soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t tell you how you made me happy but Soak certainly made me unhappy. Still awaiting a toilet I ordered on 2nd August. It’s close to the 2nd of September. Regrets about choosing Soak.com and wish I had paid more attention to some of the comments around delivery problems and items not being delivered due to being ‘cracked’ and sent back. Note I had to call Soak customer services to find out what was going on... from which they told me nothing had been done since my order was sent back due to it being faulty”

Helpful Report

Posted 6 years ago

“wrong item on order”

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Posted 6 years ago

“Never received Item”

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Posted 6 years ago

“Soak made me very unhappy and stressed. Damaged goods, lost replacement item and delivery on the wrong day. Absolute nightmare and ended up being costly in time and labour.”

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Posted 6 years ago

“Parts missing and this has still not been resolved. Impossible to get hold of on the phone too.”

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Posted 6 years ago

“I ordered sample tiles they never arrived no emails from Soak so I had to phone Customer Service but was bounced to the independent tile supplier. They said they had notified Soak that one of tiles was out of stock and said it was down to Soak to deal with/notify me and not them so was bounced back to Soak! I asked Soak for a refund for the sample tiles I had paid for and to this day two months later nothing no refund or any tiles delivered. VERY POOR SERVICE!!!!! Will NOT be using again! I am also just having my whole Bathroom remodelled but will NOT be buying anything from Soak!”

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Posted 6 years ago

“Terrible customer service. Only half of items turned up and could not get hold of company to discuss order”

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Posted 6 years ago

“Extremely unsatisfactory service”

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Posted 6 years ago

“Parts missing. Bath panel become cracked after two showers. Toilet seat already wobbly after 2 weeks. Sink detiriated already. Awful quality. Will avoid at all costs in the future”

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Posted 6 years ago

“Order 2 items and only 1 was delivered then was hassle to refund and buy again as both items were needed urgently also payed for next day delivery”

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Posted 6 years ago

“I Had to order a tap as no one responded to me when said that a tap didn’t come for my original order”

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Posted 6 years ago

“it didn't!”

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Posted 6 years ago

“You have plenty of correspondence regarding my "purchases" on file. I suggest you read them.”

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Posted 6 years ago

“Everything Damaged products Poor customer service No one answers phone calls Don’t buy from this company”

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Posted 6 years ago

“The product is fine I commented previously about the deliveries arriving damaged You offered me £46.00 Which I’m grateful for,however you asked me to contact you for reimbursement. I was unable to talk to the person concerned and was told she would call me back once off the call she was dealing with. No one else could deal with it. I’m still waiting for the call. Prrhspyou can ask someone who can deal with it to call me , or alternatively credit my card. On the up side everything I’ve had from soak.com has been of decent quality.”

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Posted 6 years ago

“You didn’t make me happy! Your customer service is appalling, managers don’t call on the day they are supposed to. Disgusted, will not use again or recommend”

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Posted 6 years ago

“Have contacted you numerous time to cancel one of the radiators in my order. THe order came and i didn’t not receive what I requested to cancel, however have also not had a refund. And no communication. I have called numerous times and messages and had nothing.”

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Posted 6 years ago

“Worst customer service ever!! Every person promised and failed to deliver, full of incompetent staff. Would NEVER recommend to anyone. Finally got my money back for all goods”

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Posted 6 years ago

“Poor”

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Posted 6 years ago

“I had to chase the delivery over six weeks and with over ten phone calls”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews