask why I hadn't received my refund. which I finally received back into my bank account several weeks later . So no i most certainly wouldn't recommend Soak to anyone It cost me several pounds in phone calls to Soak just to arrange collection of damaged goods which I was told I would have to pay for and more money on phone calls to talk to someone to chase my refund.”

Helpful Report

Posted 6 years ago

“They didn't. Over-charged me by £50 and could not put it back into my account for 3 weeks. Awful waiting times on phone (20+ minutes just to speak to someone every single time). Staff all said different things about whether or not a refund had been processed and how long it would take. They NEVER responded to emails. Apologies were lip-service, not followed up with actions. Dreadful.”

Helpful Report

Posted 6 years ago

“You gting obsessive about my review. I'm feeling distressed and alarmed of your marketing emails. I even haven't install your product. Please, leave me alone you marketing maniacs.”

Helpful Report

Posted 6 years ago

“Issue at every turn and have decided they don't want anything more to do with it so have stopped all communication.”

Helpful Report

Posted 6 years ago

“We had to go through 5 basin units to find one without damage, the bath had a fault around the plug - on both occasions we drove down to collect replacement items as the lead times for next day delivery (1pm) mean’t we would loose more days in productivity. On relflection, the support staff were great - we only encountered one issue of a lady in collections not happy with the fact we had declined so many basins that were faulty (checking on site) apparently they “didn’t have time for this”. In summary - the poor quality checks would deter me from recommending the products to anyone.”

Helpful Report

Posted 6 years ago

“I won’t order anything from soak.”

Helpful Report

Posted 6 years ago

“Delivery great when I wanted refund took 1 month had to telephone numerous times when not kept on hold for long periods then fob of with excuses.poor customer service.”

Helpful Report

Posted 6 years ago

“I had to return 2 items 3 times due to damage. This wasnt an issue until I wanted to return an item to be told I need to arrange my own courier. Utterly disgusted”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews