soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product at a good price and delivered on time undamaged 👍”

Helpful Report

Posted 6 years ago

“Not happy at all. We ordered a bath, screen, panel + bathroom vanity unit. The delivery drivers didn't call as requested and the vanity unit box was damaged. It required a call from the delivery driver as the house was under going a full renovation & there was a chance no-one would be there. Our builders happened to be there & signed for it. Due to not living there there were gaps between us being able to check the delivered items. It took several calls & emails before we got another vaniry unit sent out. This was also damaged. As was the 3rd. The 4th unit had to be delivered on a certain day (last day plumber could fit it) & despite being assured it would be, it wasn't. I called up the day after arranging the delivery to check only to be told that they couldn't arrange the delivery as discussed. At no point over umpteen emails & calls did a soak supervisor call me back as promised (iirc at least 6 occasions). We finally got an intact unit delivered and our plumber could fit it. We then discovered that the shower screen had a previously unnoticed defect & this had to be replaced. After several further emails complaining about the whole and affair we reluctantly accepted a 20% refund after being told it was the best they could offer despite this not covering our plumber costs & his multiple visits to sort & install the damaged items from soak. Fast forward a couple of weeks & we've finally moved in to discover that the shower screen lets water under it. After several emails & photos later we're going back n for and after 2 weeks we still have a leaking shower screen. It's fitted properly & operates as described - it just doesn't work. All in all soak products, delivery and customer service have been very very poor. The quality of products is poor (the bath is wafer thin) with seemingly little quality control. The delivery team don't follow simple instructions & either don't care what state the goods arrive in or have a competition with the warehouse team to see who cares least. The customer service has been really poor. I've spoken to some lovely individuals who have said all the right things but ultimately not delivered on any assurances of supervisor call backs, delivery dates or sorting out multiple issues in a timely fashion. Please avoid soak at all costs. It looks like good value online but it's really not. After a full house renovation & lots of suppliers soak have been the worst by far.”

Helpful Report

Posted 6 years ago

“I am so disappointed with this company I would never recomend them to anyone if there was 0 star that what I would select. Never ever use them again”

Helpful Report

Posted 6 years ago

“Delivery prompt. Product was as described and of good quality. instructions easy to follow.”

Helpful Report

Posted 6 years ago

“The bath screen was fitted and a day or so later, shattered when no one was in the house. This has damaged the bath and a tile in the process. My (very experienced) fitter has never seen this before, raising serious questions about th quality of the product. I have raised a complaint about this, which has still not been resolved to my satisfaction weeks later. Given that there were stories in the press about outdoor glass tables shattering over the summer, I would have thought a story about a glass bath screen shattering would be of interest given that there could have easily have been a person or child in the bath at that moment time. I will be contacting news outlets unless my complaint is resolved in the next week.”

Helpful Report

Posted 6 years ago

“The bath come scratched and dirty”

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Posted 6 years ago

“delivering everything a month after first items arrived after numerous calls and broken promises”

Helpful Report

Posted 6 years ago

“Poor quality product. Damaged easily. Needed to re order product three times, then just went to another shop.”

Helpful Report

Posted 6 years ago

“10/10 absolutely brilliant after sales service! Thank you!”

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Posted 6 years ago

“Excellent service Excellent price Excellent products.”

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Posted 6 years ago

“Great service,very fast order,good price.will use again.thanks”

Helpful Report

Posted 6 years ago

“Reliable and easy to deal with”

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Posted 6 years ago

“Great service, with good quality, competitively priced products. I'm in the building trade and fit lots of bathrooms from lots of different suppliers. This is the 3rd time I've used soak and I'm happy to continue using them.”

Helpful Report

Posted 6 years ago

“Delivery problems. The hose for the shower is not long enough and I am still waiting for your company to come back to me on this issue so I can raise the shower head to a normal height. The shower bath tap is stuck on shower and whilst you have sent me a replacement I can’t afford to pay a plumber to fit it. The waterfall tap on my sink has turned green. The overflow pipe has now discoloured. So I feel a bit dubious about recommending your company to my friends”

Helpful Report

Posted 6 years ago

“Very pleased with the bathroom cupboard. Good quality item. Just what i was looking for and exactly like it is describe in the advert on line. Arrived on time. Delivery man very helpful. Would definitely order from this company again and will definitely recommend to friends and family.”

Helpful Report

Posted 6 years ago

“Faulty item sent, lots of stress trying to get it replaced. Was told that replacement would be delivered only to find that the order hadn’t been processed. Poor quality finish on the items that were received.”

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Posted 6 years ago

“Good quality product. Swift delivery and good value”

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Posted 6 years ago

“Easy to use website. Fast delivery. Very helpful delivery men. Great quality products and reasonable prices.”

Helpful Report

Posted 6 years ago

“Damaged Parts on Delivery, No Delivery of parts on day scheduled. Takes too long to get through to anyone to deal with problems.”

Helpful Report

Posted 6 years ago

“good service excellent products”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews