soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn’t”

Helpful Report

Posted 6 years ago

“What didn’t go wrong? To cut it short... Your customer service and after sales are rubbish, you sent me out the wrong parts to my shower enclosure and after about 10 phone calls and 10 wrong parts later I finally have a shower enclosure I can use but am still missing a magnetic strip that holds the door shut. I can’t bare the thought of having to ring you back again and go round in circles with your customer service team giving them actual part numbers and still managing to send the wrong ones, so I have decided I will go and buy one as it will be a lot easier. You need to revise what you are actually selling to people and your instruction manuals as they are most in informative. I was told to drill into a stone resin shower tray which is completely ridiculous and then you say you will not hold any liability if it cracks, so you tell me to silicone it! I spoke to several people in the trade and they couldn’t believe what I was telling them. I would definitely never recommend you as a company, you caused us a lot of added stress and wasted a lot of time when renovating our new home which caused us a 4 week delay on moving in.”

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Posted 6 years ago

“They didn’t”

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Posted 6 years ago

“Excellent product for a reasonable price.”

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Posted 6 years ago

“Good products, good price, good delivery”

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Posted 6 years ago

“Majority of the products were faulty and had to be replaced or refunded Customer service is great - but a real shame of the quality of the products”

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Posted 6 years ago

“Good choices, decent price and delivery”

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Posted 6 years ago

“From order to delivery even with a small issue. Every thing was dealt with and sorted very pleased ....thank you! I will be using you again.”

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Posted 6 years ago

“all good”

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Posted 6 years ago

“My toilet set doesn’t fit it looks like it doesn’t belong to it ,if I would have complained,I would have to pay to send it back so had to make do until I can afford to change it”

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Posted 6 years ago

“I have used soak for two bathroom renevations. The service is next to non, excellent efficient and the products are great. Highly recommend.”

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Posted 6 years ago

“Missing item from first delivery which was not discovered till we need to use. End panel to bath purchased and was recommended on your website to go with the bath I purchased was the wrong type and did not match the side bath panel . I phoned and was told the missing item would be reshipoed the following Tuesday. A new end panel turned up but not the missing taps! I chased again and they finally turned up on the Thursday but not before numerous calls. The end bath panel was cracked but we still needed to use it as the plumbers were due to finish. And finally we have still not been able to install the shower screen properly as the end part does not fit safely to the main part. There seems to be a wrong size rubber strip which makes the screen unsafe out Plumber is trying to find himself some rubber which fits but is struggling to do so and therefore we have only part shower screen fitted As you can see from the above I think a 2 is quite generous!”

Helpful Report

Posted 6 years ago

“Wrong items were delivered. Unresponsive customer service. Had to take two days off work to wait in for separate deliveries and held up my builders by a week. And had to pay extra to get a new radiator delivered as the one soak lost didn’t turn up. Still haven’t received my money back. Awful!!”

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Posted 6 years ago

“Excellent very easy to use website , good choice of products at competitive prices and Fast delivery.”

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Posted 6 years ago

“The delivery didn't come when it was supposed to. No one would give me an update when i rang up. And when I asked to speak to a manager I got an email back 28 days later asking how they could resolve the problem”

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Posted 6 years ago

“Website easy to negotiate, ordering straightforward, quick efficient delivery, with regular updates. I had a problem with a unit that was cracked but no problem getting a refund”

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Posted 6 years ago

“A number of items were damaged or broken or were an incorrect delivery - do not recommend. Refunds also late.”

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Posted 6 years ago

“Very unhappy with the customer service”

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Posted 6 years ago

“great items great range and fast delivery”

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Posted 6 years ago

“Good quick service , decent products”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews